Volvo Cars of Queens - Service Center

First year car and being shafted with paying for it! Words can’t describe my feeling of this service center. No customer experience , no professionalism. Too many young kids acting very nonchalantly arou Words can’t describe my feeling of this service center. No customer experience , no professionalism. Too many young kids acting very nonchalantly around with no focus on customer situations. Seemed more like a hospital then warm care and royal treatment of customers. My issue is still not resolved. I will be public ally seeking legal council for my issue and going on public formums More

Good Service Service is good, quick, customer friendly and as stated. Only problem is longer wait to schedule for loaner car. I called in Oct 15th to schedule serv Service is good, quick, customer friendly and as stated. Only problem is longer wait to schedule for loaner car. I called in Oct 15th to schedule service with loaner car for November early but I was told loaner is not available till Nov 12th which is little long wait More

Outstanding service I said it before and said it again great place amazing staff the guy that helps me Zachary away looking for the best way to help great employee the be I said it before and said it again great place amazing staff the guy that helps me Zachary away looking for the best way to help great employee the best thanks More

Last minute help needed The service leader, Zachary, was very thorough and helpful. I had an urgent issue and they helped me promptly and made my unanticipated visit to the The service leader, Zachary, was very thorough and helpful. I had an urgent issue and they helped me promptly and made my unanticipated visit to the service center a pleasure. More

First year Maintenance of my vehicle Zachary was great. He help me to learn another feature of my vehicle that I did not understand thanks I really appreciate all the help he give. Zachary was great. He help me to learn another feature of my vehicle that I did not understand thanks I really appreciate all the help he give. More

Untitled Service was accomplished quickly and professionally. Zach, the service consultant, was excellent. He was efficient and insured that everything ran smo Service was accomplished quickly and professionally. Zach, the service consultant, was excellent. He was efficient and insured that everything ran smoothly and that the repairs were correctly made. More

Excellent service. Great and clear communication. Great video to explain problems. Clear text to explain process. Clear pricing. Clear invoice. Will recommend thi Great and clear communication. Great video to explain problems. Clear text to explain process. Clear pricing. Clear invoice. Will recommend this service to friends and family More

So far the service in this location is great! I wanna say Thanks to two people that I know so far at this VOLVO Service location. This is Zachary Gehm / Service Advisor/ and Paul / one of the mech I wanna say Thanks to two people that I know so far at this VOLVO Service location. This is Zachary Gehm / Service Advisor/ and Paul / one of the mechanics at the location/. They are such a nice people. Here is a thing about service. I’m dealing wi cars a very long time. To be honest 48 years. The latest that I have is a 2016 Volvo XC90. Just came at the beginning of 2016 and I felt in love! So I switch from 2013 AUDI Q7 to new shape 2016 VOLVO XC90. I get it from NJ, I serviced first in KARP VOLVO location then I check different locations such Ramsey VOLVO in NJ, Great Neck VOLVO, Riley VOLVO in Stamford CT and now I’m here Queens Bayside VOLVO. I never drive VOLVO before, but I know a lot about cars. That is a biggest part of my life. I was mechanic when I was 16 year old, now I’m gonna be 66 soon and I’m betting now on my safety, so that’s why I am with VOLVO. I can make that review very long but that is not most important. Most important to everyone that own the latest modern cars to have the right place for service. Mechanical stuff is a standard, but electronics, digital stuff and computer digital software upgrade connected server is important to every car to be in a good shape. And with that classical old time mechanics has nothing to do. Anyway, I think I found the place and location that I needed and the right stuff that servicing in there. I forget to say that I live in Astoria, NY witch is part of Queens,NY and Thanks to HELMS Auto Group I not suppose to go Riley VOLVO in Stamford,CT or further. Thanks! More

Outstanding service Very nice and polite people outstanding service very attentive keep you updated on the service that your car is having done would recomend every time Very nice and polite people outstanding service very attentive keep you updated on the service that your car is having done would recomend every time thanks for your service More

My Volvo They did the job I needed, all staffers was friendly and care what they did ! The waiting area was quiet and clean ! What else you want to ask for ! They did the job I needed, all staffers was friendly and care what they did ! The waiting area was quiet and clean ! What else you want to ask for ! More