Volvo Cars of Marietta

This is the best dealership I have had any interaction with, regardless of brand. The quality of service from Billy Surmounty was exemplary. Rather than give me some standard narrative, he listened and fo with, regardless of brand. The quality of service from Billy Surmounty was exemplary. Rather than give me some standard narrative, he listened and focused his attention on what I indicated was important to me. He was attentive, regardless of whether I asked questions by email, SMS or phone and always greeted me with authentic enthusiasm. This is how it should be when you are making such a large purchase. it was clear from Billy's manager that personal integrity is of the utmost importance at this dealership - something that gives me piece of mind. Really could not have been easier! More

I rate the dealership through the treatment received by the Sales Consultant, Geovanni Holmes, who facilitated the processing of my lease return and the leasing of my new XC60. The experience was superior. the Sales Consultant, Geovanni Holmes, who facilitated the processing of my lease return and the leasing of my new XC60. The experience was superior. Even better than the car I leased. More

Great service! Fast and courteous. Worked with me to get lease terms I needed. Would recommend them. lease terms I needed. Would recommend them. More

Bought my car from another state and negotiated the entire deal on text. Billy was great to work with, much better than the other hand full of dealerships I tried to work with. If I need another volvo entire deal on text. Billy was great to work with, much better than the other hand full of dealerships I tried to work with. If I need another volvo in the future I will come back to this dealership. More

Giving this dealership one star is being generous. I had the most horrible and despicable experience with Jason Simmons and the entire service staff that was on duty December 21st and 22nd. I had scheduled the most horrible and despicable experience with Jason Simmons and the entire service staff that was on duty December 21st and 22nd. I had scheduled Volvo Valet to pick-up my vehicle at 2:30pm on the 21st and received numerous reminders from the service department. When they didn't show up as scheduled, I contacted the dealership and was transferred to the service department where my call went to voice-mail. After leaving four voice-mails with no response, I decided to drive 45 minutes to the dealership since I had made arrangements for this appointment three months in advance and cleared my hectic schedule. As soon as I got to the service department, I politely explained the situation to the young lady who had greeted me. Mr. Simmons immediately took over and not a single employee offered any empathy whatsoever about my ordeal and inconvenience. Instead, Mr. Simmons said there was a glitch in the Volvo Valet system and had the arrogant service advisor seated next to him schedule my loaner vehicle which should have already been done and dropped off at my residence. This incompetent moron said that I don't need a loaner and told me to wait and inconvenience me even further. Mr. Simmons told him to just get me into a loaner vehicle. After taking over 35 minutes to do something that should have only taken a few minutes, this rude man had the gawl to put me in a loaner vehicle that reeked like Marijuana. When I had complained, he actual said he was well aware of this and charged the previous customer $250 on two separate occasions and then had the audacity to complain how a "$60,000" vehicle is ruined and that he had to explain the situation to the customer's mother about his annoyance. I was beyond disgusted by his behavior and just wanted to get on with my already inconvenienced day. The second loaner was an absolutely disgusting mess (sunflower seeds all over the place, filthy, masks under the seats, ketchup packages throughout the vehicle, sales receipts, wires hanging out, and dirt everywhere). Since this vehicle didn't have a foul odor like the last one, I just left without saying anything. I just couldn't take how disgustingly filthy this vehicle was and stopped at the store and purchased cleaning supplies and cleaned the loaner vehicle myself. After returning the loaner vehicle on the 22nd, the service department had the audacity to charge me $12 for fuel and $73 to rotate and balance my tires for a complimentary appointment. This was the most horrible and deplorable experience that I have ever had in 25 years at a company that prides themselves on offering a "Luxury-to-Perfection" brand. Everyone in the service department especially the highly unprofessional man that reserved my loaner vehicle need to either be fired or attend a course on customer service. I would not recommend this dealership to anyone especially when you pay an astronomical amount of money for a vehicle and expect at least some respect and customer service. I will be filing a complaint with the Better Business Bureau among multiple other platforms. This dealership is simply pathetic and doesn't deserve the time of day and does not treat their customer's who pay their wages with an ounce of respect. Please do yourselves a favor and go elsewhere. More

What can I say. Billy went above and beyond to make this deal go smoothly. He drove my car to me when we exchanged for the custom order and took care of everything beforehand to make it a smooth transactio deal go smoothly. He drove my car to me when we exchanged for the custom order and took care of everything beforehand to make it a smooth transactions. Everyone in the facility was nice when I came in but Billy took it to the next level. You don’t be disappointed with his and their service More

Billy was awesome! He worked through the whole process and followed up with me as my deal was more complex. I would highly recommend working with Volvo of Marietta and Billy Samounty. and followed up with me as my deal was more complex. I would highly recommend working with Volvo of Marietta and Billy Samounty. More

Pleasant experience purchasing a used car. Sales and finance staff were nice, and car was super clean. finance staff were nice, and car was super clean. More

Dealer rep was good. He was responsive and was not a high pressure salesman. The account manager was completely different with a hard sell for the extended warrant. Didn't like that at all.. All in all the s pressure salesman. The account manager was completely different with a hard sell for the extended warrant. Didn't like that at all.. All in all the sales rep did make me feel comfortable and appreciated. More

Credit manager was excellent. Sales team left something to be desired. Would recommend the dealer. to be desired. Would recommend the dealer. More