Volvo Cars of Queens - Service Center

Haven't been disappointed yet! from the moment you enter until you pay your bill at the cashier--this service center has their act together in every way-and they're friendly and pa from the moment you enter until you pay your bill at the cashier--this service center has their act together in every way-and they're friendly and pay attention when you're speaking More

Disappointed Prior trips to this service center were never outstanding but they got the job done. On my most recent visit, service just fell off the charts. Brou Prior trips to this service center were never outstanding but they got the job done. On my most recent visit, service just fell off the charts. Brought the car in for routine maintenance and also asked if they can check my cross bars, appears one of the bars wasnt installed correctly. The service center called and said i needed new brakes, along with rotors. After some consideration, i agreed to have the work completed by the service center. This was pricey but figured to let the authorized dealer take care of it. And again requested that they check my crossbars. Upon picking up the vehicle, i asked if anyone checked the crossbars- and yes was the response. Upon a quick inspection, it didnt appear anyone looked at it. Someone from the parts dept was called to look at it, and he said he didnt have time and i’d need to make another appt for this. I got home and called, left 2 messages. Its 2 days later now and nobody has called me back. This has been the worse experience at any service center. More

Service Great customer service, got my engine warning light fixed, fitted me in really quickly. Tami Fiorello exceeded my expectations in both the quality a Great customer service, got my engine warning light fixed, fitted me in really quickly. Tami Fiorello exceeded my expectations in both the quality and the range of service given. Very impressed with service! Many Thanks! More

Consistently Reliable In all of our interactions to date with Volvo Queens, we have been deeply impressed by the courtesy and professionalism of the staff. While our wait w In all of our interactions to date with Volvo Queens, we have been deeply impressed by the courtesy and professionalism of the staff. While our wait was a bit longer than we were promised, we were treated well and appreciated the efforts made by each member of the Volvo team. More

From out of town The service department in Great Neck is wonderful! I am from out of town and my heating/air fan would not turn off and they were able to squeeze me in The service department in Great Neck is wonderful! I am from out of town and my heating/air fan would not turn off and they were able to squeeze me in to diagnose and replace the resister/power stage unit! Special thanks to Zachary Gehm and team for excellent customer service! I was able to enjoy my visit with my daughter! More

taking care of business Brought my car in for 40,000 service. They suggested what I needed, some were things I had forgotten needed to be taken care of. They called to tell Brought my car in for 40,000 service. They suggested what I needed, some were things I had forgotten needed to be taken care of. They called to tell me costs and repairs before doing the work. They checked up to make sure everything was ok the day after I had picked up my car. More

Felt like red carpet tratment Tammy got me in a and out as fast as possible. Everyone seemed to be on the same page and had the necessary resources to handle volume of customers Tammy got me in a and out as fast as possible. Everyone seemed to be on the same page and had the necessary resources to handle volume of customers More

60Txc Very flexible, Tami is being great help, professional , her Knowledgeal is very professional to answer my question. I love to work with her The Very flexible, Tami is being great help, professional , her Knowledgeal is very professional to answer my question. I love to work with her The shop is clean and provide the car to drive me to train station. Very convenient. More

Excellent service This was a easy, pleasant experience. Everything was handled in a professional but friendly manner. Shuttle service was great. We were taken back a This was a easy, pleasant experience. Everything was handled in a professional but friendly manner. Shuttle service was great. We were taken back and forth to Lord & Taylor while our car was being worked on. More

Volvo of Queens service center The personnel and service i received was excellent! The location is really challenging to get to. it is not in Queens and there is no realistic way The personnel and service i received was excellent! The location is really challenging to get to. it is not in Queens and there is no realistic way of getting to it from Queens during rush hour. The space is ok but definitely not on par with luxury brands. the parts department is joined with VW and lack the branding of VOLVO. Overall the space feels good but definitely not VOLVO like or high-end. More