Volvo Cars of Queens - Service Center

Service - A Great experience - seamless. ... explained everything and a car wash. They took the time to explain everything needed in detail. ... explained everything and a car wash. They took the time to explain everything needed in detail. More

Giuseppe / Service Director was able to have both of the problems with our 2022 and 2023 Volvo XC60 B5 evaluated and repaired….. problems with our 2022 and 2023 Volvo XC60 B5 evaluated and repaired….. More

Juseppi and Danny were great to deal with- so responsive and so far as it’s day 3, the car is running well. I hope you can reward them in some way. and so far as it’s day 3, the car is running well. I hope you can reward them in some way. More

Was a smooth drop off and pick up experience. Unfortunately, there was no communication and my car was there for over five hours. I received an email stating I needed an alignment and I would rec Unfortunately, there was no communication and my car was there for over five hours. I received an email stating I needed an alignment and I would receive a call however I never did and by the time I called myself, they said they were unable to perform it. Was definitely not a great experience and because of this now I have to go back again to have an alignment performed after spending my entire day waiting for my car. More

Everything went well. I also appreciated that the loaner car we received during the Volvo repair was in excellent condition. I also appreciated that the loaner car we received during the Volvo repair was in excellent condition. More

Service center is not focussed on customer satisfaction. They seem inattentive and miss items that should have not been missed like resetting engine diagnostic alerts. I have had to return to service center They seem inattentive and miss items that should have not been missed like resetting engine diagnostic alerts. I have had to return to service center on numerous occasions because service was not completed properly first time. I have told service advisor I was not happy and I have given feedback in survey. Nothing seems to change. And I have never been contacted by management to see why I was unhappy. This is my second vehicle from this dealership. With first vehicle I felt the service department was more focussed on customer satisfaction but has steadily gone downhill. More

Repair done quickly and completed within promised time. Car was cleaned as an added prerk Car was cleaned as an added prerk More

Always very professional. Great customer care. Easy to book appointment online. Like the video for service provided. Great customer care. Easy to book appointment online. Like the video for service provided. More

The price they charge on is luxury brand price, but the service is not the luxury service service is not the luxury service More

Good customer service , thanks my dear service staff including Martina and others . I have totally satisfied your customer service and good relationship including Martina and others . I have totally satisfied your customer service and good relationship More