Volvo Cars of Macon

excellence in service I would like to personally thank Kerri Bell, Phillip Washington and Ryan Lee for their outstanding customer service. I had purchased a 2016 CLA Sport I would like to personally thank Kerri Bell, Phillip Washington and Ryan Lee for their outstanding customer service. I had purchased a 2016 CLA Sport witch I thought that I liked. After driving it for a week, i found that it was to small for my liking and did not have near the amenities that i had on my previous car. I called Phillip and explained that i was not happy with the purchase and wanted to know what he and Mercedes could do for me. In the mean time I found an E series on their web site. I new that was the car for me. I spoke with Phillip and he assure me they would make it work. After arriving at the dealership He and Ryan Lee made it happen. I am not the easiest to work with when it comes to purchasing an automobile. I have a standard in mind of what Mercedes stands for. I believe that when purchasing a car of this degree i expect a higher standard of service and quality. I want to say that the Kerri, Phillip, Ryan and the rest of the staff went beyond their duties to me, and serve Mercedes well. It is and was what i expect from them and Mercedes when making such a purchase. Again thank each one of you for doing an outstanding job. MC from Locust Grove GA More

"Very Pleasant with no Pressure" I found the team at Jackson to be professional and courteous every time I approached the lot. No pressure and plenty of information from everyone. The I found the team at Jackson to be professional and courteous every time I approached the lot. No pressure and plenty of information from everyone. The after sale support is strong and I highly recommend this dealership! More

Amazing car buying experience! I was not sure if I would get a vehicle from this dealership or another make and model from another dealership. I had a pleasant email inquiry and pho I was not sure if I would get a vehicle from this dealership or another make and model from another dealership. I had a pleasant email inquiry and phone dialog which was enough to earn my visit. Once I went in and met with Jim Pensyl and other associated, I was for sure going to give my business to them. They gave me a great education, did not try to over sell me and were courteous enough to let me "think about it." I absolutely recommend driving to this dealership and looking at their inventory. Their folks are friendly, courteous and very educated. My next car purchase will be from them as well. More

Lack of disclosure Thought I was getting immaculate 2012 Acura MDX which was conveyed to me by the salesman Jim Turner. Flew into Atlanta from Huntsville Al then drove d Thought I was getting immaculate 2012 Acura MDX which was conveyed to me by the salesman Jim Turner. Flew into Atlanta from Huntsville Al then drove down to Macon to find out there was a dent in door, long scratch down door where it had been keyed, advertised as having tow package and trailer hitch WHICH IT DIDNT HAVE!! Beware, all they are trying to do is get you in the dealership to purchase vehicle, but don't care about customer service aspect or deceiving the customer!! BAD RXPERIENCE... NEVER AGAIN!!! More

Outstanding customer service and the best buying experience! From the time we called to inquire about the car price until the time we picked up the auto, everyone was kind and genuine. We received the best deal From the time we called to inquire about the car price until the time we picked up the auto, everyone was kind and genuine. We received the best deal imaginable and will definitely come back for future purchases! More

Car of his dreams! My fiancé and I own a transportation business and he delivers cars to Jackson Automotive from time to time. He had a delivery there and while waiting My fiancé and I own a transportation business and he delivers cars to Jackson Automotive from time to time. He had a delivery there and while waiting on his check he walked the showroom floor not with the intention of buying a car! Jim comes along and to make a long story short we've purchased and traded and then purchased another car all within 35 days! Jim helped him get the car he's been wanting for some time! Thanks he loves the S550. He even drove it to us!!! More

Pleasant Customer Experience I purchased a Suv. The staff was friendly and showed excellent customer service. Mr. Johnson was my salesperson. He was attentive, charismatic and ver I purchased a Suv. The staff was friendly and showed excellent customer service. Mr. Johnson was my salesperson. He was attentive, charismatic and very knowledgeable. More

Unpleasant Customer Experience Headphones were stolen when car was left for service. Could not reach service manager after messaging and calling. Car was rinsed off and not washe Headphones were stolen when car was left for service. Could not reach service manager after messaging and calling. Car was rinsed off and not washed or vacuumed. Dated and time stamped photos available. One visit and called three times. Rusty Suddith More

Unpleasant Customer Experience My wife has driven a Volvo S40 for the past 10 years and is ready to purchase another Volvo, so I asked she visit this local dealership that has servi My wife has driven a Volvo S40 for the past 10 years and is ready to purchase another Volvo, so I asked she visit this local dealership that has serviced her present car to see about purchase. My wife had contacted their internet sales person and set up a day for us to see the car. Good impression when we arrived at dealership, but went south quickly. Was asked to wait to see salesman. After several minutes, the salesman and sales manager appeared and both acted as if they had no idea why we were there. Then they had to locate a sales person. They bothered kid sitting near front door playing on his phone. They then wanted us to wait in the air conditioning for them to get stock number and pull car into shade. My wife walked out the door to the car she wanted to see on the lot. Took sales person ten minutes or more to find key and get to car. Will go to Atlanta to make this purchase. More

Still Waiting I was shopping for the car of my dreams and found it on this dealerships website. I was contacted by Kerri and was told the vehicle was still there a I was shopping for the car of my dreams and found it on this dealerships website. I was contacted by Kerri and was told the vehicle was still there and available. She advised me that whenever I was coming to see/purchase the vehicle to call first so they can hold it for me since I’m driving over an hour away. So I called on Friday April 1st talked to Kerri and advised I was on the way. The Manager David Morgan contacted me back the same day and asked if I could come Saturday instead they wanted to close on time that Friday, they all had previous engagements. Not to worry the truck was still there so he would see me the next day (Saturday.) At this time I’m thinking good customer service, I like how they take the time to let me know what’s going on. So I called Saturday morning again sw Curtis (doing what Kerri advised me to do) and advised him I was on the way coming from Atlanta to see/purchase the vehicle…. he said ok its here waiting on YOU. Now after driving a 1 ½ due to interstate 75 South spring break traffic and so forth. I get to the dealership excited and ready to see this vehicle for the sales person Curtis to advise me that it had just SOLD. Now the first problem for me was that NO one called me to advise me of this as I called to tell them I was driving in and the fact that all 3 of these people had called me before but no one thought to call me when someone else showed interest in the vehicle. SECOND I felt very discriminated against with the little service given, and no one cared about customer service at all….Curtis was like it was sold and we have something similar but that’s it. Then, David comes to me and explained really nothing other than it sold (again). No one could explain why I didn’t get a call to turn around or save me a trip…David called to tell me not to come the day before because they wanted to leave on time that evening ???? So now David the sales manager says he will locate me another vehicle just like I wanted within a week, also give me a gift card for my time…..he will be in touch….. Today is April 12, 2016 and I have YET to hear from him or anyone from this dealership. So I say to all my people be leery of this dealership when traveling from a distance. I know and have a lot of family down south in the surrounding areas, and I plan to pass this word a lonnnnnggggg way. Still waiting ………….. More