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Volvo Cars White Plains
Elmsford, NY
1,125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,125 reviews
September 02, 2016
great service on my 2015 crosstrek My second time getting service at this location was superior to my previous dealerships. This is my 3rd Subaru and very satisfied with ease of making My second time getting service at this location was superior to my previous dealerships. This is my 3rd Subaru and very satisfied with ease of making appointment, timing of service and informing me of car being ready by phone and email. Service mgr, Rich was professional and agreeable to my request for a loaner as this dealership is much further from my house than the previous one. I will continue to be a customer at westchester Subaru. More
by Cross treker
Employees Worked With
Rich Kerrigan
September 02, 2016
Forester Service Excellent service thank to Tom & entire service Staff at the dealership. I am very happy with my 2015 Forester and would recommend and have on numer Excellent service thank to Tom & entire service Staff at the dealership. I am very happy with my 2015 Forester and would recommend and have on numerous occasions! More
by Elizabeth
Employees Worked With
Tom
September 01, 2016
Worst New Car Experience, DO NOT give them your money Worst new car experience ever. I've never dropped 30k+ on a car and been treated as poorly afterward. I live just across the NY border in CT and w Worst new car experience ever. I've never dropped 30k+ on a car and been treated as poorly afterward. I live just across the NY border in CT and was cross shopping CX-5's in the area when I walked into this dealership. Like most buyers I had already done the research and had an idea of what I wanted to pay and what my trade in was worth. Victor Bellavia the GM sold me on buying a car in NY vs CT due to a conveyance tax that dealers charge in CT and disallowed in NY. He told me the figure was a hidden fee of $700 and negotiated with me based on this figure. Fact checking this a day later I discovered this was a blatant lie. Although there is such a thing as a conveyance fee it is discretionary and up to the individual dealer. Even though I caught them in a lie I unbelievably returned to them to buy my CX-5. As part of the deal they agreed to install a tail hitch receiver and transfer my registration for me. I picked up the vehicle on 07/13. They did a horrible job preparing the vehicle for me, there was wax all over the exterior plastic, but I let that go because I didn't want to break the salesmen's chops. About 2 weeks later I noticed that when they installed the receiver hitch they never replaced all the bumper mounts. I took a picture of the missing mounts and sent it to salesman Rob Foresti and Ben Ehrlich on August 5th. They promised to look into and get back to me. 5 follow ups later and an email to the general manager Victor Bellavia and no response. I called Mazda USA to complain and they called Victor who feigned ignorance of the issue and promised to have Anthony Cacciola the head of their service department call me, this was on 08/22. No call back, and he did not return my message. Obviously Victor lied to Mazda USA to get them off his back. I had a separate issue with the registration. They charged me $250 to handle the registration, they waited until the absolute last minute to process the registration, while telling me on 2 separate occasions that "it was in the mail". After making several urgent appeals Ben finally sent me their copy a day before my temporary registration expired and promised to track the original for me. 3 follow ups later and no reply. They left me hanging. They had my money and helping me wasn't important to them. I had to pay CT to have a duplicate made. After doing some fact checking with the DMV about the issue I discovered that this dealership charged me double what CT allows for the registration, and also had lied to me about when the paperwork was started. I have all of this in writing, emails, and screen-prints from the DMV. I don't know how this dealership normally does business but my impression is that because I lived in CT they never expected me to return and didn't care about me as a customer. I have never been treated like this by a dealership, I literally feel like I just bought a used car on craigslist as opposed to a 30k new vehicle. My requests were relatively minor, missing bumper mounts and registration. How would they handle a major issue? I filed additional complaints with the CT consumer protection, Better business bureau, and Mazda USA. Don't give these people your money. I have emails, screen prints, and documentation with Mazda USA, Rob Foresti, Ben Ehrlich, and CT DMV to substantiate my claims regarding this dealership. More
by jdkilmartin
Employees Worked With
Victor Bellavia, Robert Foresti, Benjamin Ehrlich,
August 27, 2016
Easy on line appointment and got prompt efficient service. I made the appointment on line and the next day I took my car in and the service was done in 45 minutes. From the service manager to the office everyo I made the appointment on line and the next day I took my car in and the service was done in 45 minutes. From the service manager to the office everyone was polite and pleasant. The least stressful experience I have ever had at a dealership service center. I have a new found confidence in dealer service thanks to the Mazda service center. ! More
by 31 years of Mazda driving
Employees Worked With
bad with names but from the man who checked the car in to the woman who processed the payment pleasant and competent
August 26, 2016
New Subaru Outback Just purchase my new 2017 Subaru Outback at Westchester Subaru. My sales person was Lester Li and he was the best. He was very knowledgeable about the Just purchase my new 2017 Subaru Outback at Westchester Subaru. My sales person was Lester Li and he was the best. He was very knowledgeable about the car's features and and gave me his full attention. The test drive went well and the car is extremely comfortable. Trading in my older Outback was easy and satisfying. I am enjoying driving the car and getting use to the new size and features of the car. Thanks you Lester and Westchester Subaru. More
by Pumpkin
Employees Worked With
Lester Li
August 26, 2016
great salesmanship by Mr. Lester Li. Honest, straight forward. no pressure. Explained features and demonstrated during test drive. Cars don't sell themselves today. you really ne Honest, straight forward. no pressure. Explained features and demonstrated during test drive. Cars don't sell themselves today. you really need a knowledgeable sales rep like Mr. Li to explain all the features of which the Legacy has many. More
by DFNY
Employees Worked With
Mr. Lester Li
August 22, 2016
A pleasant experience Everyone dreads bringing their car in for service or recalls. This was definitely not the case when I brought my Mazda 3 in for 2 recalls and a safet Everyone dreads bringing their car in for service or recalls. This was definitely not the case when I brought my Mazda 3 in for 2 recalls and a safety inspection. The staff was friendly, courteous and professional. My car was ready in less than 1 1/2 hours and I am totally satisfied with my entire experience. More
by suesue
Employees Worked With
Charlene & Linda
August 22, 2016
Perfect combination! Tom and Julian are the perfect combination: Julian will get you the car and Tom will service the car for the rest of your journey. Both very professio Tom and Julian are the perfect combination: Julian will get you the car and Tom will service the car for the rest of your journey. Both very professionals and knowledgable. High Five guys!! More
by Adams
Employees Worked With
Tom , Julian
August 20, 2016
First time Volvo owner 😊 I am a first time Volvo owner..... I love my car..... Jason Adler was my sales man at westchester Volvo ..... Very easy to talk to knowledgeable answe I am a first time Volvo owner..... I love my car..... Jason Adler was my sales man at westchester Volvo ..... Very easy to talk to knowledgeable answered all my questions and my my purchase experience easy..... I would defenatly use westchester Volvo dealership again and have Jason Adler as my salesman 😊🚘 More
by Pina
Employees Worked With
Jason Adler
August 17, 2016
Great people I shop around for the best price on my Subaru n Westchester Subaru came thru with the most amazing price ever. Lester lee is so very good with custome I shop around for the best price on my Subaru n Westchester Subaru came thru with the most amazing price ever. Lester lee is so very good with customer coming thru the door n Tracy the sales manager was very helpful he got my car even faster than I expected More
by Subaruguy
Employees Worked With
Lester lee
