Volvo Cars of Queens - Service Center

Schedule Service and NY State Inspection The staff was excellent. Tami was exceptional in explaining what repairs my Volvo needed and even took the time to introduce me to Paul the mechanic w The staff was excellent. Tami was exceptional in explaining what repairs my Volvo needed and even took the time to introduce me to Paul the mechanic working on my car so he could walk me through what the issues were. I felt very comfortable after our discussion. I had to return the next day but my Volvo was ready to go. I am grateful for their patience and professional service. More

Defective sending unit Now i am not normally one to write a review, but the service at Volvo cars of Queens was just so absolutely pronominal i had too! My 2003 XC90, which Now i am not normally one to write a review, but the service at Volvo cars of Queens was just so absolutely pronominal i had too! My 2003 XC90, which i have owned since new has been like a literal family member to me and my kids and even our dog! When the check engine light came on and the car began to run incredibly poor and the transmission felt like it was slipping me and my wife thought this might be the end of probably one of our dearest family members. We had the car towed into the service center where the valets were quick to greet me and get me written up. After i was introduced to our service adviser, Tammi, who assured us our vehicle was in good hands. About a week later, i found myself in the area and decided to check in and see what the scoop was on our car, To my surprise, Tammi and the tech working on out car, Joe were both at the counter discussing my car. Turns out they were about to call me and i had walked in at just the right time. This is the part i love more then anything, i was able to speak directly to the tech, who came off as very well informed and articulate in how he spoke about our car and Volvo's as a whole. Now the tech, Joe, was quick to explain our issue to be a failed TCM computer for the transmission. He told us that it was common with our cars to see them fail due to heat a moisture getting inside and that the new one he would be installing would be and updated part to prevent this from ever happening again in the future! I was ecstatic! not just because what i thought was a bad issue was just a 600 dollar fix, but that i felt comfortable with the way it was explained. I got my car back 100 percent working like a new machine. Im glad i had the pleasure to deal with both Joe and Tami. i also ave an oil change coming up on the horizon and i cant wait to be back! Thank you again guys!!! you guys rock! More

Straight forward and quick, quality service. I have an older model where the big repairs just don't make sense anymore. I went in facing a handful of the problems that all pointed towards costing I have an older model where the big repairs just don't make sense anymore. I went in facing a handful of the problems that all pointed towards costing major $$$$. They trouble shot and found the root cause was a missing bolt (lost during a previous job at another dealer service?!?). Took care of it and tweaked a few other items that needed tweaking while they were at it. They squeezed me in for an appointment, were super honest and saved me money, and gave me top service. Will definitely go back. More

Not very considering I went there're to fix 1 rim and replace 4 tires due to slow leak of air on 1 tire. The mechanic checked my car and gave me the price but I ended up I went there're to fix 1 rim and replace 4 tires due to slow leak of air on 1 tire. The mechanic checked my car and gave me the price but I ended up not doing it that day. They didn't even pump air in that one tire before returning the car to me. More

Awesome service The Volvo team was amazing! My car got back to me in record time and they took very good care of it. Thank you Melissa Evans and the whole Volvo t The Volvo team was amazing! My car got back to me in record time and they took very good care of it. Thank you Melissa Evans and the whole Volvo team. Best, Marcus More

Efficiency I am happy with the prompt service and efficiency of the service center. The waiting room is always clean and the continental breakfast is a defini I am happy with the prompt service and efficiency of the service center. The waiting room is always clean and the continental breakfast is a definite plus. More

Excellent service Went in for a free NYS inspection offered by the dealership. Service adviser Tammi was excellent as usual. She kept me posted where we stood at differ Went in for a free NYS inspection offered by the dealership. Service adviser Tammi was excellent as usual. She kept me posted where we stood at different stages of the process. Definitely recommend and will go back to this dealership for service again. Great job! More

Poor customer service and misleading information I do not write negative reviews, but our experience at Volvo Cars of Queens yesterday is still weighing on my mind. We brought in our 2008 XC70 to fix I do not write negative reviews, but our experience at Volvo Cars of Queens yesterday is still weighing on my mind. We brought in our 2008 XC70 to fix malfunctioning tire pressure sensors. They said we needed a software upgrade for $200. Ok. Then they said all but one after-market sensor was working, so they needed to replace one with a Volvo brand sensor for $300. Ok. Then they said they replaced the sensor, and a second after market sensor stopped working with the software, and should be replaced for another $300. At this point we asked to stop all work and put back our original after-market sensor and call it a day. They did not offer to refund the software charge, which they confirmed we did not need and did not solve any of our issues. The service manager then explained to us that this was a common problem with the 2008 model and that he recommended we just keep the non-functioning sensors, since the car is so old. Why didn't they tell us this at the beginning and save us from wasting all this time and money? On top of this, our main point of contact (Tammy) was not friendly or courteous and disappeared the moment we came back to pick up the car. She provided a perfect example of how this service center treats it's customers. We typically bring our car to Volvo service centers upstate or in NJ and this was our first visit to a service center in the NYC area. Very disappointing. To top it all off, they had the nerve to install a Bayside Volvo license plate frame on our car. I'm posting this for other drivers, but also for the staff at Bayside to get their act together. You can do better when dealing with your customers. More

Grinding noise coming from right front.on 2017 S60 It was determined by Joe the tech assigned that there was probably a rock, stone etc caught between the rotor and the back plate which caused the grin It was determined by Joe the tech assigned that there was probably a rock, stone etc caught between the rotor and the back plate which caused the grinding noise. Joe went with me for a test drive but there was no further grinding noise so we are assuming that it was a. rock,stone, etc that was the cause.... Joe seems very knowledgeable and listened to a video with sound from my 2018 S60 with less than 7,000 miles so we made an. Appt for the 12th to check it out because this sound gave him concern!!!! More

Inspection and scheduled checkup Needed an inspection and regular maintenance. Battery was changed. I was provided with a new Volvo as a loaner, which gave me a chance to experience Needed an inspection and regular maintenance. Battery was changed. I was provided with a new Volvo as a loaner, which gave me a chance to experience the 2019 model.(great driving car). More