Volvo Cars of Queens - Service Center

Everyone was very nice great customer service One of best place in newyork, i had a two recall They fix it for me thank you Ashley! place in newyork, i had a two recall They fix it for me thank you Ashley! More

Overall service was ok however I was not notified that my vehicle would be kept overnight until I followed up late in the day. I was not able to make alternate plans. Additionally, although most of the serv vehicle would be kept overnight until I followed up late in the day. I was not able to make alternate plans. Additionally, although most of the service requests I made were addressed, not all of the issues were fixed. More

I booked my appointment 2 months earlier because of the Covid 19 situation and I wanted to be admitted 1st for service. Everything went well and right on time. My vehicle was serviced for the annual DMV Sa Covid 19 situation and I wanted to be admitted 1st for service. Everything went well and right on time. My vehicle was serviced for the annual DMV Safety inspection, a recall for windshield wiper mounting nut and check the rear trunk self opening door.I came in at 7:30 and was out about 9:10 AM. More

Second time doing service work since getting this car and this time it exceeded every expectation. Fast, friendly without any feeling of being upsold or BS'd. Very professional experience that lives up to t this time it exceeded every expectation. Fast, friendly without any feeling of being upsold or BS'd. Very professional experience that lives up to the Volvo brand of quality and thoughtfulness More

I was scheduled for 7AM. The place opened at 730, took my car at 7:45. Then waited 3.5 hours. Same as last time, seems long for a simple service. car at 7:45. Then waited 3.5 hours. Same as last time, seems long for a simple service. More

Outstanding service! I left my car at this Service center on a Friday, and then over the weekend I had an emergency that required me to fly to California (my home state) on Monday. As the Service Center is c on a Friday, and then over the weekend I had an emergency that required me to fly to California (my home state) on Monday. As the Service Center is closed on the weekends (only during COVID? I can't remember if this used to be the case), I was unable to pick up my car when it was ready on Monday afternoon. The Service Center didn't miss a beat when I asked if I could keep it there until my return--the FOLLOWING Monday. They said of course, no problem. Everyone who works here is so kind! 10/10. More

From the time I inquired at the mechanic shop, until I took my car in for repair (it's an older car). Great experience! Great service! Great price! took my car in for repair (it's an older car). Great experience! Great service! Great price! More

Zachary from the service department was very helpful. Although the service department could not find the issue, Zachary was great in explaining why it might have happened Although the service department could not find the issue, Zachary was great in explaining why it might have happened More

Service Dept / Manager refused to honor a tire warranty from the tire manufacturer. Car was 7 days old and had a defective tire. Warranty states: new car dealer is responsible for replacing a defective w from the tire manufacturer. Car was 7 days old and had a defective tire. Warranty states: new car dealer is responsible for replacing a defective warrantied tire on behalf of the tire manufacturer. They refused to replace tire because I did not purchase an additional dealer upcharge warranty through the dealership. Absolute horrific customer service...especially on a one week old car. More

Friendly professional and efficient staff: hema,john, zac and mechanic.. waiting area large enough to social distance and clean. Projected areas explained clearly. Answered questions completely and available and mechanic.. waiting area large enough to social distance and clean. Projected areas explained clearly. Answered questions completely and available for follow up questions Thanks More