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Volvo Cars of Austin

Austin, TX

4.8
279 Reviews

7216 N Interstate 35

Austin, TX

78752

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Showing 279 reviews

July 12, 2021

Michael Frohlich (sales) was great!! He is knowledgeable and a pleasure to work with. He worked hard for me to make this a very smooth transaction and answered all of my questions. Joel Leal (finance) was s More

by MR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Frohlich, Joel Leal
Jul 13, 2021 -

Volvo Cars of Austin responded

Thank you MR for the shout out to Michael Frohlich and Joe Leal! - Volvo Cars of Austin

June 27, 2021

I had a great experience looking for the right Volvo! Andrew Brudahl helped me big time, and was very professional to answer my multiple questions. He went out of his way to find cars that were not poste More

by carinacluther
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Brudahl
Jun 28, 2021 -

Volvo Cars of Austin responded

Thank you carinacluther! We do our best to go the extra mile and a glad it shows! Enjoy you new Volvo. -Volvo Cars of Austin

June 25, 2021

It was unfortunate to see that Volvo dealer refused to honor Costco Pricing (for Volvo XC60) and said that they will add $1500 over Invoice + Advertisement fee. They are simply manipulating and playing w More

by Aseem
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Frohlich
Jun 25, 2021 -

Volvo Cars of Austin responded

Good Afternoon Aseem, our vehicles are not priced directly by Costco, when a client requests Costco pricing, a personalized price is generated by the dealer they have requested it from on the car they have selected. While Costco my have suggested pricing, it is important to note that incentives, rebates and vehicle supply and demand all play a role in what pricing is actually available from your local retailer. We honor our Costco pricing 100% and will always offer all available rebates but must also point out not all rebates can be combined all the time (for example: Lease bonus cannot be applied if you are not leasing.) As one of the largest volume Volvo dealerships in the United States, we are motivated to do what we can to help make great deals for our customers, and are disappointed to have not been able to do so for you. If you have any questions or would like us to review the details of our Costco offer on this Volvo, our Sales Manager, Shannon Stoppenhagen, is available at 512-706-7000 or sales@volvoaustin.com. Thank you for the opportunity. -Volvo Cars of Austin

Jun 25, 2021 -

Aseem responded

Hi Shannon, Thank you for the response. I understand that all the offers can not be combined as per your example. But I am only looking for Costco Pricing (which you said that you honor), Costo Limited time discount, Manufacture to Consumer incentive, Conquest discount offer and any other dealer discount (which your quote gave of about $1150). So Ideally, the only discount dealership is giving is $1150, rest is coming from the Manufacturer or Costco. Please let me know if you can do anything for me.

Jun 28, 2021 -

Volvo Cars of Austin responded

Good Afternoon Aseem, Shannon has reached out to you via email with a break down of our current Coscto pricing, the available Costco incentive and the purchase bonus available from Volvo. Have a great day! -Volvo Cars of Austin

June 16, 2021

We had a fantastic experience at Volvo with Chris White. He was knowledgeable in the used vehicle we came to see and was very professional. We had gone to other dealerships here locally that were less than More

by 4runlife
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris White
Jun 17, 2021 -

Volvo Cars of Austin responded

Thanks 4runlife! We try our best to make car shopping a great experience here and are glad it shows! Wishing you many happy miles ahead. -Volvo Cars of Austin

June 16, 2021

Always have an excellent experience with Volvo cars of Austin. This is my third car with Volvo and Linda is our go to. Excellent customer service. Great dealership. More

by Meghansziklai
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Linda
Jun 17, 2021 -

Volvo Cars of Austin responded

Thank you Meghansziklai! We appreciate your (repeat!) business and for taking the time to share your experience with Linda. -Volvo Cars of Austin

June 03, 2021

I was paired with an employee with one week of experience on the job. There was no on there to help him and no other employee ever offered to assist us. We were not able to confidently understand the featu More

by texas12345
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shannon-Manager/ Chris-internet sales
Jun 03, 2021 -

Volvo Cars of Austin responded

Hi texas12345, we are sorry to hear your experience was anything other than pleasant. High demand and low inventories have created difficult situations for dealers and customers, unfortunately, and we are sorry to hear the original vehicle you desired had sold. We hope you will take a moment to reach out to one of our Sales Managers, Shannon Stoppenhagen or Ryan Wingate, at 512-706-7000 or sales@volvoaustin.com. They would like to get additional feedback and would also be happy to assist you in locating the perfect car to fit your needs. Thank you ahead of time for the opportunity. -Volvo Cars of Austin

May 14, 2021

I had an excellent experience here. I worked with Michael McKenery, who went above and beyond the call of service to make sure I found the perfect car for my family. With a smile his face, he answered every More

by Julieahindman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McKenery
May 17, 2021 -

Volvo Cars of Austin responded

Thank you Julieahindman for the great review and recommendation! -Volvo Cars of Austin

May 09, 2021

Emmett Vick put me in my brand new Volvo XC60 and he made the whole experience a fun one :) Ryan, the manager, is the absolute best. I am loving my vehicle and the countless bells and whistles she has to off More

by Jenna Wedgewood
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmett Vick, Ryan Wingate
May 10, 2021 -

Volvo Cars of Austin responded

Thank you Jenna for the glowing review! -Volvo Cars of Austin

May 04, 2021

We were in the market for a new Volvo and feel so fortunate to have connected with Emmett Vick at Volvo Cars of Austin. He really knows his Volvos! Very knowledgeable, patient and thorough with a v More

by Cddionne22
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Emmett Vick
May 05, 2021 -

Volvo Cars of Austin responded

Thanks so much Cddionne22 for the great review and shout out for Emmett! -Volvo Cars of Austin

April 26, 2021

I recently had the pleasure to work with Emmett Vick at Volvo of Austin in the purchase of my first Volvo. He was incredibly knowledgeable and took the time to ensure he fully answered all of my questions. More

by SarahS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emmett Vick
Apr 27, 2021 -

Volvo Cars of Austin responded

Thank you SarahS! We really appreciate you taking the time to share with us! -Volvo Cars of Austin

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