Voss Toyota in Beavercreek - Service Center

The service department at Voss Toyota is one of the best I have ever worked with! They took great care of my 4runner when we broke down, and did excellent work on the transfer case. While the work did take I have ever worked with! They took great care of my 4runner when we broke down, and did excellent work on the transfer case. While the work did take a little bit longer than expected, Steve Knabel was professional, responsive, and friendly during the repair process. I found him to be trustworthy and knowledgeable. The labor was high quality, and fairly priced. From now on I will be doing all of my maintenance at Voss. More

Older Avalon replacement of alternator.Customer service Older Avalon replacement of alternator. Customer service is alive and well in Beavercreek. Thank you Dave Ritner for addressing my concerns with the Older Avalon replacement of alternator. Customer service is alive and well in Beavercreek. Thank you Dave Ritner for addressing my concerns with the labor on my car. Second Toyota but not my last. More

Rudest manager and terrible service - caked on mud! Took my vehicle in for service for a squeaking tire/wheel. I received a call telling me no squeak was found, please pick up vehicle. When I brought my Took my vehicle in for service for a squeaking tire/wheel. I received a call telling me no squeak was found, please pick up vehicle. When I brought my truck home, I found my wheel wells and step bar caked in mud, when I called the manager Robyn he stated, "why didnt I say anything before I left and that he wasnt going to detail my truck!" He offered to wash the spots that had mud and that his employees only test drive on solid pavement. Obviously he doesnt know his employees! Now I am concerned on if they took my vehicle off roading. A $45K vehicle abused! I will never step foot in that service department again. STAY AWAY! More

Repairs made car unsafe Went in for brake repairs because brake light was on - had done so a year earlier and was experiencing same symptoms. They said there were no leaks - Went in for brake repairs because brake light was on - had done so a year earlier and was experiencing same symptoms. They said there were no leaks - that normal brake wear can lower the fluid level in the master cylinder - so they topped it off. After returning home, there was a puddle of brake fluid under the right rear tire. After inspection I could see fluid leaking from the bleeder nipple and that it was not flush to the brake cylinder. It was obvious that the nipple had recently been adjusted because it had tool marks on it and the metal was showing thru the grit. I suspected it was stripped. I took it back and 'Steve' the service department manger says that it's not their fault, that they didn't touch the brakes, that he personally inspected the vehicle and it was not leaking. He also didn't want me to drive my truck away because it was 'NOT SAFE TO DRIVE'. Why the heck did he let me drive it away from their service department the day before? The brake pedal did end up going to the floor on my way back to the dealership. More

Poor management customer service Had an issue with our car. Went to have it serviced there. Am from out of state. Had issues after service and felt with Robyn the service manager. He Had an issue with our car. Went to have it serviced there. Am from out of state. Had issues after service and felt with Robyn the service manager. He has no customer service skills. Had me on the defensive from the first word out of his mouth. Went out of his way to try and prove me wrong. I know what the service rep told me and he disputes it. Never admitted fault and was a total xxx on the phone each time I spoke with him. Rude and could care less about the customer. Will never go there again. Seems the other reviewers agree with me. This place sucks!!! More

Riping off disable veteran! If this place would rip off a military disable vet it will rip off anyone. about December I took my 07 Tundra in to have a remote start put in. Now i If this place would rip off a military disable vet it will rip off anyone. about December I took my 07 Tundra in to have a remote start put in. Now in April it wont work anymore why I have no idea. So I take it in to see if they can fix it. They said there is something wrong with my truck and it would be about $200.00 to fix! I never had a issue with my truck I always take it in for service when services are due. So I think if I never work under the hood at all. Toyota is the only people ever under the hood when they do services or in stalled the remote start then they are the ones who did it wrong so why should I a disable Iraq vet on a fixed income should have to pay extra for something they did wrong? It's just not right. More

Recently, I scheduled an appointment at Voss Toyota on Heller Dr. in Dayton, OH (off US 35) for my vehicle that was making loud noises. As a concerned middle-class citizen, I do not have a ton of extra mo Heller Dr. in Dayton, OH (off US 35) for my vehicle that was making loud noises. As a concerned middle-class citizen, I do not have a ton of extra money, so I wanted to get my car checked and fixed as soon as possible. I set up my appointment and took time off of work to go to the dealership. When I arrived they said to me that the assessment would take around an hour. After waiting 57 minutes I went to ask how the process was going and they told me they had not even glanced at my car yet. When I asked why they said they had been over booked all morning. When I asked why they wasted my time and did not tell me this when I first arrived they said they didn’t know they were overbooked (how can you be overbooked all morning and then not know you are overbooked?). When I asked why they couldn’t tell me this half an hour or forty-five minutes in they said they did not have one second of free time (even though I was sitting 30 feet away) and there were only two people in the waiting room??? There were plenty of other employees around also where they could have had one of the other employees to tell me. I understand running behind, but to waste my time and lie about it is unacceptable…especially after I had an appointment. I will never go here again because clearly Voss Toyota does not respect their customers and their customers’ time. I left immediately. End of story. If you are thinking of going here- you should rethink your decision unless you love wasting your time and being bombarded with excuses. More

I find them candid and trustworthy. No overselling. When I take it in for service, they have their recommended list and tell me plainly what is really needed, what can wait, how some things should be priori I take it in for service, they have their recommended list and tell me plainly what is really needed, what can wait, how some things should be prioritized. There was a problem once with something that was fixed and caused another issue. I would not have known the two were related, but the service manager identified it as their problem and fixed the resulting issue at no charge. That is really the only problem I've ever had with their service and they were very pro-active on the resolution. More