Volvo Cars of Queens - Service Center

Zachary and his team were thorough, efficient and very helpful for my annual service call. The video link sent by text of the tech under the car explaining what he is doing is a super cool touch. helpful for my annual service call. The video link sent by text of the tech under the car explaining what he is doing is a super cool touch. More

warranty Problem was with software.Personal very friendly. Work was done quickly. I used to have Lexus and after service they provide free car wash. Will be ni Problem was with software.Personal very friendly. Work was done quickly. I used to have Lexus and after service they provide free car wash. Will be nice to get same service Thanks More

Excellent Service Excellent service. Hemma Pooran is probably the most efficient service representative that Volvo has. She is clear and organized. She makes Volvo l Excellent service. Hemma Pooran is probably the most efficient service representative that Volvo has. She is clear and organized. She makes Volvo look good. No issues with the service. More

Misdiagnosis Twice in the shop, wasted 4 days , $2700 later not a discount or apology. Only thing the manager had to add “master mechanic got yelled at”. Missed Twice in the shop, wasted 4 days , $2700 later not a discount or apology. Only thing the manager had to add “master mechanic got yelled at”. Missed $600 in Lincoln Center tickets for Thursday night due to the ‘misdiagnosis of Volvo of Queens ‘. Spent 4 hours waiting for Volvo On Call Thursday evening and to top ot off, my rear bumper is ALL SCRATCHED die to a security car pushing away from harms way when the car stalled Thursday at 1:56 pm. I picked up the car at 12:45 or 1 pm. Sane problem. . Pickup my car, not washed snd to top it off, rear sits muddy and mud prints all over car. Cleaned the mud si my daughters could sit. More

Unimpressed Morning, To be quite frank, I'm not impress at all. First and foremost, as a first time Volvo client and first time experience at the service depa Morning, To be quite frank, I'm not impress at all. First and foremost, as a first time Volvo client and first time experience at the service department, I didn't know I had to make an appointment for a loaner vehicle. I had to wait 2hrs for my vehicle to be serviced and I was 2hrs late to my job which started at 11am. Secondly and most important of all, my alignment isn't even corrected. The steering wheel is still off center to the right. And for a rep to say it's wear and tear when I explained that I left the dealership with the alignment off is absurd. It's a 2020 new car and it should be covered w/o any issues or worries about payment. Compared to Lexus, whenever I bring my other vehicle, I have no issues or concerns about anything. They give me a loaner everytime and customer service is great. I am displeased at how Volvo treats their clients especially new clients. More

great service very friendly staff, greeted instantly; When there was a problem after I picked up the car from maintenance, they quickly called me and arranged to me very friendly staff, greeted instantly; When there was a problem after I picked up the car from maintenance, they quickly called me and arranged to meet me and gave me a loaner. They quickly fixed the problem and returned my car the same day. Couldn't expect better service. More

Oil change yesterday. Check Engine light next day. Bought the car in just for oil change. I got a Check Engine light the next day. It takes a week to schedule another service. So disappointed. Bought the car in just for oil change. I got a Check Engine light the next day. It takes a week to schedule another service. So disappointed. More

Great Service! I had a problem with the vehicle that the service department was able to assist with expeditiously and efficiently! Zachary was a pleasure to work wit I had a problem with the vehicle that the service department was able to assist with expeditiously and efficiently! Zachary was a pleasure to work with!0 More

The BEST service Every time I service at Volvo Cars of Queens they are amazing. I now expect this level of service from any retail transaction at every store I have.. Every time I service at Volvo Cars of Queens they are amazing. I now expect this level of service from any retail transaction at every store I have...Unfortunately I am often disappointed lol. Thank you Thank you Thank you Volvo & Zachary for never disappointing me! More