Volvo Cars Westport
Westport, CT
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Syed is rude and disrespectful. Doesn’t deserve to have the position he is in at this dealership. He’s a mockery of the company and probably has lost more than my business there. Th Doesn’t deserve to have the position he is in at this dealership. He’s a mockery of the company and probably has lost more than my business there. This probably isn’t the first you have heard this. But I’m sure more will turn out. I will seek my Volvo services else where. More
On 12/5/2023 I purchased a new 2023 Volvo XC60 Recharge from Volvo Cars Westport, CT. I live in Florida and the sales process went smoothly. There were some bumps during the delivery process on 12/5/202 from Volvo Cars Westport, CT. I live in Florida and the sales process went smoothly. There were some bumps during the delivery process on 12/5/2023 including the vehicle not being charged and a charge on the Lease Agreement that no one has been able to resolve to this day. In addition, the following issues have been brought forward to General Manager Mike Dillon and Finance Manny Costas numerous times without resolution. This is getting ridiculous and I am extremely unhappy with my purchase. * License Plates for my car…..the Temporary Tag for my new car expired on 1/4/2024. I still do not have plates to put on the car and as a result I have not been able to drive the car for the last 2 days. I have addressed this with both Mike and Manny several times with resolution. * The Lease Agreement I received at point of sale indicated that my first lease payment was due on 1/5/2024. Mike and Manny were both advised that I had not received any communication from Volvo Financial regarding the financing. On 1/4/2024 I personally called Volvo Financial and was advised that they have no record of an account for me or my Volvo. They recommended that I reach back out to the dealership which I did again with no resolution. How do you make a payment that is due when there is no record of any financial agreement with Volvo Financial? I will be contacting the CFPB should there be any issue with my credit report. * Upon returning home to FL, I reviewed my Lease Agreement and identified a charge of $675 for Smartshield Enviro Protection. At point of sale I never received any paperwork or agreement nor was this product discussed by Manny in Finance. I have tried to get this resolved numerous time with nothing being resolved. I have been purchasing cars for 45 years and this is by far one of the worst experiences I have had. Additionally, this is the second new Volvo I have purchased in the last year. The first was a 2023 XC60 Mild Hybrid purchased here in FL and the entire process was smooth and professional. This purchase has been nothing but negative from finance to delivery to post delivery. More
I am not one who will usually write a review and not usually about a car dealer. I just bought a used XC40 from Volvo of Westport and it was one of the best experiences I have had with a car dealer. Fro usually about a car dealer. I just bought a used XC40 from Volvo of Westport and it was one of the best experiences I have had with a car dealer. From my sales person Jason Sandel who was so helpful no pressure explained all about the car to me and Mike Messina in finance went over all financing with me. I am extremely happy with my purchase and Jason has been very helpful in responding to me emails and questions. I would highly recommend Volvo of Westport for your next luxury car purchase. Fred More
This dealerships repair prices are outrageous. We recently had our Volvo x90 starter replaced and the total cost was $2k. We didn't have a choice because the car was towed there,.but this is doubl We recently had our Volvo x90 starter replaced and the total cost was $2k. We didn't have a choice because the car was towed there,.but this is double than what it should normally cost. They also wanted us to replace the battery at $1,100. The battery is $200 brand new. Prior to that we paid nearly $4k for new brakes and 2 rotors they insisted were bad. I'd avoid taking your car here. Dealerships make their money off of servicing, hence those "free oil changes", but this place is robbing their clients. More
Went to test drive a car on a Saturday and worked with William. He told me he would be back on Tuesday so I sent him an offer and never heard back. I emailed Matt the manager early on Wednesday an offer t William. He told me he would be back on Tuesday so I sent him an offer and never heard back. I emailed Matt the manager early on Wednesday an offer then William miraculously writes back saying he can offer the car at a higher price. I said ok I will accept your offer. He then comes back and said the sold the car already. I call him back he said he was out all day and didn’t see my offer. Then I ask to speak with Matt the manager and he says William was actually there on Tuesday but can not take care of multiple clients at once. Matt also said his dealership is to busy to respond to people who do not offer full price right away. I would stay away from this dealership and especially William and Matt as they are to busy to take care of people. Other dealerships do care about the customer experience but no Volvo of Westport More
Our friends on their 3rd Volvo here recommended us and now we know why. Upfront, accommodating and no funny business. We have already recommended them too and been thanked for the referral. Highly reco now we know why. Upfront, accommodating and no funny business. We have already recommended them too and been thanked for the referral. Highly recommend. More
I sent a close friend here recently for service and he had a great experience. He's not too internet savvy but asked me to leave the review on his behalf since he had such an outstanding experience. The d had a great experience. He's not too internet savvy but asked me to leave the review on his behalf since he had such an outstanding experience. The dealership is also undergoing some construction now - seems like a big update/upgrade is being worked on, excited to see how it looks with the refresh. More
Do not assume that the service department at Volvo of Westport will honor their word. Get everything in writing, and look at the print out. For a big job you might want to get a lawyer to review the wor Westport will honor their word. Get everything in writing, and look at the print out. For a big job you might want to get a lawyer to review the work order. Do not trust these guys. More
Less is more! When does a dealership give you more, by "selling" you less? Repair service that is! I was so happy to consult with my service advisor and service m When does a dealership give you more, by "selling" you less? Repair service that is! I was so happy to consult with my service advisor and service manager at Volvo of Westport following their examination of my 2009, S80. The vehicle has "high mileage", thank you Volvo, and needed some work. The happiness for me was the recommendation by Volvo of Westport. It was to do nothing! That's right, you read it right! My dealership advised me to NOT do work that was technically needed but not wise from a practical standpoint! Thank you for your outstanding consideration to a customer's needs. More