Volvo Cars of Queens - Service Center

Got a very good service, people so friendly, the waiting room cleaning and chair keeping 6 feet of social distance ，let’s me feel safety room cleaning and chair keeping 6 feet of social distance ，let’s me feel safety More

I can not get through to my new advisor zack. I had the compressor replaced on my last visit and the AC doesn’t work at all. I have done this survey, called the Volvo service dept and now doing this survey compressor replaced on my last visit and the AC doesn’t work at all. I have done this survey, called the Volvo service dept and now doing this survey as well More

I came in and noticed it was just a computer error of a needed oil change. Was sent home fast which was great ill be back in 2500 miles. needed oil change. Was sent home fast which was great ill be back in 2500 miles. More

Excelent speedy professional service. Communication with customer during and after service to show that the customer's satisfaction is priority . Thank you for making me feel confident. customer during and after service to show that the customer's satisfaction is priority . Thank you for making me feel confident. More

The overall atmosphere was pleasant. Very friendly and accommodating staff, with knowledgeable mechanics. The dealership was clean and in the view of the healthcare pandemic that was reassuring. accommodating staff, with knowledgeable mechanics. The dealership was clean and in the view of the healthcare pandemic that was reassuring. More

It took some easy steps to book a time on Volvo's website for 10000miles check. They did all the checks (including factory recalls for the model of the car) as well as the inspection at once so it was really for 10000miles check. They did all the checks (including factory recalls for the model of the car) as well as the inspection at once so it was really a good experience to me. More

Very inexperienced staff , they have different information from car insurance dates etc... when you call always fall on a secretary assistance , that only does take messages! That during hours information from car insurance dates etc... when you call always fall on a secretary assistance , that only does take messages! That during hours of regular day of the week !!! Very unhappy with Volvo right now , More

Friendly , pleasant and Professional staff. Clean and safe environment. Great and fast service ! This is my second service and I would recommend it! Thank you !! safe environment. Great and fast service ! This is my second service and I would recommend it! Thank you !! More

I had my car brought there on Friday 8/21. Five days later I called to ask if they could tell me when the car would be looked so I could decide if I needed to rent a car for work the next week. No one a later I called to ask if they could tell me when the car would be looked so I could decide if I needed to rent a car for work the next week. No one answered the phone on Wednesday, Thursday or Friday. I left messages all three days for Hema Pooran explaining that I just wanted to know the timeline and I never received a call back/ On Monday 8/31---10 days after leaving my car I came to the shop and had it towed elsewhere. Hema Pooran who had ignored my calls, was unpleasant with me immediately when I showed up. She was not doing anything and when I gestured that I had a question yet she told me to had to go to the information desk. I did and they told me to go right back to her. At that point she only dealt with me because I directly told her that the information desk had sent me back to her. I also left a message for the manager after I realized Henna was not going to call me back. He never returned my calls. I also calls the sales center who said they would send an urgent message to return a call to me. No one ever called back. More

A part was needed for sunroof problem was ordered but had to make new appointment from scratch once part arrived and wait 4 more weeks. They should have a process to prioritize service on the same issue so t to make new appointment from scratch once part arrived and wait 4 more weeks. They should have a process to prioritize service on the same issue so the experience does not go into 2 months from original appointment. I requested a call back and didn't get one. More