Volvo Cars of Queens - Service Center

1. Waited more than 1 hour for loaner car2. Sent me 1. Waited more than 1 hour for loaner car 2. Sent me letter threatening me to pay for Massachusetts toll charges where their record shows I only used 1. Waited more than 1 hour for loaner car 2. Sent me letter threatening me to pay for Massachusetts toll charges where their record shows I only used 47 miles in 3 days - 3. They were rude when tried to explain the charges are invalid 4. Did not call me to let me know their mistake as no one can use 47 miles to go to Boston and comeback to NY More

No accountability. No communication We have a brand new XC-40 with 4000 miles on it. We are leasing and the purchase process at Volvo of Queens was great (Howard is a stud). But this is We have a brand new XC-40 with 4000 miles on it. We are leasing and the purchase process at Volvo of Queens was great (Howard is a stud). But this is the first issue we've had with the car, it suddenly refused to start. Car has a full charge but the computer and ignition system are not communicating and the car is rendered helpless, at, again 4k miles. When a 47,000 dollar car xxxxs the bed 6 months in, it's concerning. And the service center has done absolutely nothing to allay those concerns. We had Volvo roadside service tow it in, and for three days we got no updates, no assurances, no loaner, no nothing. The car stopped working on Sunday, June 28. It's the summer of the quarantine and while I am keeping that in perspective, we were so, so , so, so looking forward to getting out of the city that we have stayed in to work and support the community. It is weekends like this that are the reason we bought a 50K car, and to have it break while it is basically brand new is one thing. But to get no support from the dealer is quite disappointing. They've had the car a week now and we've received one call (trust me, we've called them a thousand times) letting us know that they have no idea. Cool. More

Satisfied Customer I'm very pleased with the attention paid to safety and sanitization. My car seems to be running well. I appreciated that my technician, Zachary, appr I'm very pleased with the attention paid to safety and sanitization. My car seems to be running well. I appreciated that my technician, Zachary, apprised me that the service would take a couple of hours and arranged for the shuttle (friendly drivers) to take me home. The text updates were also a nice added addition. More

No malfunction from maintenance service performed so far. I maybe mistaken, but I understood that the vehicle would also be cleaned ( at least exteriorly) in this Covid 19 times. I maybe mistaken, but I understood that the vehicle would also be cleaned ( at least exteriorly) in this Covid 19 times. More

Nice job I had a very pleasant experience here for car maintenance. I believe that with those wonderful persons' work, the dealership will expand its business I had a very pleasant experience here for car maintenance. I believe that with those wonderful persons' work, the dealership will expand its business and relocate to a place with a larger setting. More

I went for 1st time to Queeens Volvo for service. I only had state inspection but it went smoothly and it was done in a timely fashion. Hopefully this bodes well for the future. had state inspection but it went smoothly and it was done in a timely fashion. Hopefully this bodes well for the future. More

it has good services but have to wait for long time. it has good services but have to wait for long time. for appointment and shuttle , if you pay , the price is not low. i give four stars it has good services but have to wait for long time. for appointment and shuttle , if you pay , the price is not low. i give four stars More

failed to clear diagnostic I had an annual oil change and recalls addressed. When I picked up the car the "Blind Spot sensor" status was still lit. I mentioned this and the te I had an annual oil change and recalls addressed. When I picked up the car the "Blind Spot sensor" status was still lit. I mentioned this and the technician took another look. After I drove away the message still appears. There was not response to my text on this matter. More

Staff are not friendly. I brought my 2019 XC-90 in for regular maintenance and a State Inspection. The car was not washed and cleaned when I picked it up. Other Volvo service I brought my 2019 XC-90 in for regular maintenance and a State Inspection. The car was not washed and cleaned when I picked it up. Other Volvo service centers would. Very disappointing! More