Volvo Cars White Plains

Professional Service The sales associate was articulate & professional. Didn't feel that I was being coerced into buying a car. Leasing finance rep was courteous and thoro The sales associate was articulate & professional. Didn't feel that I was being coerced into buying a car. Leasing finance rep was courteous and thoroughly explained all buying options. More

Misdiagnosis The primary problem was my car vibrated/shimmied on the highway. I was told the mechanic inspected and test drove the car, and the cause of the vibrat The primary problem was my car vibrated/shimmied on the highway. I was told the mechanic inspected and test drove the car, and the cause of the vibration was improper wear on the tires caused by the tires being out of alignment. The service rep told me that "despite good tread still on the tires, new tires and an alignment would solve the problem". The 4 tires cost over $800 plus installation and balancing (and the alignment). According to the Bridgestone website, the $800 I was charged for the tires was nearly double the MSRP for these exact tires. Cost aside, the new tires didn't fix the problem. I doubt the mechanic test drove the car after the new tire installation, since as soon as I went on the highway, the vibration remained. Also, after the tires and all work was installed, I was told the state inspection was due in 6 weeks and to bring the car back then for the inspection. I told them to do the state inspection now, and the car passed with flying colors. The real problem was one of the brakes remained engaged at all times. How was this not picked up on the initial test drive/inspection OR during the state inspection? The service rep did not have a clue. No apology for selling me a set of (overpriced) tires when I didn't need them (my old tires had 20-30,000 miles left on them), no apology for the misdiagnosis, he just tried to make ridiculous excuses. Overall, a terrible experience. More

Welcoming We were treated with the utmost courtesy and regard to our new car-buying needs and witches. Mr. Li was very instructive and most informative. We were treated with the utmost courtesy and regard to our new car-buying needs and witches. Mr. Li was very instructive and most informative. More

Excellent service I went in for a routine service on my Subaru Outback. Tom provided an excellent experience. Quick and easy. No fuss. Bonus: picking up a freshly washe I went in for a routine service on my Subaru Outback. Tom provided an excellent experience. Quick and easy. No fuss. Bonus: picking up a freshly washed car. More

Excellent and Outstanding Sales Service I had a very pleasant experience dealing with Westchester Subaru. Your Sales Representative was outstanding and extreamly knowledgeable and helpful I had a very pleasant experience dealing with Westchester Subaru. Your Sales Representative was outstanding and extreamly knowledgeable and helpful to my wife and I. She was able to help us decide to purchase a Subaru Outback with equipment which I wanted at a very competitive price. Prior to coming to them; I went to other dealers but was not satisfied with them. Sandy & Dianne More

Car buying experience. Salesperson was courteous, informative and had knowledge about my vehicle. My experience was stress free. Everything went off quite well and would use Salesperson was courteous, informative and had knowledge about my vehicle. My experience was stress free. Everything went off quite well and would use Westchester Subaru again. More

Great service! I simply needed an oil change but it was so much more then that. Richard Kerrigan was great! He made the experience quick and painless and entertainin I simply needed an oil change but it was so much more then that. Richard Kerrigan was great! He made the experience quick and painless and entertaining. More