Vyletel VW

Great buying experience.... Have already recommened to others. Found the right car for me and very pleased with trade in. Beautiful new facility. Highly recommend this store! others. Found the right car for me and very pleased with trade in. Beautiful new facility. Highly recommend this store! More

I found a VW I liked on Dealer-rater and went to Vyletel VW and was greeted by Sebastian. Although he was helpful, the car I was there to look at was being driven by an owners daughter and told would be re VW and was greeted by Sebastian. Although he was helpful, the car I was there to look at was being driven by an owners daughter and told would be returned with 3K more miles on it. I then gave specific information on year, make model, price and contact information and have NOT heard back from this sales rep. I was the only person at the VW used sales office that day. They must be sooo busy they can't call or have so much business they don't need mine! More

I would not recommend this dealership to anyone. They have given me nothing but problems since I purchased my car 2 weeks ago. All they wanted to do was make a sale and did not care about my concerns or have given me nothing but problems since I purchased my car 2 weeks ago. All they wanted to do was make a sale and did not care about my concerns or questions. They tried to rip me off, and talked down to me. I don't know if it is because I am woman or if they're just like to all their customers, but I would never go back. More

This place is a JOKE. Five hours to tell me why the engine light was on, then they charged me like $800 to fix it so I paid. Two weeks later I got my car back drove it 1 day about 10 miles and the ligh engine light was on, then they charged me like $800 to fix it so I paid. Two weeks later I got my car back drove it 1 day about 10 miles and the light came back, I called to get my car back in I was told they were to busy for the next 3 weeks to get my car in. I had a friend look at my and got it fixed for FREE because they left something unpluged. Beware NEVER take you VW hear. More

Took our 2004 Beetle in for preventative maintenance after price shopping. Vyletel was hundreds of dollars less than any other dealer or independent shop. Everyone I spoke with was friendly, helpful, a after price shopping. Vyletel was hundreds of dollars less than any other dealer or independent shop. Everyone I spoke with was friendly, helpful, and knowledgeable. The car was finished when they said it would be, and the work was performed exactly as it should have been. The dealership is ~15 miles out of my commute but I will return. Count my wife and me as completely satisfied (new) customers. More

My experience was very good with Vyletel Buick.I had my oil changed on my Buick. I was in and out in less than 30 minutes. The service area is very clean and they handle your car well. The floor mats are oil changed on my Buick. I was in and out in less than 30 minutes. The service area is very clean and they handle your car well. The floor mats are covered with a paper mat. The front seat is covered with a plastic seat cover. I got my car back with no grease or oil stains which is a common occurance at some of the other dealers I have gone to for service. The service employees are dressed in clean work uniforms which is appreciated as no dirt or grime is left in your car. I was also able to use a $4.00 coupon they offered on their website for the oil change. I will go back for additional service on my Buick. Larry Choike More

You make an appointment for service and show up on time you never hear from them until you call before they close and find out they didnt even look at your car and expect you to pick it up and drop it off you never hear from them until you call before they close and find out they didnt even look at your car and expect you to pick it up and drop it off the next day. They flatley refuse to give any type of loner car unless the car is "undriveable". This happened 3 times. Another time i had the car towed in there and they wouldnt give a loner (big suprise) and the kicker was they wouldnt even look at the car until a day or so. I called them 7 times in 5 hours and they finally looked at the car and fixed it that day. The one sales girl i dealt with is good but their service is horrable. They think everyone has extra cars to drive and unlimited time to keep dropping off your car everyday until they "feel" like fixing it. Also it takes at lease 1 1/2 hours to get a "quick" oilchange. What a total BS dealer. More

Brian Senhert, the service manager at Vyletel Buick VW strives to offer the best possible service. If only the technicians paid a little more attention to the details of the "product" they turn out, Vyle strives to offer the best possible service. If only the technicians paid a little more attention to the details of the "product" they turn out, Vyletel overall would be the best dealer I have ever dealt with.<br><br>Unfortunately, I and my wife have been forced to return to their service department many times for completion of work that was paid for. Because the dealer is the expert, I don’t feel that it is the customers duty to inspect the work they did then be forced to return to point out probelms. For example, new parts and reinstalled parts not installed completely, missing fasteners from replaced parts, misaligned parts, damaged paint finish, etc. Notwithstanding the problems, the service manager Brian is a huge asset to Vyletel; without him my wife and I would have been forced to find another place for service. Brian freely admitted that it wasn't unreasonable of us to expect complete and professional results. On every occasion that we’ve had to return to have problems corrected, Brian gave us a loaner vehicle and corrected the problems I identified. <br><br>By the way, Matt Frame, the dealer's sales manager is excellent too - very courteous, professional and an excellent negotiator. He treated us very fairly and was completely honest and reasonable when we purchased our new Passat 4-motion wagon. <br> More