Volvo Cars of Queens - Service Center

Great service. Extremely professional and accommodating. No issues, they always take the time to treat you right. m chanics do good work and give a good explanation of service No issues, they always take the time to treat you right. m chanics do good work and give a good explanation of service More

My experience is bad . I was informed to not solve my My experience is bad . I was informed to not solve my problems after 3 hours waiting. My pocket key doesn’t work , and bring to front desk to writ My experience is bad . I was informed to not solve my problems after 3 hours waiting. My pocket key doesn’t work , and bring to front desk to write down problems, after 3 hours they told me need another key , but no one tell me when I in the store, only know it after 3 hours. I have to re making an appointment to back again More

I asked them to perform a NYS Inspection TWICE - online when scheduling service appointment and in person when dropping off the car. They failed to do so and now I have to go back. Bring your car somewhe when scheduling service appointment and in person when dropping off the car. They failed to do so and now I have to go back. Bring your car somewhere else for service More

No complaints. The guy who pulled the car up for me to get in was nasty. Otherwise the rep was great, the people working the desk great and the people in the payment area great. get in was nasty. Otherwise the rep was great, the people working the desk great and the people in the payment area great. More

they have the best service center for Volvo and VW. Everyone is friendly and efficient staff. Even I didn't purchase the current Volvo from them, but they still treat me no different than other custome Everyone is friendly and efficient staff. Even I didn't purchase the current Volvo from them, but they still treat me no different than other customer. More

Mustafa and all the other staff members were so friendly and helpful when I had to bring my vehicle in for a repair and needed a loaner vehicle. They made the entire process seamless. Thanks so much! and helpful when I had to bring my vehicle in for a repair and needed a loaner vehicle. They made the entire process seamless. Thanks so much! More

It was a nice place and most of the staff was very professional and kind by my "advisor" John was not. He gave me an inaccurate estimate of how long it would take to complete the service, which made m professional and kind by my "advisor" John was not. He gave me an inaccurate estimate of how long it would take to complete the service, which made me late for work. He then got frustrated and snapped at me when I asked him to expedite the process. In addition to the service taking longer than expected, once the service was done, the advisor did not prioritize getting my paperwork done. My car was sitting in the lot for an additional 25 minutes before he got around to it. During this time, he helped many other customers who came after me and who were not in a rush. He also went to a food truck and got coffee and a bagel. It was at this point, that I politely asked if he could process my paperwork. He raised his voice at me very unprofessionally. I'll reiterate that the receptionists, cashier and everyone else was very polite. More

Terrible Service. Car still under warranty for another year. Had the same issue 2 months ago and they fixed it and wasn't charged as it is under warranty. However, came in this time, they performed the re year. Had the same issue 2 months ago and they fixed it and wasn't charged as it is under warranty. However, came in this time, they performed the repair, THEN came to me with a bill (without asking me if I accept) and then told me sorry if you don't want it we'll just unrepair it. Will never come here again, and will never get another Volvo again after this kind of service. Have a $57,000 car, and expect better service than this. More