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362 Reviews of Volvo Cars of Queens - Service Center
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November 18, 2020
brought car in at 9:30 on Friday, I was told I would get a call when they checked car and give me a price. At 2:30 I went back and did they did not look at car. I was told have to come back on Monday. When a call when they checked car and give me a price. At 2:30 I went back and did they did not look at car. I was told have to come back on Monday. When I arrived on Monday the paper work was upstairs, I asked what the price would fix it, The person started tp calculate on his phone all that needed tp be fixed with reference to leak. I was told over $4,000 plus maybe another $2,500 after they look apart engine. Car is 12 years old. I paid apx $175 and bought it to a mechanic. They checked it out it needed repair of 4 pipes and cost was $600 More
by MACHOAR
Verified CustomerEmployees Worked With
November 18, 2020
My wife took our new Volvo for usual yearly maintenance service. A loner car was provided at no cost. The team was great from the very first encounter. Excellent service. service. A loner car was provided at no cost. The team was great from the very first encounter. Excellent service. More
by AVIPANDEY54
Employees Worked With
November 18, 2020
I made an appointment for a Volvo recall. I arrived on time, but have to wait about 5 hours for the service to be done. The dealer does provide shuttle service option to drop me home, but I have to find m time, but have to wait about 5 hours for the service to be done. The dealer does provide shuttle service option to drop me home, but I have to find my own way to get back to dealership, which is about 40minutes drive from my home. So I ended up stuck in dealership for 5 hours in the waiting room packed with customers. I suggest scheduling less appointments if they do not have ability to serve the clients. More
by JINGBIN.LI
Employees Worked With
November 17, 2020
Went there for my 2nd year maintenance. I assumed they did a good job since I can't really verify that. However, waited forever for my shuttle, didn't get the free car wash, my census system didn't get up did a good job since I can't really verify that. However, waited forever for my shuttle, didn't get the free car wash, my census system didn't get updated to latest. More
by ZHENG1124
Employees Worked With
November 08, 2020
Had concerns regarding the Pandemic. However, the precautions taken were quite satisfactory, and I had peace of mind. The work was done in a timely manner. precautions taken were quite satisfactory, and I had peace of mind. The work was done in a timely manner. More
by CDFAAP
Employees Worked With
November 05, 2020
I brought my Volvo in for service early 7:45am and did not get a call to inform me if my car was done until I called at 4:30pm. I had to call back again at 5:00pm only to be told my car was not ready. not get a call to inform me if my car was done until I called at 4:30pm. I had to call back again at 5:00pm only to be told my car was not ready. More
by bobc
Employees Worked With
John Kunar
November 03, 2020
Excelente service, everybody was very helpful. I’m very satisfied with Volvo, I will continue doing business with Volvo and I will recommend to friends an family satisfied with Volvo, I will continue doing business with Volvo and I will recommend to friends an family More
by OLIVERMES
November 02, 2020
Service is terrible. Treated poorly. Wasted my time. Have to go back again to get new key programmed. Will not be using this dealer again Have to go back again to get new key programmed. Will not be using this dealer again More
by PROFLIPNER
Employees Worked With
October 30, 2020
What Others SayEveryone was very nice great customer What Others Say Everyone was very nice great customer service One of best place in newyork, i had a two recall They fix it for me thank you Ashley! What Others Say Everyone was very nice great customer service One of best place in newyork, i had a two recall They fix it for me thank you Ashley! I went to 2 other local Volvo dealers. This dealer gave me the best rate, ease of process, and highest levels of professionalism and customer service.... READ MORE Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience. More
by MIKEW8
October 29, 2020
First available appointment set 3 weeks prior for Oil/filter change and state inspection. I'm a senior so did not want to wait indoors and it was raining. I questioned the service advisor (nice guy) Oil/filter change and state inspection. I'm a senior so did not want to wait indoors and it was raining. I questioned the service advisor (nice guy) if it would be completed within 1.5hrs and no later or would go home, he checked and assured it would. Finally, 2:15hrs later was handed an outrageous bill for an oil/filter change of $150.00 plus $37.00 for the inspection. CAR WAS NOT DISINFECTED so asked and was handed some paper towels and a squirt bottle of disinfectant. WORST SERVICE EXPERIENCE EVER!! I will never service there again. This is my 5th Volvo. More
by BMARCUS883
