Volvo Cars of Queens - Service Center

It took forever to fix my car. I always have to call and ask about the status. It's very difficult to find the services advisor. In the end, the repair costs is very expensive and double the estimated amo ask about the status. It's very difficult to find the services advisor. In the end, the repair costs is very expensive and double the estimated amount! It wastes my time and money in this place!! More

Very satisfied with the staff attending to my needs. Did everything I came in for . They provided me with shuttle service, one person at a time to and fro to my house .John the service manager was very cour everything I came in for . They provided me with shuttle service, one person at a time to and fro to my house .John the service manager was very courteous. The staff at the the customer desk were courteous. I would suggest this center to all . More

brought car in at 9:30 on Friday, I was told I would get a call when they checked car and give me a price. At 2:30 I went back and did they did not look at car. I was told have to come back on Monday. When a call when they checked car and give me a price. At 2:30 I went back and did they did not look at car. I was told have to come back on Monday. When I arrived on Monday the paper work was upstairs, I asked what the price would fix it, The person started tp calculate on his phone all that needed tp be fixed with reference to leak. I was told over $4,000 plus maybe another $2,500 after they look apart engine. Car is 12 years old. I paid apx $175 and bought it to a mechanic. They checked it out it needed repair of 4 pipes and cost was $600 More

I made an appointment for a Volvo recall. I arrived on time, but have to wait about 5 hours for the service to be done. The dealer does provide shuttle service option to drop me home, but I have to find m time, but have to wait about 5 hours for the service to be done. The dealer does provide shuttle service option to drop me home, but I have to find my own way to get back to dealership, which is about 40minutes drive from my home. So I ended up stuck in dealership for 5 hours in the waiting room packed with customers. I suggest scheduling less appointments if they do not have ability to serve the clients. More

Went there for my 2nd year maintenance. I assumed they did a good job since I can't really verify that. However, waited forever for my shuttle, didn't get the free car wash, my census system didn't get up did a good job since I can't really verify that. However, waited forever for my shuttle, didn't get the free car wash, my census system didn't get updated to latest. More

Had concerns regarding the Pandemic. However, the precautions taken were quite satisfactory, and I had peace of mind. The work was done in a timely manner. precautions taken were quite satisfactory, and I had peace of mind. The work was done in a timely manner. More

I brought my Volvo in for service early 7:45am and did not get a call to inform me if my car was done until I called at 4:30pm. I had to call back again at 5:00pm only to be told my car was not ready. not get a call to inform me if my car was done until I called at 4:30pm. I had to call back again at 5:00pm only to be told my car was not ready. More

Excelente service, everybody was very helpful. I’m very satisfied with Volvo, I will continue doing business with Volvo and I will recommend to friends an family satisfied with Volvo, I will continue doing business with Volvo and I will recommend to friends an family More

Service is terrible. Treated poorly. Wasted my time. Have to go back again to get new key programmed. Will not be using this dealer again Have to go back again to get new key programmed. Will not be using this dealer again More