Volvo Cars of Queens - Service Center

Excellent service and work. Staff is very professional and friendly. I was very pleased with my service and the work done on my Volvo. Staff is very professional and friendly. I was very pleased with my service and the work done on my Volvo. More

I was very satisfied after visiting the Volvo Cars of Queens service department. Every time since the day I bought my car, I have only had it serviced here. I hope that in the future this will be a plus Queens service department. Every time since the day I bought my car, I have only had it serviced here. I hope that in the future this will be a plus when choosing a new Volvo car. More

Everyone is very helpful. Our service advisors were so helpful and responsive. Very good to work with Our service advisors were so helpful and responsive. Very good to work with More

Teri’s was very easy to work with; knew his stuff and worked with the parts department to find the right solution. worked with the parts department to find the right solution. More

I recently visited Volvo Cars of Queens to explore options for a new vehicle, and I was thoroughly impressed by the level of customer service. From the moment I walked in, the staff was warm, welcomin options for a new vehicle, and I was thoroughly impressed by the level of customer service. From the moment I walked in, the staff was warm, welcoming, and attentive. More

Very happy with our experience for the windshield fix. Thanks a lot Tarriq all good. Thanks a lot Tarriq all good. More

The overall experience is good. I was told the car is being washed while waiting in the waiting area. It was actually not washed when I got the car. I was told the car is being washed while waiting in the waiting area. It was actually not washed when I got the car. More

I had a service done. I need to change my tires and Mike was a great help with the insurance. I need to change my tires and Mike was a great help with the insurance. More

It was difficult to contact service to make an appointment due to a “full mail box” on the appointment scheduling extension. After calling a general number and pressing an extension not intended f appointment due to a “full mail box” on the appointment scheduling extension. After calling a general number and pressing an extension not intended for appointments ,I was able to speak to a very polite young lady that assisted in booking my appointment. I needed a tire replaced using the Tire and Rim service plan I paid additional money for when I purchased my new vehicle. I also requested that the companion tire be replaced so I could have two new tires so that the vehicle would be balanced and wear evenly. I did not received any updates from the service department during the day while my vehicle was in the service department and had to call myself to find out that my vehicle was “ready”. When I arrived my service coordinator was on the phone, so I went to reception to request my invoice and pay for the tire not covered by the Tire and Rim plan. There I was told that no money was due. They had decided I did not need to replace the tire.without consulting me. I was very upset because I had told the service department what I wanted and they made a decision about my vehicle that was not their’s to make for me. They should have called to discuss it with me. As it was closing time for the service department and I could not leave my vehicle for another day I had to leave with only one tire replaced, which was not acceptable . More

Purchasing process on the car was excellent but the service department was nothing out of ordinary. I have to call them in order to find the status of my car. service department was nothing out of ordinary. I have to call them in order to find the status of my car. More