Volvo Cars of Marietta - Service Center

I just did. No this is annoying. Go back to the only rated by number survey No this is annoying. Go back to the only rated by number survey More

They were efficient, pleasant to work with and eager to help. I am a returning customer of many years. help. I am a returning customer of many years. More

Service was prompt. Waiting area was clean and pretty good. The service done to the car was good Waiting area was clean and pretty good. The service done to the car was good More

I am a 2 time Volvo owner and have high expectations with the service I get. The Marietta Ga Dealership is making great changes in the quality of service. Since the New Manger Kevin Greening took charge the the service I get. The Marietta Ga Dealership is making great changes in the quality of service. Since the New Manger Kevin Greening took charge the process has improved greatly. Todd Mille is always through prompt when communicating. Keep up the good work. Volvo owners expect the best. More

Giving this dealership one star is being generous. I had the most horrible and despicable experience with Jason Simmons and the entire service staff that was on duty December 21st and 22nd. I had scheduled the most horrible and despicable experience with Jason Simmons and the entire service staff that was on duty December 21st and 22nd. I had scheduled Volvo Valet to pick-up my vehicle at 2:30pm on the 21st and received numerous reminders from the service department. When they didn't show up as scheduled, I contacted the dealership and was transferred to the service department where my call went to voice-mail. After leaving four voice-mails with no response, I decided to drive 45 minutes to the dealership since I had made arrangements for this appointment three months in advance and cleared my hectic schedule. As soon as I got to the service department, I politely explained the situation to the young lady who had greeted me. Mr. Simmons immediately took over and not a single employee offered any empathy whatsoever about my ordeal and inconvenience. Instead, Mr. Simmons said there was a glitch in the Volvo Valet system and had the arrogant service advisor seated next to him schedule my loaner vehicle which should have already been done and dropped off at my residence. This incompetent moron said that I don't need a loaner and told me to wait and inconvenience me even further. Mr. Simmons told him to just get me into a loaner vehicle. After taking over 35 minutes to do something that should have only taken a few minutes, this rude man had the gawl to put me in a loaner vehicle that reeked like Marijuana. When I had complained, he actual said he was well aware of this and charged the previous customer $250 on two separate occasions and then had the audacity to complain how a "$60,000" vehicle is ruined and that he had to explain the situation to the customer's mother about his annoyance. I was beyond disgusted by his behavior and just wanted to get on with my already inconvenienced day. The second loaner was an absolutely disgusting mess (sunflower seeds all over the place, filthy, masks under the seats, ketchup packages throughout the vehicle, sales receipts, wires hanging out, and dirt everywhere). Since this vehicle didn't have a foul odor like the last one, I just left without saying anything. I just couldn't take how disgustingly filthy this vehicle was and stopped at the store and purchased cleaning supplies and cleaned the loaner vehicle myself. After returning the loaner vehicle on the 22nd, the service department had the audacity to charge me $12 for fuel and $73 to rotate and balance my tires for a complimentary appointment. This was the most horrible and deplorable experience that I have ever had in 25 years at a company that prides themselves on offering a "Luxury-to-Perfection" brand. Everyone in the service department especially the highly unprofessional man that reserved my loaner vehicle need to either be fired or attend a course on customer service. I would not recommend this dealership to anyone especially when you pay an astronomical amount of money for a vehicle and expect at least some respect and customer service. I will be filing a complaint with the Better Business Bureau among multiple other platforms. This dealership is simply pathetic and doesn't deserve the time of day and does not treat their customer's who pay their wages with an ounce of respect. Please do yourselves a favor and go elsewhere. More

The salesman was very honest and provided excellent advice. The service department provided quality care for our vehicle. JimEllis dealership is not your typical dealership. We had nothing but posit advice. The service department provided quality care for our vehicle. JimEllis dealership is not your typical dealership. We had nothing but positive experience with them. I would recommend them to family and friends. More

I appreciate to Oro (Service department), Maged (Sales) for all support. I was really satisfied with their work. To be honest, i was not happy because i got a phone call from them a day before of my appoin for all support. I was really satisfied with their work. To be honest, i was not happy because i got a phone call from them a day before of my appointment and found that my loan-a-car was not available ( I made this appointment , including loan-a-car, three week ago). But Oro tried to get me a loan-a-car and he did it!!! More

The service advisers are professional.Jason was The service advisers are professional. Jason was knowledgeable,, friendly and helpful. I was very pleased with this skills and cooperative. I would The service advisers are professional. Jason was knowledgeable,, friendly and helpful. I was very pleased with this skills and cooperative. I would recommend the service department of Volvo Cars of Marietta More