Volvo Cars of Queens

Amazing customer service! Unlike any other dealerships that I have been to! The staff here actually cares about customer service and doesn’t play any of the annoying “car deale Unlike any other dealerships that I have been to! The staff here actually cares about customer service and doesn’t play any of the annoying “car dealer games.” Matthew and Michael helped me pick the right car for me and they took the time to explain all the features and answer all the questions I had without trying to hype me up about them. Even a minor issue that I had with the car after I took it home (the mirrors not folding when I locked the car) Michael did a follow up call and walked me through resetting them and everything is up and running now. I couldn’t be happier with my experience at Volvo and with my new car too (I changed my mind from leasing a Mercedes) I will be coming back and I will recommend this dealership to my friends as well. More

Excellent experience Back in May I leased a 2019 Volvo xc40 after a long 6 months of searching for a new car . The first time I came into Volvo cars of queens I meet with Back in May I leased a 2019 Volvo xc40 after a long 6 months of searching for a new car . The first time I came into Volvo cars of queens I meet with Peter Fearon best dealer I have ever worked with . Listened to what I wanted , very patience , helpful , not pushy , honest and friendly guy. Would definitely recommend Volvo cars of queens to anyone looking to buy or lease, you will not be disappointed . I also work with Mathew Villacis from the financial department, again another smooth process , he was very patience with me , informative , great experience overall. More

excellent customer service Went in for a nail in my passenger back tire , experience was quick and easy . Very friendly and helpful , did not have to wait to long . Place had a Went in for a nail in my passenger back tire , experience was quick and easy . Very friendly and helpful , did not have to wait to long . Place had a nice lounge area with comfortable seating which included a TV and lots of magazines . Very clean and quite . More

Don't waste your TIME!!!! I called for an appointment to get a check engine light service as the light was on in my car. I was told they do not do this on Saturdays, which is I called for an appointment to get a check engine light service as the light was on in my car. I was told they do not do this on Saturdays, which is ridiculous for working people. And, would have to wait about 1-2 weeks for an appointment. My tire had a "bubble" in it and when I told them I had a tire warranty, I was told they had to check. When I didn't get a response from anyone, I called my salesperson in Bayside and had them send the warranty. I had to do their job! After much complaining on my part, they finally told me they would take care of my car. No, I would not recommend your service center, as your service is terrible. I used to have a Lexus, now they KNOW how to treat their customers and their service is GREAT and yes, they do engine light checks on Saturdays. Take a lesson from Lexus................. More

Excellent Customer Service Representative Tami Ms. Tami is friendly, knowledgeable, concerned, and timely informed us the progress, although it was not finished after 4 hours in the waiting room. W Ms. Tami is friendly, knowledgeable, concerned, and timely informed us the progress, although it was not finished after 4 hours in the waiting room. We were told it was because the software updating gave the technicians a hard time. The intended NYS inspection was not completed yet, we have to go to Watermill Rd service a second time on June 26 at 8:30am. More

Great Experience Overall great experience. Called me through whole process to keep me updated. Very helpful and friendly. Would reccomend. They even wash your car befo Overall great experience. Called me through whole process to keep me updated. Very helpful and friendly. Would reccomend. They even wash your car before they return it! More

Excellent service experience! Volvo service department (especially Tami) met all expectations, from e mail reminders, to check-in, to Instructions regarding loaner. I was cal Volvo service department (especially Tami) met all expectations, from e mail reminders, to check-in, to Instructions regarding loaner. I was called before any additional charges were incurred. Could not be more satisfied. More

An unexpected pleasure I had previously leased 2 cars from Karp Volvo in Rockville center. I found that dealership impossible to visit without an appointment. I made an app I had previously leased 2 cars from Karp Volvo in Rockville center. I found that dealership impossible to visit without an appointment. I made an appointment with the same salesman that helped me twice before, he then cancelled it. My wife suggested I try Volvo of Queens. I called and went over that evening. I met with Peter Fearon. He made us feel comfortable and gave us a test drive of the restyled SC60. We made a deal 2 days later at a good price. Peter located my car at another dealer and I had my car in 5 days. More

Amazing service and experience Tami Fiorello and her team were amazing, over delivered on everything - I previously went to Manhattan Volvo, but the increasing lack of customer serv Tami Fiorello and her team were amazing, over delivered on everything - I previously went to Manhattan Volvo, but the increasing lack of customer service and attention to detail forced me to look for other options - I dropped my XC90 off for the 30k service at 9am and it was ready to be picked up at 12:30pm, ahead of schedule - they are now by far my go to for service, I highly recommend! Michael Czirjak More