Volvo of Tucson - Service Center

Outstanding Customer Service Garrett Gephart is THE kindest and most understanding Service Manager I have ever dealt with. He listened to ALL of my concerns regarding my old car. Garrett Gephart is THE kindest and most understanding Service Manager I have ever dealt with. He listened to ALL of my concerns regarding my old car. Give him a HUGE raise in pay immediately More

Service Department Safety Concern We recently had the 45,000 mile service accomplished on our S-60, The rear brake pads were replaced without regard for the scored discs; but this is We recently had the 45,000 mile service accomplished on our S-60, The rear brake pads were replaced without regard for the scored discs; but this is not my main complaint. According to the service manager, one of our tires was cupped causing an obvious road noise I had originally thought was caused by the brakes. They rotated the tires at my request to help determine which tire was the problem tire. My complaint is they obviously didn't inspect the tires either during their multi point inspection or during the rotation. The faulty tire (moved from rear to front) was actually cracked (conspicuous) through the center of the tread, and not cupped. I had a Michelin dealer replace the tire but am disappointed an unsafe tire was actually put on the front of our car with no suggestion of having it replaced nor mention of its condition. Brent Wolf was very patient with me and always conducted himself courteously and professionally... Not sure, but I think they write their own customer satisfaction reviews? More

Volvo snow bird I only come once a year, & always dealt with the same person for years. When I discovered my guy was gone, I felt like I was lost & wasn't hopeful as I only come once a year, & always dealt with the same person for years. When I discovered my guy was gone, I felt like I was lost & wasn't hopeful as I've seen how good places can change for the worst. Well I was wrong! The new Service Manager was very accommodating, helpful, & attentive. I told him of my uncertainties of continuing business with Volvo of Tucson. He understood my concerns, & said that he would be checking on my vehicle personally. Also the technicians working on my vehicles have been with the dealership for a very long time & he puts a high level of trust in all of them. Garret followed through with everything he said & more. He let me know what was a priority on my car & what wasn't, due to the 8 months out of the year my Volvo just sits. This was actually the best experience I've had & I look forward to coming here more than my local Volvo dealer in Wisconsin. To top it off my car was cleaned very well. I will be returning for years to come & hope Garret stays for the long haul. More

Excellent Customer Care I've been in a few times to order parts for my older Volvo, and every time Mr. Guzman has been extremely helpful and knowledgeable. By far the best pa I've been in a few times to order parts for my older Volvo, and every time Mr. Guzman has been extremely helpful and knowledgeable. By far the best parts buying experiences I have had. More

Car problems while visiting We were here visiting from San Diego and all of a sudden the car dashboard announced that there was a serious problem and it needed to be dealt with r We were here visiting from San Diego and all of a sudden the car dashboard announced that there was a serious problem and it needed to be dealt with right away. I called Richard Lake and he was extremely helpful, suggested that I have it towed and arranged to get me to the rental car place. He made a very uncomfortable situation so much better and gave us excellent advice along the way. The car was repaired so quickly that I was amazed. He is exceptional! More

Parts department Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman Jesus Guzman was outstanding. He took care of me and find just what I needed for my 2001 C70! Thank you very much Jesus Guzman More

Great place! Great facility! New faces everywhere, & has such a positive feel! Volvo seems to be coming alive again from the corporation all the way down to the lo Great facility! New faces everywhere, & has such a positive feel! Volvo seems to be coming alive again from the corporation all the way down to the local dealer in town! My buying experience couldn't have gone any better, & the pleasant service department made this REALLY feel like one of the few authentic family owned dealerships left. Maybe because it is! More

Great service I needed to replace a small part on the front bumper of my white Volvo. Juan Lerma found the part, had the service folks paint it a matching white an I needed to replace a small part on the front bumper of my white Volvo. Juan Lerma found the part, had the service folks paint it a matching white and emailed me several times to help coordinate the installation. Top quality service from Juan and everyone I interacted with at Volvo of Tucson. Great service!! More

Oil Change and Coolant Level The personnel at Volvo of Tucson were all very attentive and caring. The Service Mgr., Garret Gebhart answered my questions and alleviated my concern The personnel at Volvo of Tucson were all very attentive and caring. The Service Mgr., Garret Gebhart answered my questions and alleviated my concerns. The overall experience was excellent! More

schedule routine maintenance Great service...all around. Beautiful loaner vehicle provided. All my questions were answered. The service was provided in a timely manner and I wa Great service...all around. Beautiful loaner vehicle provided. All my questions were answered. The service was provided in a timely manner and I was and always have been very happy with Volvo of Tucson. Thanks. More