Volvo Cars of Queens - Service Center

Great service. Kind staff. Great experience here. Everyone was kind, helpful and supportive. The waiting area is lovely. I liked the contact by text which makes things faster an Great experience here. Everyone was kind, helpful and supportive. The waiting area is lovely. I liked the contact by text which makes things faster and easier. The service was excellent. More

Convenient- door to door pick up! I have 3 kids and found it so convenient to have the car picked up and dropped off!!! Very convenient. Saved me a trip. Thank you. I have 3 kids and found it so convenient to have the car picked up and dropped off!!! Very convenient. Saved me a trip. Thank you. More

Very responsive and knowledgeable Melissa was a pleasure to deal with and had an excellent grasp of what needed to be donw. Also, very poerosnable and easy to talk to. Melissa was a pleasure to deal with and had an excellent grasp of what needed to be donw. Also, very poerosnable and easy to talk to. More

Professional and Courteous Service I arrived for my service appointment and was greeted promptly and advised about the service they’d be doing. The waiting room is large, comfortable I arrived for my service appointment and was greeted promptly and advised about the service they’d be doing. The waiting room is large, comfortable and stocked with great bagels and snacks, coffee and bottled water, wi-fi, and tv. My tech Zachary kept me posted as to progress and made himself accessible to me and answered all my questions. More

10k mile service. Inspection completed. My overall experience is regular and routine for it was all expected. Nothing stands out from the service, I was made aware that windshield wipers wer My overall experience is regular and routine for it was all expected. Nothing stands out from the service, I was made aware that windshield wipers were not part of my warranty and cost for parts was quoted. I felt that should however be free as part of the service. More

If all services were like this Volvo Service The first moment you enter you know this place is different. They give you friendly welcome, good service. I can recommend Volvo Cars of Queens to eve The first moment you enter you know this place is different. They give you friendly welcome, good service. I can recommend Volvo Cars of Queens to everybody. More

Great customer service! Always check if everything was fine and responding quick! Zach did a really good customer service showing that really loves his job. Very happy with t Always check if everything was fine and responding quick! Zach did a really good customer service showing that really loves his job. Very happy with this experience! More

One part of service not satisfied everything was good except, when i made appointment for loaner but didn't have loaner for me when i got there at the time of appointment. I think they everything was good except, when i made appointment for loaner but didn't have loaner for me when i got there at the time of appointment. I think they should call me if there are no loaner due to such and such i would understand but instead they let me know after i got there wih additional waited at the waiting area for at least 15 minutes. It wasted time. More

Haven't been disappointed yet! from the moment you enter until you pay your bill at the cashier--this service center has their act together in every way-and they're friendly and pa from the moment you enter until you pay your bill at the cashier--this service center has their act together in every way-and they're friendly and pay attention when you're speaking More

Disappointed Prior trips to this service center were never outstanding but they got the job done. On my most recent visit, service just fell off the charts. Brou Prior trips to this service center were never outstanding but they got the job done. On my most recent visit, service just fell off the charts. Brought the car in for routine maintenance and also asked if they can check my cross bars, appears one of the bars wasnt installed correctly. The service center called and said i needed new brakes, along with rotors. After some consideration, i agreed to have the work completed by the service center. This was pricey but figured to let the authorized dealer take care of it. And again requested that they check my crossbars. Upon picking up the vehicle, i asked if anyone checked the crossbars- and yes was the response. Upon a quick inspection, it didnt appear anyone looked at it. Someone from the parts dept was called to look at it, and he said he didnt have time and i’d need to make another appt for this. I got home and called, left 2 messages. Its 2 days later now and nobody has called me back. This has been the worse experience at any service center. More