Volvo Cars of Queens

Restored Faith After experiencing a not so great service a few months ago, I was hesitant to return. However, after checking in my XC90 T8 with Tami, our service adv After experiencing a not so great service a few months ago, I was hesitant to return. However, after checking in my XC90 T8 with Tami, our service advisor, the past negative experience began to fade. Tami discussed the items that will be addressed with this visit and a timeframe of how long it would take. I asked Tami to look at the passenger side vent louvers, which wasn’t working and to provide me with an estimate. In addition, I wasn’t able to adjust the HUD. While my car was being serviced, Tami kept me informed of the status. As a matter of fact, she kept all her customers updated. I was genuinely surprised at the level of customer service. When it was ready to pick up my car, my car was beautifully washed as usual. I inquired about the vent and was informed it was covered under warranty and replaced. Tami also had the technician come to the car just to show where the adjustment for the HUD was. IMPRESSIVE SERVICE! I live in Brooklyn but will definitely continue to come here to service my Volvo. Apologies for being so long winded but great service should be highlighted. More

Amazing Tami was a pleasure and provided exceptional service. My experience with Volvo has been considerably better than other cars I’ve owned in the past. Tami was a pleasure and provided exceptional service. My experience with Volvo has been considerably better than other cars I’ve owned in the past. More

This place is a straight rip-off. Especially if you are payi ng from your pockets. From other reviews the picture appears clear - they prey on everyone who allows it – inexperienced naïve, polite people, young ng from your pockets. From other reviews the picture appears clear - they prey on everyone who allows it – inexperienced naïve, polite people, young moms and busy men, elderly. They hold you waiting for as long as they see you cannot take it anymore, so you would give up anything to just leave the vampirical place. They will shamelessly drain us much from you as you would agree. To replace a battery and change oil took them 5 hours. For a new battery you would pay for the old one as much as the new doubling the total charge. Be prepared to pay $500 for a new battery and oil change when the new battery is $167 and the oil change is about $100. They refuse honoring any of their advertised offers or promotions. They explain nicely, and provide reasoning, but it appeared to be a lie, no technical specifications on the parts provided. They also trick you saying they are washing the car, in fact they just sprinkle water on the surface, that’s all. Their follow-up was clearly to get you back and spend more money and time there. To straighten this situation up they would have to compensate for the lost time, overcharge, and dishonesty. Send back the check for a reasonable overcharge. My wasted time costed already the total amount paid. Not to mention a loss not making to the paid event that night. The copy of this review might be posted on some customer review portals, including the BBB. More

OUTSTANDING CUSTOMER SERVIE After an unfortunate collision - I brought my Volvo in to be repaired. Thanks to the excellent customer service of Tamara Fiorello, my car was compl After an unfortunate collision - I brought my Volvo in to be repaired. Thanks to the excellent customer service of Tamara Fiorello, my car was completely repaired quickly and efficiently. They entire crew is professional, courteous and a pleasure to do business with. More

very plesant. My problem was fixed,car runs much better My service coordinator Tammy always keeps me informed and is a pleasure to deal with .After we talked about the gas smell , the gas problem was looked My service coordinator Tammy always keeps me informed and is a pleasure to deal with .After we talked about the gas smell , the gas problem was looked at in a timely matter and resolved More

Very satisfied Knowledgeable, thorough, professional staff at Volvo of Queens. Couldn’t have asked for a better experience. I would highly recommend them to anyone l Knowledgeable, thorough, professional staff at Volvo of Queens. Couldn’t have asked for a better experience. I would highly recommend them to anyone looking to purchase a Volvo. More

Leased a 2019 XC60 T6 Momentum Just go to Dishen Li and he will take care of you. He was patient with me during the negotiation. Some other dealership might make you feel like take Just go to Dishen Li and he will take care of you. He was patient with me during the negotiation. Some other dealership might make you feel like take it or leave it. He made sure that every wishes of mine have been met within reasonable price range. Great to worked with him. More

Exceptional, personal service The online sales manager (via chat response, after hours, don't remember name) was the fastest to help me of several local Volvo dealers, and booked a The online sales manager (via chat response, after hours, don't remember name) was the fastest to help me of several local Volvo dealers, and booked an appointment with a sales rep, with my requested model ready for test drive. My sales representative Branden went above and beyond, and was patient answering all my questions. He answered my emails even when not at the dealership, during "off" hours. He took the car to find a car with the features I wanted, and we arranged great pricing. My demonstration was unhurried, and Branden said I can contact any time with questions. I always felt like a VIP, not a customer. More

No pressure ,On Nov 30, I had purchased a car from Raymond he was very courtesy and kind and I truly felt he had my best intention ,On Nov 30, I had purchased a car from Raymond he was very courtesy and kind and I truly felt he had my best intention More