Volvo Cars of Queens

Simple and helpful The staff was super helpful, patient and didn't push as many dealerships do, making the process calm and relaxed. I walked in with no real intention o The staff was super helpful, patient and didn't push as many dealerships do, making the process calm and relaxed. I walked in with no real intention of buying, but Branden did such a thorough job of taking us through the cars available that once I found one that checked all of our boxes, I was sold. More

Water leak fixed Tammy was a great liaison. My problem seems to be fixed. My Volvo V70 had a water leak whenever it rained. At, first after hours of labor, the mechani Tammy was a great liaison. My problem seems to be fixed. My Volvo V70 had a water leak whenever it rained. At, first after hours of labor, the mechanics tried to tell me there was no leak, which was impossible. I was definitely stressed out, and at the moment I felt that they were incompetent. However, I insisted that they try to locate the problem. Upon further diagnostics they changed the cowel, heater box and some other pieces as well. When they took the cowel out they broke my windshield which they replaced on the house which I appreciated. As a courtesy they also changed my cabin air filter and topped off my fluids. The car was also nicely washed when I picked it up. After about a month of service and waiting on parts I finally got my car. The service coordinator Tammy was a great liaison and gave me a 10 percent veteran/ first responder discount. I just wish they knocked some hours of labor off, where they couldn’t locate what the problem was. In the end I’m satisfied and I hope my 2004 Volvo V70 lasts another 130,000 miles. More

Volvo C30 This was my first visit to Queens Volvo and it was awesome! From the extraordinary service advisor Tami, the mechanic I’d follow anywhere-Bobby, and t This was my first visit to Queens Volvo and it was awesome! From the extraordinary service advisor Tami, the mechanic I’d follow anywhere-Bobby, and the great guy who washed my car-I couldn’t have asked for a better experience. More

Tami rocks! As long as Tami is there, your experience with this Service Center will go smoothly because she keeps you updated with the status of your car, is supe As long as Tami is there, your experience with this Service Center will go smoothly because she keeps you updated with the status of your car, is super friendly and takes great notes so that the mechanics know exactly what your concerns are. More

Failed to repair brakes and provided wrong accessories I went in for 3 tasks, they have miserably failed in 2. - Pretty new car < 10K miles, breaks where noisy and shaky at high speed. DID NOT REPAIR - I went in for 3 tasks, they have miserably failed in 2. - Pretty new car < 10K miles, breaks where noisy and shaky at high speed. DID NOT REPAIR - Bought a ski rack, provided me only with the load bars, but not the ski rack in a box. Came home to install and discovered it. (Also ended up finding the original volvo parts cheaper on the web). I will need to lose work to visit the service department again. More

Great experience Our sales rep was Dishen Li and he was very courteous and knowledgeable! Super friendly! He was a pleasure to work with! he walked through every step Our sales rep was Dishen Li and he was very courteous and knowledgeable! Super friendly! He was a pleasure to work with! he walked through every step and made sure we were completely satisfied at every turn! More

great dealership Raymond our dealer was very patient and never pressured us into making a decision. He was very courtesious and kept in communication with us thru the Raymond our dealer was very patient and never pressured us into making a decision. He was very courtesious and kept in communication with us thru the whole process. Would highly recommend this dealership. I have had many Volvos and this is the best. More

leased an XC90 Inscription T6 Small but attentive. This is a small dealership that does not look like much from the outside (construction underway, etc...) The inside is elegant an Small but attentive. This is a small dealership that does not look like much from the outside (construction underway, etc...) The inside is elegant and clean with minimal design to match the brand. I dealt with Branden Shulman and I can say the experience was excellent. From speaking to him on the phone to actually buying a car. He is well spoken and presents the product well. I strongly recommend to see him if you are considering a Volvo car. Thanks More

Never delivered car as promised I went in to test drive the car I wanted on Oct 27th 2018. I worked with Raymond, who was very nice and positive and I felt secure in working with hi I went in to test drive the car I wanted on Oct 27th 2018. I worked with Raymond, who was very nice and positive and I felt secure in working with him at this dealership. I left a $1000. deposit and asked Raymond to give me a few days to think about it. . I wanted a xc40 r design. No bells & whistles but a sunroof would be nice. After thinking about it I decided to go ahead and have Raymond order my car because they didnt have it in stock. They had similar vehicles but too many bells & whistles and thats not what i was looking for. Raymond assured me on Nov 3, 2018 that he would place my order and I would have my car end of January/early February. I called a few times to see if my car was delivered and ready but it was not. On Jan 16th I called and Raymond wasnt in but the person I spoke with (cant remember name) said my car won't be there before March. On Saturday I called back & spoke to Raymond who then conferred with his manager and now they're trying to upsell me to a car I don't want. Our deal was made and now they can't meet their end and are trying to upsell me. I'm very dissappointed in this deal gone wrong. At this point the charm has worn off and I've requested a refund. Lets see what kind of nightmare getting my refund turns into. Madelyn More