Volvo Cars of Queens - Service Center

Friendly , pleasant and Professional staff. Clean and safe environment. Great and fast service ! This is my second service and I would recommend it! Thank you !! safe environment. Great and fast service ! This is my second service and I would recommend it! Thank you !! More

I had my car brought there on Friday 8/21. Five days later I called to ask if they could tell me when the car would be looked so I could decide if I needed to rent a car for work the next week. No one a later I called to ask if they could tell me when the car would be looked so I could decide if I needed to rent a car for work the next week. No one answered the phone on Wednesday, Thursday or Friday. I left messages all three days for Hema Pooran explaining that I just wanted to know the timeline and I never received a call back/ On Monday 8/31---10 days after leaving my car I came to the shop and had it towed elsewhere. Hema Pooran who had ignored my calls, was unpleasant with me immediately when I showed up. She was not doing anything and when I gestured that I had a question yet she told me to had to go to the information desk. I did and they told me to go right back to her. At that point she only dealt with me because I directly told her that the information desk had sent me back to her. I also left a message for the manager after I realized Henna was not going to call me back. He never returned my calls. I also calls the sales center who said they would send an urgent message to return a call to me. No one ever called back. More

A part was needed for sunroof problem was ordered but had to make new appointment from scratch once part arrived and wait 4 more weeks. They should have a process to prioritize service on the same issue so t to make new appointment from scratch once part arrived and wait 4 more weeks. They should have a process to prioritize service on the same issue so the experience does not go into 2 months from original appointment. I requested a call back and didn't get one. More

I went in for 1yr service with a look at a problematic tire. I was reminded that my inspection was due and will be done as well. From the valet to customer service and service staff were excellent. Thank tire. I was reminded that my inspection was due and will be done as well. From the valet to customer service and service staff were excellent. Thank you More

I had a very good experience at Volvo Cars of Queens. I had a very good experience at Volvo Cars of Queens. Jerry, my sales representative was helpful, informative and not pushy! I am very excited abou I had a very good experience at Volvo Cars of Queens. Jerry, my sales representative was helpful, informative and not pushy! I am very excited about my new Volvo. More

My experience was good. The only problem I encountered was the confusion as to whether the service was in Bayside or Great Neck. Thank you. was the confusion as to whether the service was in Bayside or Great Neck. Thank you. More

i haven't find anythings wrong yet. since i pick up my car. but one thing that will be better they wash car after service car. but one thing that will be better they wash car after service More

Extraordinarliy dedicated and helpful staff Great experience I tis dumb that a review needs to be twenty five words long. It will make many people decide not to complete. It is better to be co Great experience I tis dumb that a review needs to be twenty five words long. It will make many people decide not to complete. It is better to be concise than wordy More

10,000-mile maintenance & NYS Inspection Staff did a terrific job under very busy conditions. I was told the wait would be two hours, but it was about 30 minutes shorter than that. Staff did a terrific job under very busy conditions. I was told the wait would be two hours, but it was about 30 minutes shorter than that. More

Zach went the extra mile. First rate service and care even though they were very busy. Be careful entering the driveway! Very active cars speed in and out! even though they were very busy. Be careful entering the driveway! Very active cars speed in and out! More