Volvo Cars of Queens - Service Center

This place is a straight rip-off. Especially if you are payi ng from your pockets. From other reviews the picture appears clear - they prey on everyone who allows it – inexperienced naïve, polite people, young ng from your pockets. From other reviews the picture appears clear - they prey on everyone who allows it – inexperienced naïve, polite people, young moms and busy men, elderly. They hold you waiting for as long as they see you cannot take it anymore, so you would give up anything to just leave the vampirical place. They will shamelessly drain us much from you as you would agree. To replace a battery and change oil took them 5 hours. For a new battery you would pay for the old one as much as the new doubling the total charge. Be prepared to pay $500 for a new battery and oil change when the new battery is $167 and the oil change is about $100. They refuse honoring any of their advertised offers or promotions. They explain nicely, and provide reasoning, but it appeared to be a lie, no technical specifications on the parts provided. They also trick you saying they are washing the car, in fact they just sprinkle water on the surface, that’s all. Their follow-up was clearly to get you back and spend more money and time there. To straighten this situation up they would have to compensate for the lost time, overcharge, and dishonesty. Send back the check for a reasonable overcharge. My wasted time costed already the total amount paid. Not to mention a loss not making to the paid event that night. The copy of this review might be posted on some customer review portals, including the BBB. More

OUTSTANDING CUSTOMER SERVIE After an unfortunate collision - I brought my Volvo in to be repaired. Thanks to the excellent customer service of Tamara Fiorello, my car was compl After an unfortunate collision - I brought my Volvo in to be repaired. Thanks to the excellent customer service of Tamara Fiorello, my car was completely repaired quickly and efficiently. They entire crew is professional, courteous and a pleasure to do business with. More

very plesant. My problem was fixed,car runs much better My service coordinator Tammy always keeps me informed and is a pleasure to deal with .After we talked about the gas smell , the gas problem was looked My service coordinator Tammy always keeps me informed and is a pleasure to deal with .After we talked about the gas smell , the gas problem was looked at in a timely matter and resolved More

Pleasant, extremely efficient T his was my first visit to the Volvo service center. The visit was for the 10,000 mile checkup of a new car. Everyone was extremely pleasant and the T his was my first visit to the Volvo service center. The visit was for the 10,000 mile checkup of a new car. Everyone was extremely pleasant and the visit took much less time than expected. Bravo! More

Shuttle service was awesome Volvo Service provides shuttle within certain radius. I needed to go a bit outside of it. They still found a way to drop off and pick me up. Thanks Vo Volvo Service provides shuttle within certain radius. I needed to go a bit outside of it. They still found a way to drop off and pick me up. Thanks Volvo Service! More

very pleasant. they were concerned and caring tami the service rep was excellent and caring and professional. the service tech was very thorough. the center was in immaculate condition and very tami the service rep was excellent and caring and professional. the service tech was very thorough. the center was in immaculate condition and very user friendly to the customers. More

Engine light on Just purchased my car , not even a month ago. My engine light came on the next day. I called the sale person Mr. Richard and he told me to drive the t Just purchased my car , not even a month ago. My engine light came on the next day. I called the sale person Mr. Richard and he told me to drive the the car for awhile (highway mileage) and if the engine light is still on bring it back. I have never had a chance to put highway mileage on the car so I waited for awhile . I was refused service yesterday and was told to come back. I spent 5 hours at the service center for nothing. I do not have that kind of time to waste. There is no professionalism at the service center. Horrible place! Melissa Evans was very helpful. More

greAT SERVICE MUCH IMPROVED ALL DETAILS ATTENDED TO FIXED WHAT WAS A PROBLEM LAST TIIME TOOK TIE TO REALLY DIAGNOSE AND SERVICE ALL SETTING RESET JOB WELL DONE SHUTTLE RE ALL DETAILS ATTENDED TO FIXED WHAT WAS A PROBLEM LAST TIIME TOOK TIE TO REALLY DIAGNOSE AND SERVICE ALL SETTING RESET JOB WELL DONE SHUTTLE READY More

Last minute inspection They were able to get me in that day (taking pity on me because I was delinquent on my inspection). I was able to wait for the car to be done, and was They were able to get me in that day (taking pity on me because I was delinquent on my inspection). I was able to wait for the car to be done, and was in and out in a little over an hour! Thank you! More