Volvo Cars White Plains

Another positive experience at Volvo White Plains! I have been dealing with Volvo Cars White Plains (formerly Big Dee Volvo) for almost 20 years. I brought my car into the dealership yesterday for wa I have been dealing with Volvo Cars White Plains (formerly Big Dee Volvo) for almost 20 years. I brought my car into the dealership yesterday for warranty service. As always, everyone was pleasant and efficient and aimed to please. Thank you to Volvo Cars White Plains! More

Eloy S great salesman Eloy provided excellent customer service in helping us obtain a new car. Made the entire process smooth. From the initial visit through delivery, and Eloy provided excellent customer service in helping us obtain a new car. Made the entire process smooth. From the initial visit through delivery, and was able to answer any questions we had. More

Very pleasurable buying experience! Michael and John were very professional, friendly and knowledgeable during the purchase of my new Mazda. This was a very pleasurable car buying exper Michael and John were very professional, friendly and knowledgeable during the purchase of my new Mazda. This was a very pleasurable car buying experience- I highly recommend this dealership! More

PEERLESS INCOMPETENCE! Fix 1 Break 2 motto!!! DMV form VS-35 Peerless incompetence is a compliment compared to how I could describe the “Premier Collection” group, who owns Mazda White Plains a.k.a. Westchester Peerless incompetence is a compliment compared to how I could describe the “Premier Collection” group, who owns Mazda White Plains a.k.a. Westchester Mazda. They service/sell Audi, BMW, Fiat, Jaguar, Land Rover, Mazda, Subaru, Volkswagen, and Volvo. This is important because they destroyed my vehicle and I now have to buy another! I’ve had such a terrible experience that I’m not even looking at one of these brands for purchase, on the off chance it would ever have to be serviced by any location that they own. I am a loyal Mazda customer and have/had a Miata and a Tribute; the only car I would ever consider buying was another Mazda, that’s changed! I went in for simple repairs and came out with major engine damage after they had my vehicle for 90 days (yes NINETY, the car could have been put together from just parts shipped from Japan in that time). They did not pay for my previous or current rental fees as promised, I’m currently in a rental and have to purchase another vehicle. I’ve had to purchase my own parts because they didn’t have their act together enough to even get factory parts; some of which were not needed, a wasted expense from misdiagnosis. I’ve reported them to Mazda Corporate which did less than nothing. I responded to a sales flyer thinking they wanted to try to make right trashing my car and I got a condescending brush-off regarding the age of my vehicle from Victor Bellavia (Sales), this matched the belligerence of Anthony Cacciola (Service Manager). Don’t fall for the “Win $5,000 Cash” sales gimmick, I didn’t see anyone win; seemed more like a sleazy bait and switch tactic (break a vehicle to get you to buy a new one). They offered to put a used catalytic converter on my car (for $200 while I could have gotten a new one from AutoZone for that price, and $1,700 for a new one-OUTRAGEOUS!) after breaking it to begin with; at cost (what nerve). Keep DMV VS-35 complaint & Application to File Small Claims forms handy, you’ll need them to file at City and Hearing near you! Corporate for all these companies need to realize that although a Dealership is independently owned, their actions effect corporate sales; as such sanction or cut loose gross offenders of the company brand. For the person reading this, just consider; if they can’t fix basic problems on a Mazda would you really want them working on your luxury vehicle (just a thought). DON’T USE THEM! BUYER BEWARE! More