Volvo Cars of Queens

Best Customer Service I've experienced in a very long time The entire team was knowledgeable and dedicated to helping the customers - every customer! They make you comfortable while they do a thorough check o The entire team was knowledgeable and dedicated to helping the customers - every customer! They make you comfortable while they do a thorough check of your vehicle, then give you the diagnosis and options. Honest and customer centered. More

EXECELLENT SERVICE I would recommend this dealership to everyone I know, the vehicles were reasonably priced and the sales people were very courteous and professional at I would recommend this dealership to everyone I know, the vehicles were reasonably priced and the sales people were very courteous and professional at all times. I would just recommend that they be a little more cognizant of people who come into the dealership with ill intentions that could hurt their business. Overall the transaction was very smooth and I would recommend Volvo Cars of Queens to everyone. More

Surprisingly Unresponsive I purchased a certified pre-owned volvo in early May, my first time purchasing a volvo. They assured me that it had received a 100% score on its cert I purchased a certified pre-owned volvo in early May, my first time purchasing a volvo. They assured me that it had received a 100% score on its certified inspection. The day I picked it up, the car chargers did not work and the next day, one of the bumper sensors started going off continuously. I scheduled a service appointment. The location waiting room is nice and they put out breakfast pastries, coffee and water while you wait, which is a nice touch. However, I had asked for the shuttle van to take me to an off-site location. It never came. 4 hours later they told me that they fixed the car charger but could not fix the bumper sensor until they spoke with headquarters in Europe and they had not been able to reach them. I wasted half of my day and left with the problem unresolved. They could not tell me when to expect an answer and I never received a call from them with an update. Over the next 2 weeks, I left three messages asking for an update without getting a call back. I finally only got an answer about the next step after waiting on hold and insisting that I speak to someone. I am now scheduled to drop the car off to leave with them for several days so they can work with headquarters to identify the problem. Really disappointed in my first Volvo experience. More

Great experience, Great deal! Volvo Queens is a welcoming dealership with a friendly and knowledgeable team. We enjoyed our experience and were very happy they were able to meet Volvo Queens is a welcoming dealership with a friendly and knowledgeable team. We enjoyed our experience and were very happy they were able to meet our desired pricing. Highly recommend ! More

Pleasant and Professional All the employees we met were extremely helpful and friendly. Would recommend dealership and salesman to friends and family. The receptionist alerted All the employees we met were extremely helpful and friendly. Would recommend dealership and salesman to friends and family. The receptionist alerted us to the fact that our car (which was on the street) needed to be moved so we didn’t get a ticket, most helpful. More

Friendly Staff and Delightful experience My family and I decided to get a volvo for its top tier safety feature. After a chain-reaction accident, our old volkswagen was deemed at a total loss My family and I decided to get a volvo for its top tier safety feature. After a chain-reaction accident, our old volkswagen was deemed at a total loss, we need to find a car that is immediate and reliable. So we decided to get an XC90, staffs at volvo queens were caring and helpful in the whole process. We got a competitive price and a problem-free transaction. Moreover, the sales associate, Mr Qu, also born in China bonded with my family through friendly conversation. It made us feel comfortable and cared. All in all, it was a wonderful experience! More

Excellent Customer Service Tammy and the service team went “Above and Beyond” to deliver excellent service... Very friendly staff too! My new XC60-T6 tire was ruined by a nail Tammy and the service team went “Above and Beyond” to deliver excellent service... Very friendly staff too! My new XC60-T6 tire was ruined by a nail and your service dept had one scheduled for delivery on Monday June 18,2018. (I had a family emergency and couldn’t get to Queens Volvo until June 20.) I called the service department and offered to pay for the tire ahead of time. To my surprise, I was informed that the tire would be held for me; no payment was necessary! More

Excellent service at Volvo Very helpful and friendly staff. Accomadating with expert detail to servicing my vehicle. Very pleased with service center and look forward to conti Very helpful and friendly staff. Accomadating with expert detail to servicing my vehicle. Very pleased with service center and look forward to continuing to service my Volvo at Volvo Cars of Queens. More

Great Experience at Volvo of Queens Dan worked very hard with us to get us the car we wanted at the price we were looking for. A great deal! He was a pleasure to work with. Dan was Dan worked very hard with us to get us the car we wanted at the price we were looking for. A great deal! He was a pleasure to work with. Dan was extremely knowledgable about the car and his passion for it was contagious. We enter the showroom with our minds on the fence between the Volvo XC 40 and the BMW x1 and after half an hour with Dan inside the XC 40, it wasn't even close. Beautiful showroom and a great set-up for families with small children. Couldn't recommend more. More

Best Car Buying Experience From their receptionists, sales team, Finance team and management team, everyone was friendly, accommodating, knowledgeable and detail oriented...Spec From their receptionists, sales team, Finance team and management team, everyone was friendly, accommodating, knowledgeable and detail oriented...Special thanks to Dan, John and Ron More