Volvo Cars White Plains

If this story doesn't explain a HORRIBLE dealership, then I don't know what does. DO NOT GO HERE!!!! My husband brought our car in last week for its 75k tuneup & new front breaks. As he was leaving the deal I don't know what does. DO NOT GO HERE!!!! My husband brought our car in last week for its 75k tuneup & new front breaks. As he was leaving the dealership he heard a noise coming from the back tires. He brought it back in & the staff was extremely rude to him saying they heard nothing when they drove, that the car was fine & he had to pick it up that day. He picked it up the next day & drove it home & it sounded ok. I drove the car from NYC to Boston this past weekend. Luckily I was stuck in 25 mph traffic most of the way, if not I might not be here to write this note. About 50 miles from Boston I heard a horrible humming noise & the car started shaking. Thinking it was my bike on the roof I pulled over & took the bike off. Got back on the highway & felt the steering was off. Went extremely slow the rest of the way to Boston, by the time I got there the car was making the worst screeching noise I've ever heard. I looked at the back driver side tire & was STUNNED to see that 2 lug nuts had fallen off the tire, & the tire was sticking out from the car ready to fall off! I called AAA & they came & said I was lucky to be alive & he had never seen anything like this. Had I not hit traffic the tire would have fallen off as I was going 75 mph on the highway. I would either be dead or seriously injured. Luckily they put the tire back on, put an extra lug nut on & I was able to bring it to a mechanic the next day. They too could not believe the story & said that I was very lucky. He said the inside wheel was completely scratched up, but fortunately no real damage. We paid $930 to get our car fixed at the dealership, we were treated horribly & then had to pay an extra $110 to get something fixed that should NEVER have been an issue. More

I brought my Volvo S40 for service twice thinking it would be more convenient because I work in Tarrytown. Wrong. 1) No internet option for working professionals, 2) was not told in a timely manner wh would be more convenient because I work in Tarrytown. Wrong. 1) No internet option for working professionals, 2) was not told in a timely manner when the work was completed and 3) loaners are not available if you haven't bought the car from them. Overpriced services, sub-par customer service. If you live in Connecticut I would highly recommend Danbury Volvo. More

I have lease 3 new Volvo's from Big Dee. I always get the best deal. They are very nice to do business with. I had a 2001,2005 and now a 2007. I have reccomended all my friends and family to them. best deal. They are very nice to do business with. I had a 2001,2005 and now a 2007. I have reccomended all my friends and family to them. My father bought his car from them in 1969. If you want a new Volvo this is the only place to go. More

This guy is an idiot. Insulting your intelligence and always making excuses on why items are not covered and why I have to bring my XC90 in 8 times for front end work. I have now replaced the entire fro always making excuses on why items are not covered and why I have to bring my XC90 in 8 times for front end work. I have now replaced the entire front end parts from tires to sway bars to shock tower, brakes, alignment all done in the first 20 K miles. More

Run, don't walk away from this place. I bought a Pre Owned Volvo from them and had to ask for a copy of the PreOwned Checklist, which they are supposed to put in the glovebox with all other paperwork. O Owned Volvo from them and had to ask for a copy of the PreOwned Checklist, which they are supposed to put in the glovebox with all other paperwork. Or should I saw TWO checklists, as the first time we picked up the car from the dealership it had a faulty catalytic converter and began emitting black smoke. Delivery is only allowed to take place at certain times of the day, because midday on a Saturday a POTENTIAL customer is considered more valubale than someone who already spent money on a car. Not to mention that the inside of the car WAS NOT CLEAN upon delivery ad there were stains, markings and even some black goo on teh driver's seat adjuster. Also upon delivery we were not informed of any minor defects to the car, such as the torn seats or scrapes on the back bumper. My only option now is to have this car RE-INSPECTED at another Volvo dealership, which will cost $$$. I don't thrust teh mechanics- how can a car with a bad catalytic converter pass a NY state inspection?! Sales managers I spoke to were nothing but rude and had serious attitude problems. I got the impresion that just b/c I was not purchasing a $50,000 Jaguar deemed me not as important of a customer. They need some serious customer svc training at this place, as they are making Wal-Mart look competant. More