Volvo Orland Park

Great experience Recently bought a used Volvo XC90 from them and they were great! Would highly recommend to friends and family! Will be making future purchase with the Recently bought a used Volvo XC90 from them and they were great! Would highly recommend to friends and family! Will be making future purchase with them! More

Great Experience Steve Peterson was a friendly, courteous, and helpful sales person. I am very happy with the service and help I received in the purchase of my new veh Steve Peterson was a friendly, courteous, and helpful sales person. I am very happy with the service and help I received in the purchase of my new vehicle! I would recommend going to see Steve to purchase you next vehicle. More

Great Experience I had a great buying experience. Jordan was extremely friendly and wonderful to work with. She was incredibly patient with me throughout the purchase I had a great buying experience. Jordan was extremely friendly and wonderful to work with. She was incredibly patient with me throughout the purchase process. I never felt pushed. Additionally, I worked with Jon. Jon was also very friendly and easy to work with. Both were also very responsive whenever I had questions. I would for sure recommend this dealership to others looking for a car. More

Great customer service from Steve Peterson Steve helped me purchase my first car. My vehicle was literally falling apart at the wheels. He was so concerned for my safety he convinced his higher Steve helped me purchase my first car. My vehicle was literally falling apart at the wheels. He was so concerned for my safety he convinced his higher ups to let me trade in my crap vehicle for $1000 to cover the downpayment on my brand new car because he didn't want me driving my vehicle at the time any longer as a safety concern. This was a huge financial weight off my shoulders. Steve spent 6+ hours with me that day. He really goes above and beyond and caress for his customers. Took the time to explain everything in detail to me as far as paperwork and the process. Even helped me with the insurance. Great guy! More

Steve Peterson; Experience and Knowlege As a single, hardworking mom of 4....trust is important to me along with spending my money well. Steve Peterson was our sales guy, he was very unders As a single, hardworking mom of 4....trust is important to me along with spending my money well. Steve Peterson was our sales guy, he was very understanding and knowledgeable, humorous, spending our money wisely; looking for the best bang for our buck....he even gave my youngest son, Joe a quick course on driving a stick. I would trust and recommend Steve Peterson for his experience and outstanding customer service. Thanks Steve! More

HANDS DOWN THE BEST OF THE BEST I had came into this dealership as a new customer. I was greeted at the door by a very professional female saleswoman by the name of Jordan. Since the I had came into this dealership as a new customer. I was greeted at the door by a very professional female saleswoman by the name of Jordan. Since the minute I walked in, until the minute I left, I was treated with the up most respect and courtesy. she had all the answers to any questions and concerns I had. I've never met such a driven and highly motivated saleswoman, until I met Jordan at Volvo. Jordan has endless knowledge of the Volvo brand. She went on to explain all of the vehicles options, equipment, as well as all the trim levels, which made my visit quick and to the point, wasting no time. Jordan was very confident in her brand. Jordan made sure that all of my needs and wants for a vehicle sale were met. Making my decision extremely easy. I left the dealership with a master degree in Volvo vehicles, due to Jordan's extensive knowledge in her brand. Jordan and her team of co-workers made my experience at Volvo 2nd to none. I will forever buy cars from Jordan at volvo of Orland Park! More

Best Experience I had the best experience with one of your employees. She was friendly, smart and knowledgeable about the company and the cars. I felt very at ease I had the best experience with one of your employees. She was friendly, smart and knowledgeable about the company and the cars. I felt very at ease working with her through this experience. My very first new car. You should hire more woman like her. Thanks for everything Jordan. More

Superior Customer Service I was wowed by her customer service, i came a long way to come to this dealer and was extremely impressed on how i was treated. I felt like she really I was wowed by her customer service, i came a long way to come to this dealer and was extremely impressed on how i was treated. I felt like she really wanted to go out of her way to help me find the best deal. And her knowledge of her inventory to find me the best product was outstanding!!! More

Quality of Service from Beginning to End...never again Unfortunately you cannot trust what the repair service area says/quotes when getting service on your vehicle here. When arriving to make payment, the Unfortunately you cannot trust what the repair service area says/quotes when getting service on your vehicle here. When arriving to make payment, the two times I went there, it exceeded what was agreed on in the diagnosis callback. One of the charges was +300.00. The Service Desk personnel will swear they called with the updated charge. Please don't think to get the manager involved, the attempt laced with canned service speak with no substance. Be prepared - getting the vehicle back at the estimated day the Repair Dept. stated will also an adventure. I live in the S. Suburbs, but am forced to take may vehicle to the near North Side for service because the experience, though expensive and time consuming, is thorugh, clearly stated and efficient. Lastly, the two friend including myself who TRIED to initially buy vehicles from this location (remember we are all South Suburban residents) had such a bad experience with miscommunication within the Sales Dept., two of us purchased from North Chicago and the third person ordered his on-line, traveled overseas to pick it up (wonderful experience) and drove it to where it would be shipped to the US. Most of you wont believe my few accounts at this location, so do what I did - try them, rate your experience from beginning to end....if your total experience is not to the standards that you hold for the purchase of your vehicle, give them the benefit of doubt - consider it a fluke, then try them again and hopefully you will come to your own conclusion. More

I took my Volvo to have a part replaced. I have made 3 trips 1st to pay for the parts , 2nd time to have the part put on the car which was the wrong part - 3rd time to have the part put on. Well now there trips 1st to pay for the parts , 2nd time to have the part put on the car which was the wrong part - 3rd time to have the part put on. Well now there is a missing part for the car. So I called the service dept to see why that part was never ordered after being placed into Joe's vociemail 5 times in 1 day I got a return call from a semi rude JOE. Not my fault you are short staffed as I was advised. Joe said I did not ask for the cover to be ordered, I advised the part and service that i need the whole thing replaced its not my place to know with the parts need to ordered. So today I called back and spoke with the partys manager and I was advised I need to come back again and pay for the part before they will order it. I Asked the part manager why is not was ordered in the 1st place and he said you did not ask for it. If I am replacing the whole thing would that not be included. Custimer Service is very poor here. They would not odered the18 part without me coming up there to pay for it. I am not driving back to this delaer another 2 time to have this issue correct. I will take my car to Volvo of Lisle. I have been a customer here for 8 Years. I will never set foot in this dealer again. My new volvo in the spting with come from a different dealer that is FOR SURE. Very Unhappy Customers More