Volvo Cars of Temple

Volvo of Temple Service is a Bad Joke I am from New Braunfels. I was in Temple for 7 days and thought I had a bad bearing on my rear left side. I went online at about 3am Monday March 16, I am from New Braunfels. I was in Temple for 7 days and thought I had a bad bearing on my rear left side. I went online at about 3am Monday March 16, 2015 to schedule service for my Volvo. I set up an appt. for Wednesday March 18th at 7:30am. I received 2 emails from Garlyn Shelton Volvo of Temple reminding me of my scheduled appointment. Since I had an early appointment Wednesday morning, I decided to call on the afternoon of March 17th (Tuesday) see if I could drop my car off that evening. A female named Karen or Taren answered my call. When I told her I had an appointment early the next morning, but wanted to drop my car off after hours, she informed me that I did not have an appointment. She did some searching and then told me that I had picked a tech that no longer worked there. I informed Karen/Taren that I didn't pick a tech because I have no idea who the techs are. She put me on hold and came back on the line to tell me that they couldn't honor my appointment. Now I'm stuck driving back to new Braunfels (a 2 hour drive) with a bearing problem. I went ahead and made a service appointment with Volvo of San Antonio. Volvo of San Antonio is a real dealership with service people who really care about their customers. I have NEVER seen such a poor excuse for service. These folks make shade tree mechanics look great!!! More