Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Volvo Cars West County
Manchester, MO
594 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 594 reviews
August 21, 2025
Tom Calkins did it again! ! Tom found me a great Volvo to replace my older one. Always a pleasure to work with Tom and this dealership on both purchasing and service. Hi ! Tom found me a great Volvo to replace my older one. Always a pleasure to work with Tom and this dealership on both purchasing and service. Highly recommend More
by Mbfinch5
Employees Worked With
Tom Calkins
August 17, 2025
Landry was great, called me and updated me. Several times. He was upfront about costs. I still need to call back the service department because the error message is still on, says I still need Several times. He was upfront about costs. I still need to call back the service department because the error message is still on, says I still need servicing . Minor issue. More
by hkiousritter
Employees Worked With
Landry, Stephen Lynch, adpsocialmarketing Admin
August 13, 2025
I have owned multiple vehicles and worked with many service departments over the years, but my recent experience at Volvo Cars West County was the worst I have ever encountered. Summary of Issues wi service departments over the years, but my recent experience at Volvo Cars West County was the worst I have ever encountered. Summary of Issues with Service Department: 1. Ignored Major Safety Concern I reported a severe steering wheel vibration occurring at speeds over 70 mph. The technician stated “no vibrations” were detected during service. The vehicle entered service with 19,337 miles and was returned with 19,339 miles. The nearest highway where 70 mph can be safely reached is approximately 4 miles from the dealership. It is questionable whether a thorough highway-speed test was performed. 2. Pre-existing Vehicle Problems Dismissed as ‘Normal’ Brakes: Non-linear response and abrupt stop at low speed. Auto Stop-Start: Harsh jolt when releasing brake pedal; engages in extreme temperatures reducing climate control effectiveness. Dangerous acceleration lag when turning into traffic. Key recognition failures at startup and unlocking. Infotainment: Sporadic Bluetooth connection, random blackouts, sound dropouts (including turn signal audio), and radio switching on without input. Instrument cluster: Inaccurate MPG and range readings. Rear right vibration and squeak near exhaust. All were dismissed by the technician as “operating as designed,” despite these not being present in competing vehicles. 3. Poor Communication and Misrepresentation of Service Timeline The service coordinator stated the car would be in service for 1 to possibly 2 days and that I would receive a call when it was ready. On the 3rd day, after no call, I phoned the dealership and was told it was ready. The service paperwork shows the car was “in service” for only 1 day, raising questions about the actual timeline and communication. Bottom Line: This was a 0 out of 10 experience. Safety concerns were not properly tested, documented issues were dismissed, and communication was poor. For a brand that positions itself as a leader in safety and quality, this level of service is unacceptable. I would recommend avoiding Volvo Cars West County based on this experience. More
by 314software
Employees Worked With
John Fitzpatrick
August 09, 2025
I have a long and very good history with this dealership and know the associates very well I get great customer service and my cars are professionally cared for and know the associates very well I get great customer service and my cars are professionally cared for More
by Seb
Employees Worked With
Joe
August 07, 2025
The concierge service to upgrade the software to the new AI platform was marvelous, seamless, and very customer friendly AI platform was marvelous, seamless, and very customer friendly More
by johnmccadden
Employees Worked With
Joel in Service , Stephen Lynch, Tom Calkins, Lauren Brand
August 01, 2025
The salesman, specifically, Tom has been great and kept his word even after the sale. The service department helped with any problems. I've had I would recommend his word even after the sale. The service department helped with any problems. I've had I would recommend More
by P.venturini
Employees Worked With
Joe in service , Tom Calkins
