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Volvo Cars of Marietta

Marietta, GA

4.8
1,362 Reviews
Volvo Cars of Marietta is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2012, the dealership has offered a wide selection of safety-focused vehicles for sale.
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1195 Cobb Pkwy S

Marietta, GA

30060

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Showing 1,362 reviews

July 06, 2021

I had a check engine light come on but needed to wait two and a half weeks for a service appointment. I left three voicemails for a call-back to understand the problem but none were returned. The service tec More

by DJBROWN1
Recommend Dealer
No
Employees Worked With
Kevin Greening
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Frothingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Volvo Cars of Marietta responded

Hello DJBROWN1, Thank you for your feedback. I am sorry for the delay with scheduling and poor communication. We are working diligently to restore our scheduling to the timeline our customers are accustomed to. I am available to discuss your concerns and assist with any information you may still need. Please contact me at 770-792-4579 or kmccall@jimellis.com. Sincerely, Kyle McCall, Service Manager

July 01, 2021

Service took 5 hours….estimated to be 2 hours. AC not repaired….said couldn’t identify a problem. When scheduling I was disconnected 3 times so gave up a went online….took 3 weeks to get an appointment. More

by leisab521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Colton Anderson
Jul 19, 2021 -

Volvo Cars of Marietta responded

Hello leisab521, Thank you for your feedback. I am sorry for the complications with scheduling and communication. We are working diligently to restore our scheduling to the timeline you have been accustomed to over all the years. I would like the opportunity to discuss your air conditioning concern. Please contact me at 770-792-4579 or kmccall@jimellis.com. Sincerely, Kyle McCall, Service Manager

June 30, 2021

A seamless experience from the beginning to the end. Maged was outstanding and very easy to speak with. I will definitely return when my lease is up! More

by omarabreu1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maged, Matt Blundell, Shawn Gamby
Jul 01, 2021 -

Volvo Cars of Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Thanks again for your business! Take care!

June 30, 2021

Billy and Shawn were fantastic! As was David who helped us when we came in to finalize purchase. More

by XC90buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Valdes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Gamby, Billy Samounty
Jul 01, 2021 -

Volvo Cars of Marietta responded

Hello, we're happy you found our staff to be so supportive during your experience here at Volvo Cars of Marietta. We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2021

Kevin Greening is my technical adviser I am very pleased Kevin Greening is my technical adviser I am very pleased with all work the shop work that was done More

by RREHANABALLARD1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Greening
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Frothingham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Volvo Cars of Marietta responded

Hello, thank you for your kind review; we are happy to pass along your comments to Kevin here at Volvo Cars of Marietta! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 30, 2021

Geovanni worked really hard to find me the car I wanted! He was very friendly, helpful and professional. More

by ericaetheridge
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geovanni Holmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Gamby
Jul 05, 2021 -

Volvo Cars of Marietta responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Please let us know if there is ever anything else we can do for you! Safe travels!

June 30, 2021

Great service and quality of work. The team is really friendly and cooperative More

by DB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2021 -

Volvo Cars of Marietta responded

Hi, thank you for writing this fantastic review and giving our dealership such a high star rating! At Volvo Cars of Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

June 30, 2021

Alexis made the buying process enjoyable. Not only did she educate me on the car I was driving, but she was low pressure and transparent with me. I would definitely consider her if you are interested in b More

by Caroline Pitts
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shawn Gamby, Alexis Kunz, Amanda Cantrell
Jul 05, 2021 -

Volvo Cars of Marietta responded

Hi Caroline, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thanks again for your business! Take care!

June 28, 2021

Excellent dealership and service dept!!! Personell of each area very proficient!! More

by BOWDENDAVID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Volvo Cars of Marietta responded

Hi, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

June 28, 2021

Todd and the team do a good job of communicating with the client. More

by frobertson3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Mille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2021 -

Volvo Cars of Marietta responded

Hi, your comments keep us motivated and working hard for all our guests! At Volvo Cars of Marietta, we value our customers and we look forward to seeing you on your next visit. Take care!

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