Volvo Cars of Queens

Outstanding service Very nice and polite people outstanding service very attentive keep you updated on the service that your car is having done would recomend every time Very nice and polite people outstanding service very attentive keep you updated on the service that your car is having done would recomend every time thanks for your service More

My Volvo They did the job I needed, all staffers was friendly and care what they did ! The waiting area was quiet and clean ! What else you want to ask for ! They did the job I needed, all staffers was friendly and care what they did ! The waiting area was quiet and clean ! What else you want to ask for ! More

Not as expected Went in for heated mirror not able to heat up. Got it back problem fixed but noticed scratches on the mirror housing, Noticed also wood panel got chip Went in for heated mirror not able to heat up. Got it back problem fixed but noticed scratches on the mirror housing, Noticed also wood panel got chipped from last visit but did not mention to the dealer figuring may be only once in the blue moon that things like this happened. But twice in a row, really not acceptable. More

Great service Great customer service. Service took a little more than i expected but was treated well. Everything was dine on my vehicle. No complaints at all. Great customer service. Service took a little more than i expected but was treated well. Everything was dine on my vehicle. No complaints at all. More

Excellent service I used to work with Tammi who was very kind and always took care of my concern. Now Zach came on board and he was as good as Tammi. Zach took care of I used to work with Tammi who was very kind and always took care of my concern. Now Zach came on board and he was as good as Tammi. Zach took care of the service on my XC90 and even the NYS inspection fee for me. Zach explained everything in detail. I came out of the service dept. of Volvo Cars of Queens feeling very comfortable. Would definite recommend this place and Zach. More

Awesome Experience My sales person was Dishen Li. He was very attentive and professional. He answered all of my questions very clearly. He made sure that this car was ex My sales person was Dishen Li. He was very attentive and professional. He answered all of my questions very clearly. He made sure that this car was exactly what I need. I would do business with him again. More

Great customer service Took a while and not much in snacks but employees are nice. They answered my questions. Wish there was more to do while wait. Not even new cars to loo Took a while and not much in snacks but employees are nice. They answered my questions. Wish there was more to do while wait. Not even new cars to look at More

Check Engine Light I wouldn’t recommend the service center to anyone. There is no reason why it took an entire summer and three loaner cars to resolve a check engine lig I wouldn’t recommend the service center to anyone. There is no reason why it took an entire summer and three loaner cars to resolve a check engine light. The car going back and forth into the service center and the situation being unresolved for such a long length of time. The level of customer service could definitely be worked on. There should be a certain level of humility when the service center is making the mistake. There is a disconnect and a disregard that having to bring a car back and forth to a shop is complete disruption to everyday life functioning. My impression that there was poor acceptance of the inconvenience that poor service placed on me the customer. There’s no plausible excuse that this situation had to make it up to Corporate level in order for it to be resolved. More

Experience I had very easy and pleasurable buying experience. Mr.Dishen was very professional, friendly, informative, honest with all aspects of buying a vehicle I had very easy and pleasurable buying experience. Mr.Dishen was very professional, friendly, informative, honest with all aspects of buying a vehicle and felt very comfortable and appreciated. Absolutely recommend him to anyone! More

Something new was damaged everytime i picked up my car Everytime i picked up my car something wasnt working. It was very frustrating bc I had to keep going back with my toddler. It took 2 months fully to g Everytime i picked up my car something wasnt working. It was very frustrating bc I had to keep going back with my toddler. It took 2 months fully to get my car fully going. Initially went to get my sun roof fixed. Then they messed up my steering wheel module. Then i had to leave my car there again. Then 1 week late finally realized they hit my car and messed up my bumper. Then had to wait and drop my car off again. Then wait a week and pick up my car again to only realize my cameras for 360 view was not working. I had to cancel my plans after picki g up my car while my toddler cried. Had to rush back to the dealer after leaving for them to fix it. They need to check everything in the car before giving it to the customers. This is very dangerous! I cannot drive without my camera. More