Volvo Cars of Queens - Service Center

Staff and service provided were excellent. The only negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. negative was my 5 1/2 hour wait. However, the waiting room was clean and face masks and social distancing was observed. More

NO INFECTION CONTROL IN PLACE. SEVERAL EMPLOYEES WALKING AROUND WITHOUT MASKS IN PLACE, SEEMED ANNOYED WHEN IT WAS POINTED OUT TO THEM. POOR SOCIAL DISTANCING AND LACK OF REGARD TO CURRENT CDC GUIDELINES. AROUND WITHOUT MASKS IN PLACE, SEEMED ANNOYED WHEN IT WAS POINTED OUT TO THEM. POOR SOCIAL DISTANCING AND LACK OF REGARD TO CURRENT CDC GUIDELINES. VERY DISAPPOINTING AND DANGEROUS More

Sean took care of me right away. Finish all the services in one day. Even wash my car. Thank you Sean for all the service! in one day. Even wash my car. Thank you Sean for all the service! More

I was disappointed in yesterday's experience. I am an informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo w informed consumer who does their homework and there were a couple of issues. When I called to make the inspection appointment, I was told Volvo would put my plates on. As I checked in yesterday, I was told that it would cost $39 for 1 front plastic bracket (I already have one on the back and amazon sells them as a pair for $15). That's fine - I expected to pay for the brackets but you replaced both brackets so apparently charged me for two? I was then told it was $80, after the fact, to screw them on. When I questioned the charges (the manhattan Volvo offered to do this as a courtesy but I couldn't get an appointment until late March) I was met with frustration and a threat to stop the inspection of my car. Then I was told, if I don't pay the money, you wouldn't pass my car so that felt like a threat as well. The manager was helpful and reduced the installation price so I did appreciate it but still left with a bad feeling. All in all, I won't be coming back. As a person who works in customer service, my advice to you is not nickel and dime customers. It's never worth it in the long run and if you take care of them, they end up coming back and spending more over time. Hopefully, you find this helpful. More

Quick turn around and very friendly staff. By the way, thank you for the loaner. Jennifer at the front office was a great with a lot of patience thank you for the loaner. Jennifer at the front office was a great with a lot of patience More

Dropped off my car early in the morning for a 10k mile service and to address certain issues. I was greeted by John who was friendly, and gave me a great time estimate of when my vehicle would be ready to service and to address certain issues. I was greeted by John who was friendly, and gave me a great time estimate of when my vehicle would be ready to pickup. Sure enough, all the issues were resolved and my car was ready to be picked up on time as promised. This is how a service department should operate. Thanks John and staff! More

My car was returned with the entire interior drenched in a product used to “sterilize” the car after service. No attempt had been made to wipe down or dry the surfaces. The attendant who brought me my car a product used to “sterilize” the car after service. No attempt had been made to wipe down or dry the surfaces. The attendant who brought me my car was rude and gave me paper towels so i could dry it myself. The interior of my car is covered in stains from the product and has a smell which will not go. I reached out to one of the managers asking him to rectify this and arrange to have the car properly cleaned, i have not heard back. More

I went in for a routine 10,000 maintenance check and waited for almost 3 hours. It was my first time there and the staff was unfriendly and not transparent about what to expect with timing and did not o waited for almost 3 hours. It was my first time there and the staff was unfriendly and not transparent about what to expect with timing and did not offer alternate transportation options. More

The car stayed for two days. Was not given status of the car on the second day. When we picked up the car. The car was dirty and not washed. like they normally do. car on the second day. When we picked up the car. The car was dirty and not washed. like they normally do. More

I like the video setting which I like very much. He was showing me every step he is working on my car. I have never seen this before. I like that. The only thing I didn’t like is the volume when he talk showing me every step he is working on my car. I have never seen this before. I like that. The only thing I didn’t like is the volume when he talks. I can’t hear it. His speaker wasn’t closed enough or didn’t speak loud enough to be heard. Otherwise, I like the video More