Volvo Cars of Queens - Service Center

Great Service The service center was excellent. The entire staff was professional and very welcoming. My service experience exceeded expectations. I would definitel The service center was excellent. The entire staff was professional and very welcoming. My service experience exceeded expectations. I would definitely recommend this service location. More

Excellent service Fast and quick ,Tami was very accommodating, Over all great service. I just wish it were closer to my home ...i live in Brooklyn..Dyker Heights Fast and quick ,Tami was very accommodating, Over all great service. I just wish it were closer to my home ...i live in Brooklyn..Dyker Heights More

Friendly staff It was a great experience bringing the car for servicing yesterday. The staff was friendly and were able to get me in and out in a speedy manner. It was a great experience bringing the car for servicing yesterday. The staff was friendly and were able to get me in and out in a speedy manner. More

Service took longer than was told. Was told when I scheduled appointment service would take 1 1/2 hours. Upon arrival told should be 2 hours. Service was closer to 3 hours. Then had to Was told when I scheduled appointment service would take 1 1/2 hours. Upon arrival told should be 2 hours. Service was closer to 3 hours. Then had to bring car back because service light was still on More

Tammi was great! Tammi Fiorelli was a great rep for your company. Very friendly and helpful. The waiting area was very clean, and filled with coffee, bagels etc. Tammi Fiorelli was a great rep for your company. Very friendly and helpful. The waiting area was very clean, and filled with coffee, bagels etc. More

Quick turnaround. Very accommodating Professional. Shuttle to train station is a nice service. Quick turnaround and I was able to pick up my car after hours. Plus my car was left in prist Professional. Shuttle to train station is a nice service. Quick turnaround and I was able to pick up my car after hours. Plus my car was left in pristine condition after detailing. More

Courteous . Service The service representative was friendly and courteous. The waiting area was larger than most with plenty of seating. Coffee, tea and donuts bagles wer The service representative was friendly and courteous. The waiting area was larger than most with plenty of seating. Coffee, tea and donuts bagles were provided, though I did not partake. More

Restored Faith After experiencing a not so great service a few months ago, I was hesitant to return. However, after checking in my XC90 T8 with Tami, our service adv After experiencing a not so great service a few months ago, I was hesitant to return. However, after checking in my XC90 T8 with Tami, our service advisor, the past negative experience began to fade. Tami discussed the items that will be addressed with this visit and a timeframe of how long it would take. I asked Tami to look at the passenger side vent louvers, which wasn’t working and to provide me with an estimate. In addition, I wasn’t able to adjust the HUD. While my car was being serviced, Tami kept me informed of the status. As a matter of fact, she kept all her customers updated. I was genuinely surprised at the level of customer service. When it was ready to pick up my car, my car was beautifully washed as usual. I inquired about the vent and was informed it was covered under warranty and replaced. Tami also had the technician come to the car just to show where the adjustment for the HUD was. IMPRESSIVE SERVICE! I live in Brooklyn but will definitely continue to come here to service my Volvo. Apologies for being so long winded but great service should be highlighted. More

Amazing Tami was a pleasure and provided exceptional service. My experience with Volvo has been considerably better than other cars I’ve owned in the past. Tami was a pleasure and provided exceptional service. My experience with Volvo has been considerably better than other cars I’ve owned in the past. More