Volvo Cars White Plains

AMAZING SERVICE I had my car serviced here. I made the appt on-line. When I got there everyone was friendly, professional and thorough! My car was ready the same day I had my car serviced here. I made the appt on-line. When I got there everyone was friendly, professional and thorough! My car was ready the same day -- really great service! More

Customer service Excellent service, friendly environment and very patient This is my first subaru, i bought other cars in the passed, this was the easiest and the be Excellent service, friendly environment and very patient This is my first subaru, i bought other cars in the passed, this was the easiest and the best experience ever, thanks Chris Santiago for explaining everything step by step you ROCK! Thanks to manager Tracey Keith you ROCK! to. More

Fixed Blower Motor - Ended up with broken Throttle Body On 7/26/17 my blower motor was replaced at the White Plains Mazda dealership. I picked up the car and immediately noticed something was wrong. It was On 7/26/17 my blower motor was replaced at the White Plains Mazda dealership. I picked up the car and immediately noticed something was wrong. It was idling very heavily. The car shut off on me in the middle of the road (very dangerous) a few blocks away, but I was able to get it working again. he next morning my check engine light is on and the car is idling very heavy again and threatened to turn off on me. I had no issues with this prior to the car being in the shop and now I'm being told that I need a new Throttle Body which costs $800+. When i spoke to one of the service agents this morning, he rolled his eyes and implied that he felt that the work was not done correctly. The service manager explained that the two issues are separate, which I agreed if done properly. They also left the temperature knob in a way that I have to put a lot of force into it just to get from cold to hot. The service manager told me it was fine and said they wouldn't fix it. More

Efficient, professional serivce Very happy with my visit to this Subaru service center for routine maintenance. Clean, quiet. Only issue was the fact that it's still under construc Very happy with my visit to this Subaru service center for routine maintenance. Clean, quiet. Only issue was the fact that it's still under construction. But that's temporary. I will say that the Ramsey Subaru service center does offer a lot of complimentary snacks which is a nice touch-- although I am happy to come back here as it's much closer ;) More

Great service led to buying a car I was introduced to White Plains Mazda because I needed to have my car serviced close to work. They were terrific. That was nine months ago. I returne I was introduced to White Plains Mazda because I needed to have my car serviced close to work. They were terrific. That was nine months ago. I returned for a recall notice, and again, the service department was great. That was two weeks ago. Tomorrow I pick up a certified pre-owned CX-5. The entire process has gone without a single issue. The salesperson, Chuck Cowen, took great care of us. I expect the followup will go just as well, and I will definitely talk to them first when time comes to buy another vehicle. Great job guys!! More

Great experience leasing my new Volvo Jason Adler helped make the leasing experience easy. He was accessible and knowledgeable about the car. He has been attentive to our particular nee Jason Adler helped make the leasing experience easy. He was accessible and knowledgeable about the car. He has been attentive to our particular needs and an excellent communicator. More

Awful communication and customer service I was interested in a certified pre-owned vehicle, and called in and spoke with salesman Chuck. I felt like I had never spoken to a more condescending I was interested in a certified pre-owned vehicle, and called in and spoke with salesman Chuck. I felt like I had never spoken to a more condescending person in my life. I asked him specific questions about the vehicle I was interested in, and rather than answer them, he kept saying things like "well what do YOU think?" And parroting information about the car which I could clearly read for myself on the website, rather than answering any of my direct questions. Full of sarcasm. Its unfortunate, because I was very interested in the vehicle, and excited to get my questions answered and make a potential purchase, but he basically turned me away from the sale. Awful experience. More

Made purchasing a new car easy. Immediately upon entering the dealership you are met by professionals who do everything possible to put you in the car you want. No high pressure. The Immediately upon entering the dealership you are met by professionals who do everything possible to put you in the car you want. No high pressure. The sales person and business manager with whom he works act as a team. They are flexible and bend over backwards to make sure you are satisfied with your purchase. I was really impressed with how easy they made it for me to purchase our CX5. I recommend them without reservation. More

No Customer Service What so ever I would give a 5 star negative rating if this was possible. I attempted to contact Mazda White Plains Service department by phone for 4 consecutive I would give a 5 star negative rating if this was possible. I attempted to contact Mazda White Plains Service department by phone for 4 consecutive days, several times each day and at various times of their posted open hours. Nobody ever answered the phone. I live chatted with a dealer representative on each of these days also and was informed that a service representative would be getting in touch with me. That never happened. I spoke with a live person at one point who said that the service department was having phone trouble, but she would pass my message along to someone named Pat to get in touch with me. This also never happened. I also tried contacting dealership sales directly for assistance, got a couple of offers to buy a new car but no help getting in touch with service department. I had used Mazda White Plains in the past for service so it was not like I was a new customer Long story short I had to contacted another dealer, one I never used before, and within minutes the service manager had me scheduled for my recall service. When I arrived on the day of the scheduled service I dealt with a friendly and professional staff, the work was completed, and I was in and out of that dealership within an hour. That is customer service. More

Quick & efficient Very professional place to get your service done. Victoria at the front desk there, was managing about a dozen people all at once and was still able Very professional place to get your service done. Victoria at the front desk there, was managing about a dozen people all at once and was still able to keep her focus & be efficient. I enjoyed waiting for my car to be serviced there. It didn't take as long as I expected and was able to get some work done on my phone. Thank you, Volvo Service & Victoria. See you again next time! More