Volvo Cars of Manhattan

From my Salesperson Andy to my maintenance technician Jahbari and the Service manager Genevieve, Volvo Manhattan has taken good care of me. Jahbari and the Service manager Genevieve, Volvo Manhattan has taken good care of me. More

I went in to service my car with Jahbari Williamson during a busy work day. I needed a few things done before I went on vacation and they were just so fast! I loved how I drove in and they system sc during a busy work day. I needed a few things done before I went on vacation and they were just so fast! I loved how I drove in and they system scanned the whole car for any fast call outs. And once I got to the counter, Jahbari was able to give me a quick rundown of my tires etc. from that scan. Then once the service team got to it, I was sent a thorough live video with the mechanic pointing out what he suggested (literally under the car in full vison). I loved this! The video was clear, and I understood everything he was saying. After that I received a detailed suggested itemized list with prices, and a call from Jahbari to review that list. A few items were pricy, but Jahbari was able to help me figure things out. The communication was consistent and I was able to choose what I wanted done, and what was most important for me to get done at the moment. I never felt pressured. Once I agreed to what I wanted done, I paid online and my can was ready the next day. When I picked it up it was so clean inside and out... which I appreciate. I will definitely come back, because the transaction was effortless. And I got a clean car! (even though it was raining :-/) Everyone there was just so knowledgeable and a pleasure to work with. They really know what they're doing! A lot of good vibes there! THANKS! More

greast care, i was taken care of by Teddy Castillo. he was very helpful. the team got to the issue, fixed it, and we were back on the road. thankful for their care. he was very helpful. the team got to the issue, fixed it, and we were back on the road. thankful for their care. More

Great service. Great team. I have been servicing my Volvo here for ten years, and the work is top notch. The only negative is that parts and labor are expensive on Great team. I have been servicing my Volvo here for ten years, and the work is top notch. The only negative is that parts and labor are expensive on Volvos. It's just a fact. More

Experience was really excellent until our finance meeting with Moustafa Attia. In my experience with sales, if you have a good product you don't need to condescend, demean, mislead, or bulldoze, to sell. As with Moustafa Attia. In my experience with sales, if you have a good product you don't need to condescend, demean, mislead, or bulldoze, to sell. As he talked in circles, he never successfully broke down the prices and figures. He'd say, "I told you already"....I felt rushed as I attempted to get a word in. Instead of leaving excited with my new XC90, I left feeling very anxious, which wasn't fair. Give your client the time to make a decision, especially when it's a large purchase. You shouldn't have difficulty breaking down prices, even if you're asked twice. Transparency and honestly are vital. In my experience consumers retreat when feeling rushed, defensive, or misled. I had a terrible experience with Moustafa. More

I so appreciated the communications sent to me by Volvo on my recent service. My car was picked up and delivered exactly as planned, with timely texts from the driver as he was en route in both directions. on my recent service. My car was picked up and delivered exactly as planned, with timely texts from the driver as he was en route in both directions. Glenn at Volvo communicated to me about my need for new tires, sending a video and explaining everything clearly, He made sure that I was told when my car would be returned and was professional, kind, and helpful. This was as perfect an experience as one could ask for. Thank you so much! More

I needed an alignment on my car and Genovie got me in quickly. You pay a premium but you always get top-notch service and quality repair at Volvo Cars of Manhattan. quickly. You pay a premium but you always get top-notch service and quality repair at Volvo Cars of Manhattan. More

Genivieve, very professional, outstanding customer service. I was notified when service was completed and about any additional concerns the service department had about the vehicle that may need to be service. I was notified when service was completed and about any additional concerns the service department had about the vehicle that may need to be addressed. More

I bought a BMW X6 from this dealership on May 25. I came all the way from Connecticut to purchase a vehicle. However, I took the vehicle to BMW of North Haven Connecticut to have it checked out becau I came all the way from Connecticut to purchase a vehicle. However, I took the vehicle to BMW of North Haven Connecticut to have it checked out because the suspension or shocks. Were worn out. I also found out that the car had three different types of tired which may have contributed to the shaking and pulling . I called my salesman Andy and made arrangements to bring the car in for repair. He informed me that he would have a loaner vehicle waiting for me to drop my vehicle off. However, when I arrived, they had absolutely no loaner vehicles they were trying to convince me that they could work on the car and repair it within an hour which I knew was impossible. #2 there’s also loud rattling in the air conditioning unit. At this point, I feel that Volvo of Manhattan sold me a lemon, and they knew that the vehicle was having problems with the suspension because they informed me they had to lift the vehicle up off the tires because it was altered with aftermarket parts .So I am here to tell whatever they did it did . Didn’t Not work. these people have given me the runaround for five hours they go from finding me a loaner vehicle too. We have a loaner vehicle, but it’s not insured. And. We have to get it insured and that would take several hours. From that we have a loaner vehicle but we can’t locate it. At that point I had had enough xx from these people. I took my raggedy BMW and came back to CT.. At this point, I asked if they would buy the vehicle back because I do Not want it . they informed me they would buy it less the taxes and registration so that’s $2500 I would lose did I forgot to say that I paid 32,000 for this vehicle that I have not been able to drive because BMW told me it was not safe to drive they would send someone to Connecticut to pick up the vehicle and drop off in Loner vehicle to me. After losing a day of work with these people.. They are liars, game players and ripoff’s. I will be reporting this to the BBB and contacting my attorney to assist me with these maggots. , Because I am a black female they think that they can talk down on me and rip me off. That’s not going to happen! More

Genivieve in service was a huge help today. She fixed my ignition keys, saving me the time and money of leaving the car in for service. Give that woman a raise! She fixed my ignition keys, saving me the time and money of leaving the car in for service. Give that woman a raise! More