Volvo Cars of Queens - Service Center

What Others SayEveryone was very nice great customer What Others Say Everyone was very nice great customer service One of best place in newyork, i had a two recall They fix it for me thank you Ashley! What Others Say Everyone was very nice great customer service One of best place in newyork, i had a two recall They fix it for me thank you Ashley! I went to 2 other local Volvo dealers. This dealer gave me the best rate, ease of process, and highest levels of professionalism and customer service.... READ MORE Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience.Great service, no pressure. A pleasant experience. More

First available appointment set 3 weeks prior for Oil/filter change and state inspection. I'm a senior so did not want to wait indoors and it was raining. I questioned the service advisor (nice guy) Oil/filter change and state inspection. I'm a senior so did not want to wait indoors and it was raining. I questioned the service advisor (nice guy) if it would be completed within 1.5hrs and no later or would go home, he checked and assured it would. Finally, 2:15hrs later was handed an outrageous bill for an oil/filter change of $150.00 plus $37.00 for the inspection. CAR WAS NOT DISINFECTED so asked and was handed some paper towels and a squirt bottle of disinfectant. WORST SERVICE EXPERIENCE EVER!! I will never service there again. This is my 5th Volvo. More

Everyone was very nice great customer service One of best place in newyork, i had a two recall They fix it for me thank you Ashley! place in newyork, i had a two recall They fix it for me thank you Ashley! More

Overall service was ok however I was not notified that my vehicle would be kept overnight until I followed up late in the day. I was not able to make alternate plans. Additionally, although most of the serv vehicle would be kept overnight until I followed up late in the day. I was not able to make alternate plans. Additionally, although most of the service requests I made were addressed, not all of the issues were fixed. More

I booked my appointment 2 months earlier because of the Covid 19 situation and I wanted to be admitted 1st for service. Everything went well and right on time. My vehicle was serviced for the annual DMV Sa Covid 19 situation and I wanted to be admitted 1st for service. Everything went well and right on time. My vehicle was serviced for the annual DMV Safety inspection, a recall for windshield wiper mounting nut and check the rear trunk self opening door.I came in at 7:30 and was out about 9:10 AM. More

Second time doing service work since getting this car and this time it exceeded every expectation. Fast, friendly without any feeling of being upsold or BS'd. Very professional experience that lives up to t this time it exceeded every expectation. Fast, friendly without any feeling of being upsold or BS'd. Very professional experience that lives up to the Volvo brand of quality and thoughtfulness More

I was scheduled for 7AM. The place opened at 730, took my car at 7:45. Then waited 3.5 hours. Same as last time, seems long for a simple service. car at 7:45. Then waited 3.5 hours. Same as last time, seems long for a simple service. More

Outstanding service! I left my car at this Service center on a Friday, and then over the weekend I had an emergency that required me to fly to California (my home state) on Monday. As the Service Center is c on a Friday, and then over the weekend I had an emergency that required me to fly to California (my home state) on Monday. As the Service Center is closed on the weekends (only during COVID? I can't remember if this used to be the case), I was unable to pick up my car when it was ready on Monday afternoon. The Service Center didn't miss a beat when I asked if I could keep it there until my return--the FOLLOWING Monday. They said of course, no problem. Everyone who works here is so kind! 10/10. More

From the time I inquired at the mechanic shop, until I took my car in for repair (it's an older car). Great experience! Great service! Great price! took my car in for repair (it's an older car). Great experience! Great service! Great price! More

Zachary from the service department was very helpful. Although the service department could not find the issue, Zachary was great in explaining why it might have happened Although the service department could not find the issue, Zachary was great in explaining why it might have happened More