Voss Toyota in Beavercreek

First class experience, start to finish Just picked up a new 2019 Camry LE today from Voss --- from start to finish, it was a painless experience. Clean waiting area, the paperwork proces Just picked up a new 2019 Camry LE today from Voss --- from start to finish, it was a painless experience. Clean waiting area, the paperwork processing was handled nicely, and everyone was friendly; I'd recommend Voss to anyone looking for a Toyota in SW Ohio. ( It's our 7th Toyota: 3rd Camry we've owned, and our 2nd purchase from Voss. I can safely say our next purchases will also be from Voss. ) More

Voss Toyota is second to none. I purchased a new Toyota Camry SE. My salesman, Mike Severs was very professional, knowledgeable, and personable. Tom Downs, also helped us and was e I purchased a new Toyota Camry SE. My salesman, Mike Severs was very professional, knowledgeable, and personable. Tom Downs, also helped us and was equally as nice. James,in financing worked hard to get an excellent deal and Stephanie was great to be with in completing the paperwork. After I told Mike the car I really wanted he got it there and made it happen. I called several times with questions and he always responded immediately. It’s nice to know there are wonderful people together making a great dealership. More

Routine Service I've taken super great care of my Toyota Camry. The first oil change service visit was fine. I told them I take great care of the car, they downloaded I've taken super great care of my Toyota Camry. The first oil change service visit was fine. I told them I take great care of the car, they downloaded my service history, and knew everything was in order like I told them. A "yellow" for the rear brakes, cabin filter, and air filter. 5,000 miles later I was told my rear brakes were totaled. I needed new pads, shims, and rotors. They now said the cabin filter and air filter were fine. I knew my wiper blades were shot and they didn't even mention that. So I bought the wiper blades and cabin filter to replace on my own. I'll get a second opinion on the rear brakes, but I have a very strong feeling all I need is new brake pads. To summarize, please realize the sales and service managers at these dealerships come and go very quickly. It's the "recommendations" they make and money they bring in is what keeps them employed. I'd recommend another dealership, but they are all the same. One day fair and another day crooked (or whatever you want to call it). Be cautious! More

New Highlander purchase Great experience. Informative, friendly, no pressure. Ethan was great to work with. I did my homework, got a fair price and a great finance rate. Great experience. Informative, friendly, no pressure. Ethan was great to work with. I did my homework, got a fair price and a great finance rate. More

Thanks I had a problem with buying a new 2018 Toyota Corolla IM in blizzard white . They are now trying to work things out. It's all good now. I had a problem with buying a new 2018 Toyota Corolla IM in blizzard white . They are now trying to work things out. It's all good now. More

Rudest manager and terrible service - caked on mud! Took my vehicle in for service for a squeaking tire/wheel. I received a call telling me no squeak was found, please pick up vehicle. When I brought my Took my vehicle in for service for a squeaking tire/wheel. I received a call telling me no squeak was found, please pick up vehicle. When I brought my truck home, I found my wheel wells and step bar caked in mud, when I called the manager Robyn he stated, "why didnt I say anything before I left and that he wasnt going to detail my truck!" He offered to wash the spots that had mud and that his employees only test drive on solid pavement. Obviously he doesnt know his employees! Now I am concerned on if they took my vehicle off roading. A $45K vehicle abused! I will never step foot in that service department again. STAY AWAY! More

Repairs made car unsafe Went in for brake repairs because brake light was on - had done so a year earlier and was experiencing same symptoms. They said there were no leaks - Went in for brake repairs because brake light was on - had done so a year earlier and was experiencing same symptoms. They said there were no leaks - that normal brake wear can lower the fluid level in the master cylinder - so they topped it off. After returning home, there was a puddle of brake fluid under the right rear tire. After inspection I could see fluid leaking from the bleeder nipple and that it was not flush to the brake cylinder. It was obvious that the nipple had recently been adjusted because it had tool marks on it and the metal was showing thru the grit. I suspected it was stripped. I took it back and 'Steve' the service department manger says that it's not their fault, that they didn't touch the brakes, that he personally inspected the vehicle and it was not leaking. He also didn't want me to drive my truck away because it was 'NOT SAFE TO DRIVE'. Why the heck did he let me drive it away from their service department the day before? The brake pedal did end up going to the floor on my way back to the dealership. More

Poor management customer service Had an issue with our car. Went to have it serviced there. Am from out of state. Had issues after service and felt with Robyn the service manager. He Had an issue with our car. Went to have it serviced there. Am from out of state. Had issues after service and felt with Robyn the service manager. He has no customer service skills. Had me on the defensive from the first word out of his mouth. Went out of his way to try and prove me wrong. I know what the service rep told me and he disputes it. Never admitted fault and was a total xxx on the phone each time I spoke with him. Rude and could care less about the customer. Will never go there again. Seems the other reviewers agree with me. This place sucks!!! More

Incompetent and Rude I had drove to this dealership because they had the color and options I wanted and said they would match a competitors price no problem over the phone I had drove to this dealership because they had the color and options I wanted and said they would match a competitors price no problem over the phone. Well when I sat down with the salesman that is when the story changed. They said that they could not match the price because their inventory was better (I did thorough online research and cars at Springfield Wyler Toyota had all the same features and options for $2,000 less!!). The salesman tried to say it was ONLY $2,000 and I should spend it at their dealership because they deserve it. Well Liars and rude people do not deserve to make money at all. I did not mind driving another 40min to go to a dealership that treated me with respect and honesty. If you are looking at toyota go there and ask for Jason he will keep the car buying experience an easy and pleasant one. More

Riping off disable veteran! If this place would rip off a military disable vet it will rip off anyone. about December I took my 07 Tundra in to have a remote start put in. Now i If this place would rip off a military disable vet it will rip off anyone. about December I took my 07 Tundra in to have a remote start put in. Now in April it wont work anymore why I have no idea. So I take it in to see if they can fix it. They said there is something wrong with my truck and it would be about $200.00 to fix! I never had a issue with my truck I always take it in for service when services are due. So I think if I never work under the hood at all. Toyota is the only people ever under the hood when they do services or in stalled the remote start then they are the ones who did it wrong so why should I a disable Iraq vet on a fixed income should have to pay extra for something they did wrong? It's just not right. More