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Volvo Cars of Manhattan

New York, NY

4.5
252 Reviews

565 11th Avenue

New York, NY

10036

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Showing 252 reviews

August 16, 2017

Wonderful Experience We negotiated the transaction over the phone, via email, and via text. Extremely easy process, all the employees were patient and professional. Delive More

by withdrew
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dillon, Luis Garcia, Akua Lamb
August 10, 2017

Luis Garcia Mr. Garcia was extremely helpful when we picked up our car, explaining how to use all the new gadgets. He was very polite and very patient with us. More

by Pgs11664
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
August 09, 2017

No hastle Very pleasant experience. Luis took the stress out of the purchase. He went out of his way to make the experience enjoyable. Overall the staff was More

by Jeepmmomo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
August 08, 2017

Amazing Experience from NYC dealership General Manager Mike Dillon and his staff were not only professional but highly knowledgeable in the automotive field. I am so pleased with my vehicl More

by mommah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dillon, Amir Sari
August 07, 2017

Most "No Hassle" car experience. The gentlemen that was handling my car search was super helpful. He asked me what i was looking for and was able to find me exactly what i wanted at t More

by tigger1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Garcia
July 25, 2017

Excellent Service Had an airbag problem. Fixed promptly under warranty. William and whole team very courteous, experienced and professional. After repair, they deliver More

by harvben41
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William MacKeigan
July 24, 2017

Exceptional environment and service!!! William is very impressive and treat you like a friend, he welcome you in even before the the business hours and offer you coffee. He listens to you v More

by volvosuv2016
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
William MacKeigan
Jul 24, 2017 -

Volvo Cars of Manhattan responded

Thank you very much I am glad that you are happy, it is what we strive for. You may call me anytime for anything at all

July 22, 2017

The Complete Professional William is the utmost professional. Engaging. Listens. Problem Solver. He helped me locate an auto part that had been ordered for my car in April and More

by stuartgene53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eduardo Baptista, William MacKeigan
June 02, 2017

Ask for Luis Garcia This dealership actually operates like a normal business (different from many other dealership we visited). Here the clients are valued and the words More

by EMY
Recommend Dealer
Yes
Employees Worked With
Michael Dillon, Luis Garcia, Amir Sari
May 31, 2017

Regular maintenance visit I wasn't happy with the service I did over there. First the the website showed the cost of my service as $220.00 when I went there there they charged More

by A.Abdallah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Jul 27, 2017 -

Volvo Cars of Manhattan responded

Good Afternoon, My name is William L. MacKeigan. I am the new service manager for Volvo Cars of Manhattan. I have read your review and I agree with everything that you pointed out. There is no excuse for the amount of miscommunications that must have caused this. I have added parts and service specials to the website in an attempt to be competitive within the market. We have added a large amount of support staff to reduce wait times by 70% and we do wash every car when it comes in for service. I have also instructed the advisors to be as descriptive as possible on the paperwork so there is value built into your service when you pay for it. Numbers on a page mean nothing without a description of what they actually equate to. I hope that you will accept my sincere apology so we can move on and continue our working relationship. Thank you for allowing us to serve you.

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