Volvo Cars of Queens - Service Center

Great First Experience This was my first time using Volvo Cars of Queens service center in Great Neck and the experience was perfect. They explained everything, gave me a ri This was my first time using Volvo Cars of Queens service center in Great Neck and the experience was perfect. They explained everything, gave me a ride to work and had my car ready and washed when I came back to pick it up. Very Happy with the service. Steve More

Bad service They leave my car light opened and burnt, battery dead, door paint off! Door window doesn’t work. And they need three hours to fix my car which other They leave my car light opened and burnt, battery dead, door paint off! Door window doesn’t work. And they need three hours to fix my car which other dealer only takes 1 hour and 1/5 of the price. They treat my car worse and careless More

direct and prompt Very good service well explained. preparation before the service was attentive. the volvo warranty is outstanding and that makes things simple. high Very good service well explained. preparation before the service was attentive. the volvo warranty is outstanding and that makes things simple. highly computerized systems can mean more questions arise, but if your service center is far away that can cause problems and delays. More

Really responsive and caring staff I’ve been a Volvo owner for over 20 years, have been loyal to a different dealership for a long time until they did me wrong. I came to Volvo ca I’ve been a Volvo owner for over 20 years, have been loyal to a different dealership for a long time until they did me wrong. I came to Volvo cars of Queens on one random occasion and the service was so personal that when I ended up deciding on which new Volvo dealer to patronize, it’s stuck in my mind and I was welcomed with open arms. From the sales department who sold me my warrantee to the service manager,Tammi Who really looks out for her customers. Generally you go to a service department and expect some sort of nightmare, lies and deception, I trust everything they tell me is wrong and their diagnosis is accurate. Volvo cars of queens service solved a problem I had been complaining about for months to another dealer in a matter of one day diagnosis. This is quality service, definitely go there. More

Hassle and worry free Scheduling was hassle free and the staff was very attentive. The service center was neat and clean and the staff was very friendly and helpful. We wer Scheduling was hassle free and the staff was very attentive. The service center was neat and clean and the staff was very friendly and helpful. We were kept in the loop while we were waiting and the service was completed on time. More

Water leak fixed Tammy was a great liaison. My problem seems to be fixed. My Volvo V70 had a water leak whenever it rained. At, first after hours of labor, the mechani Tammy was a great liaison. My problem seems to be fixed. My Volvo V70 had a water leak whenever it rained. At, first after hours of labor, the mechanics tried to tell me there was no leak, which was impossible. I was definitely stressed out, and at the moment I felt that they were incompetent. However, I insisted that they try to locate the problem. Upon further diagnostics they changed the cowel, heater box and some other pieces as well. When they took the cowel out they broke my windshield which they replaced on the house which I appreciated. As a courtesy they also changed my cabin air filter and topped off my fluids. The car was also nicely washed when I picked it up. After about a month of service and waiting on parts I finally got my car. The service coordinator Tammy was a great liaison and gave me a 10 percent veteran/ first responder discount. I just wish they knocked some hours of labor off, where they couldn’t locate what the problem was. In the end I’m satisfied and I hope my 2004 Volvo V70 lasts another 130,000 miles. More

Volvo C30 This was my first visit to Queens Volvo and it was awesome! From the extraordinary service advisor Tami, the mechanic I’d follow anywhere-Bobby, and t This was my first visit to Queens Volvo and it was awesome! From the extraordinary service advisor Tami, the mechanic I’d follow anywhere-Bobby, and the great guy who washed my car-I couldn’t have asked for a better experience. More

Tami rocks! As long as Tami is there, your experience with this Service Center will go smoothly because she keeps you updated with the status of your car, is supe As long as Tami is there, your experience with this Service Center will go smoothly because she keeps you updated with the status of your car, is super friendly and takes great notes so that the mechanics know exactly what your concerns are. More

Failed to repair brakes and provided wrong accessories I went in for 3 tasks, they have miserably failed in 2. - Pretty new car < 10K miles, breaks where noisy and shaky at high speed. DID NOT REPAIR - I went in for 3 tasks, they have miserably failed in 2. - Pretty new car < 10K miles, breaks where noisy and shaky at high speed. DID NOT REPAIR - Bought a ski rack, provided me only with the load bars, but not the ski rack in a box. Came home to install and discovered it. (Also ended up finding the original volvo parts cheaper on the web). I will need to lose work to visit the service department again. More