Volvo Cars of Austin

I by far love this dealership. This is my 2nd Volvo XC90 and I couldn't be happier with the service I've received. Alex Morataya made the process really smooth and painless. He w This is my 2nd Volvo XC90 and I couldn't be happier with the service I've received. Alex Morataya made the process really smooth and painless. He was very clear with what was needed due to me reaching the end of my lease. He thoroughly explained my options and wasn't pushy in trying to get me to purchase a new vehicle. I truly appreciate the great customer service, respect of my time, and I hope to come back in the near future for another vehicle. More

I am a visiting out-of-town private shop owner/operator that sent a local family member’s car to this dealership to handle a simple problem. I was lied to by the service department by a tenured technician, that sent a local family member’s car to this dealership to handle a simple problem. I was lied to by the service department by a tenured technician, their service writer, the service manager, and ultimately they were all backed up by the general manager. They told me I had a dangerous leak and other serious problems that did not exist at all. They were unable to answer many simple questions when put on the spot. There are many breaks in communication that are traditional in every professional repair shop (in my experience). Last, I was presented with what I believe to be false evidence (pictures)in an attempt to back up their false claims. As a professional, I have vast experience throughout the car business, including dealerships. As a mechanic/technician of every variety, I have an extremely high level set of skills and experience that I continue to use today. In my opinion I would stay away from this dealership entirely based on my experience. It’s worth the wait, despite the circumstances, to take your service business to any other Volvo dealership that you can manage to travel to. I can’t speak for the other departments at this dealership based on experience, but the GM seems to be very loyal to their employees. This is beautiful to see as a former employee of dealerships myself and a nightmare as a customer. A few technical details for those that are curious….The car was intermittently giving overheating messages on the gauge cluster and was suddenly low on coolant in the reservoir. The check engine light was not on and no codes of any variety were present or pending. The car is pristine under the hood and only minor coolant soaking was visible on the belly pans with no leaks visually detectable with the engine cold. While diagnosing the leak, I had my nose tucked in every crevice it would fit into searching for hints of coolant that are typically obvious. I smelled nothing out of the ordinary which includes the absence of a fuel smell entirely. The car operated/accelerated beautifully with no codes or lights ever appearing (There were never stored, pending or confirmed codes at all). Eventually an o-ring in a coolant pipe assembly on top of the engine began to leak once the engine warmed up and was driven to full operating temperature. The car was perfect otherwise. I had the car towed less than a mile to the dealership. I have no choice but to be sarcastic by saying that, according to Volvo, on the short trip to the dealership on the wrecker the car developed a misfire in every cylinder, it developed a bad fuel leak that was immediately noticed by them upon first opening the hood, the car ran poorly overall, accelerated horribly with noticeable misfired and the check engine light was allegedly on for the misfires as well. Along with the coolant pipe assembly the car apparently had 4 failing coil packs, carboned and fuel soaked plugs, and a fuel line related sensor that was leaking fuel constantly. When I asked about witnessing the problems and diagnosis methods in person, as well as details about what was discovered and how, apparently codes had already been cleared, bad parts had already been thrown away and good/used parts had already been installed to diagnose the problems. I called a few other Volvo dealerships and had lengthy conversations with several members of their service department management (including shop foremen) to help settle my professional and personal confusion, and unfortunately all of my bad feelings about the situation were clearly confirmed. Unless you’re having an emergency, please don’t subject yourself to these people, I would expect them to cheat you with no resolution. More

Cody was wonderful to deal with. Very interested in what we wanted as a customer and not pushy one way or another. He seemed most interested in us getting what we wanted. Would defin Very interested in what we wanted as a customer and not pushy one way or another. He seemed most interested in us getting what we wanted. Would definitely purchase here again! More

We worked with Michael F. for the purchase of our used Subaru Outback. Service was excellent and this was absolutely the easiest/best car-buying experience I have ever had. We for the purchase of our used Subaru Outback. Service was excellent and this was absolutely the easiest/best car-buying experience I have ever had. We would love to buy our next car here as well. Highly recommend! More

Michael was great to work with and very helpful in educating us on our options and not being pushy but helping us arrive at a decision we were pleased with. In the future, I’d likely do financing on c educating us on our options and not being pushy but helping us arrive at a decision we were pleased with. In the future, I’d likely do financing on cars.com as that was the longest part of the process at the dealership. More

We had a great experience buying our new car! Michael Frohlich assist us that day and he was fantastic. Very savvy and gave us a lot of tips and tricks of the car! He was very thorough explaining Michael Frohlich assist us that day and he was fantastic. Very savvy and gave us a lot of tips and tricks of the car! He was very thorough explaining all the details!! More

I was quite pleased with Volvo of Austin. Aaron, our sales person, was great. Helpful and informative with absolutely no pressure. I don't think I've had this positive an experience with p Aaron, our sales person, was great. Helpful and informative with absolutely no pressure. I don't think I've had this positive an experience with purchasing a car. The finance person realized I wasn't going to buy the endless extended warranties and, thus, went through her spiel quickly so that I could move on. Overall, so far I am very pleased with the dealer--we will see how the Service department is, but I'm hopeful. More

Even after purchasing our Volvo, Michael at Volvo Cars of Austin was still engaged with our needs and satisfaction. I called him to express a need involving our wheels and he went into action. Michael arraig Austin was still engaged with our needs and satisfaction. I called him to express a need involving our wheels and he went into action. Michael arraigned the date and time of service and our issue was resolved. That is what I called excellent service. I feel a part of the Volvo family. Thank you Michael. More

Awesome service dept. Took car a installing something for uscatv Awesome service dept. Dropped by without appt and took care in minor installation at no charge. Great Took car a installing something for uscatv Awesome service dept. Dropped by without appt and took care in minor installation at no charge. Great guys to deal with. Love them. Even the purchasing the car was a pleasant experience More