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344 Reviews of Volvo Cars of Queens - Service Center
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July 17, 2019
Always TOP notch service! I have been using Bayside VW/Volvo in Great Neck for many years. The service center is always very friendly and professional especially Zach, my ser I have been using Bayside VW/Volvo in Great Neck for many years. The service center is always very friendly and professional especially Zach, my service advisor! Communication is timely and they work hard to get you back into your vehicle quickly! More
by ANNAOROLOGIO
Verified CustomerEmployees Worked With
Zach
July 08, 2019
great service was good. staff are friendly. but just a little slow it will be good if they can get me a loaner when my car take this long time to fix service was good. staff are friendly. but just a little slow it will be good if they can get me a loaner when my car take this long time to fix More
by JOHN16228
Employees Worked With
Melissa Evans
June 25, 2019
Very organized Service Center Very nice customer service staff. The issue was identified within 2 hours. The loaner car I got was clean and brand new. My car was fixed in a few day Very nice customer service staff. The issue was identified within 2 hours. The loaner car I got was clean and brand new. My car was fixed in a few days as promised without any issues. More
by UKAB92
Employees Worked With
Tami Fiorello
June 20, 2019
a 10!! For the purpose of this visit I give it a "10" However, on 3 previous visits the light showed that the tires were low on air. For safety reasons, I For the purpose of this visit I give it a "10" However, on 3 previous visits the light showed that the tires were low on air. For safety reasons, I should have been told that the tread was dangerously low. So, as a gas station attendant was putting air in the tire, he made me aware that I needed a new tire. When I come to the dealership for Any service I expect to leave there feeling Safe!! More
by HOMEORGANIZING
Employees Worked With
Tami, Paul, do not know the other names,
June 18, 2019
excellent customer service Went in for a nail in my passenger back tire , experience was quick and easy . Very friendly and helpful , did not have to wait to long . Place had a Went in for a nail in my passenger back tire , experience was quick and easy . Very friendly and helpful , did not have to wait to long . Place had a nice lounge area with comfortable seating which included a TV and lots of magazines . Very clean and quite . More
by STEFANI20033
Employees Worked With
Pam
June 12, 2019
Don't waste your TIME!!!! I called for an appointment to get a check engine light service as the light was on in my car. I was told they do not do this on Saturdays, which is I called for an appointment to get a check engine light service as the light was on in my car. I was told they do not do this on Saturdays, which is ridiculous for working people. And, would have to wait about 1-2 weeks for an appointment. My tire had a "bubble" in it and when I told them I had a tire warranty, I was told they had to check. When I didn't get a response from anyone, I called my salesperson in Bayside and had them send the warranty. I had to do their job! After much complaining on my part, they finally told me they would take care of my car. No, I would not recommend your service center, as your service is terrible. I used to have a Lexus, now they KNOW how to treat their customers and their service is GREAT and yes, they do engine light checks on Saturdays. Take a lesson from Lexus................. More
by Gingerpennybear
Employees Worked With
Have no idea, only checked Melissa Evans because this could not be submittted without a name, Melissa Evans
June 11, 2019
Excellent Customer Service Representative Tami Ms. Tami is friendly, knowledgeable, concerned, and timely informed us the progress, although it was not finished after 4 hours in the waiting room. W Ms. Tami is friendly, knowledgeable, concerned, and timely informed us the progress, although it was not finished after 4 hours in the waiting room. We were told it was because the software updating gave the technicians a hard time. The intended NYS inspection was not completed yet, we have to go to Watermill Rd service a second time on June 26 at 8:30am. More
by GregVV
Employees Worked With
Tami, the reception counter representative
June 10, 2019
Great Experience Overall great experience. Called me through whole process to keep me updated. Very helpful and friendly. Would reccomend. They even wash your car befo Overall great experience. Called me through whole process to keep me updated. Very helpful and friendly. Would reccomend. They even wash your car before they return it! More
by GROSEN33
Employees Worked With
Tammy
June 07, 2019
Excellent service experience! Volvo service department (especially Tami) met all expectations, from e mail reminders, to check-in, to Instructions regarding loaner. I was cal Volvo service department (especially Tami) met all expectations, from e mail reminders, to check-in, to Instructions regarding loaner. I was called before any additional charges were incurred. Could not be more satisfied. More
by Mamie
Employees Worked With
Tamara
June 03, 2019
Amazing service and experience Tami Fiorello and her team were amazing, over delivered on everything - I previously went to Manhattan Volvo, but the increasing lack of customer serv Tami Fiorello and her team were amazing, over delivered on everything - I previously went to Manhattan Volvo, but the increasing lack of customer service and attention to detail forced me to look for other options - I dropped my XC90 off for the 30k service at 9am and it was ready to be picked up at 12:30pm, ahead of schedule - they are now by far my go to for service, I highly recommend! Michael Czirjak More
by MCZIRJAK
Employees Worked With
Tami Fiorello
