Volvo of San Antonio - Service Center

Great service Car delivered on time, great communications, went out of their way to get us loaner. That's all That's all That's all That's all Car delivered on time, great communications, went out of their way to get us loaner. That's all That's all That's all That's all More

Outstanding service We have two Volvos and received nothing but Outstanding service from the entire team at Principle Auto, Volvo of San Antonio. They make my wife and I We have two Volvos and received nothing but Outstanding service from the entire team at Principle Auto, Volvo of San Antonio. They make my wife and I feel like we are their only customers every time we schedule an appointment. Their quality of maintenance is top notch, accurate quotes, loaner cars, car washes, aftermarket installations, window tinting, etc are what make them special. I do wish they did custom dash covers, but other than that, they define excellence! Thank you to the entire Volvo of San Antonio team and keep up the great work! More

well received, friendly, helpful, down to earth 20K mile service on '18 S90, came from Corpus Christi, got in got out, no hassle. Service personnel were very helpful and informative. Got everything 20K mile service on '18 S90, came from Corpus Christi, got in got out, no hassle. Service personnel were very helpful and informative. Got everything done I needed too. Ordered a new key fob as well. More

Great Service Experience at Time of Need I want to thank Payton Thompson (Assistance Service Manager) and Kenny (Parts Department) for providing me first class Customer Service. On Dec 11, I I want to thank Payton Thompson (Assistance Service Manager) and Kenny (Parts Department) for providing me first class Customer Service. On Dec 11, I blew a tire on my S90 and contacted Volvo of San Antonio parts department to see if they had a replacement. Unfortunately they didn’t because the brand I had was phasing out. I informed Kenny that I wanted to keep,the same size and have the same brand on all 4 tires. Kenny found me tires equivalent to my original and was able to have them delivered the next day. I was very amazed and pleased with the follow-up calls received by Kenny and the coordination with the Service Department to install the tires the following day. On Dec 12, I arrived at VoSA Service center and was told to ask for Eric upon arrival. However, Eric was busy as well as the other Service Manager but what makes Payton stand out from other Service Managers; he ask me how can I help you and took ownership of ensuring my car was taken care and still took care of his appointments. He had a very pleasant demeanor and even contacted my favorite sales representative (David) after I informed him of my interest of seeing the 2019 S60. He kept me informed of the status of my car and even had the techician check my software after mentioning a concern of a power steering message. Payton and Kenny are examples of Outstanding Customer Service Professional. More

Repair IMr. James (Jim) Breitler is always courteous, knowledgeable and extremely helpful. Appreciate his assistance when needing to use Volvo for repairs IMr. James (Jim) Breitler is always courteous, knowledgeable and extremely helpful. Appreciate his assistance when needing to use Volvo for repairs and service. Although the customer service experience is great, the cost of repairs is pricey. I would not recommend using the service center if they have other options. More

Warranty Service Great Service and they really care about the customer experience. My car has had several issues and they have gone above and beyond to solve for them, Great Service and they really care about the customer experience. My car has had several issues and they have gone above and beyond to solve for them, I hope to receive the same experience for maintenance service. More

Battery replacement I appreciate Peyton taking the time to research my account history. He discovered that my battery was under warranty!!! This was a HUGE relief! As a s I appreciate Peyton taking the time to research my account history. He discovered that my battery was under warranty!!! This was a HUGE relief! As a single parent right before Christmas , I needed all the help I could get! Thank you Peyton!! More

A great services experience at Volvo Philip was awesome! He kept me updated on the status of my car via text and in person while I waited on sight, counseled me about needing a loaner if Philip was awesome! He kept me updated on the status of my car via text and in person while I waited on sight, counseled me about needing a loaner if necessary, and ultimately ensured that the service was performed in an expedited manner. It was a very pleasant, no-stress experience, thanks! RB More

Change of Customer Service I’ve owned Volvo cars for over 10 years and have always loved them. We recently traded in our XC60 for a XC90 this year. We’ve been using this particu I’ve owned Volvo cars for over 10 years and have always loved them. We recently traded in our XC60 for a XC90 this year. We’ve been using this particular Volvo service center for about 3 years. This most recent service appointment was a HUGE disappointment. I scheduled the appointment with a loaner vehicle. This is one of the perks of buying a Volvo. For me having two small children (under age 2) while working full time and being able to drop off my car and use a loner vehicle while I wait is crucial to me. This appointment I was told there was no loaner car available but I could go through the rental company or wait in the lobby (with my two month old child). I explained I had scheduled the appointment with a loaner and the reply was “we run out of loaners all of the time.” Though this may be true, I have been coming here for 3 years and always received a loaner. So I went through the rental company which the Volvo technician saw my disappointment and offered to ride with me so I wouldn’t have to take a shuttle with my baby. Then about 1 hour later I was leaving the rental car company in a car substandard to what I’m used to driving. When I check on the car I’m told it will be ready end of day (peak traffic time) and I explained that will not work. I’m glad I didn’t wait the 7 hours in the lobby with my baby. I told my service rep what time I would be by to pick up my car whether it was done or not and would return if needed at a later time. My car was rushed and completed by the time I arrived but not washed and it smelled of gas which I had to wash out when I got home but not after driving my two children around with the smell. I expressed my complaints and was told the General Manager would be notified and requested he call me. But alas I received no call. I’m not sure why the significant change in customer service. Previously I gave consistently positive feedback. If there are not enough loaner cars that they are constantly running out then they need to offer less appointments with loaner cars or get more loaner cars. Completely dissatisfied with this visit. We were considering purchasing another car from this dealership but honestly we may consider a different brand all together. More

Great experience everyone was very helpful and professional All the people we worked with were very helpful and professional . I don't remember the persons name that helped with the loaner but she was quick and All the people we worked with were very helpful and professional . I don't remember the persons name that helped with the loaner but she was quick and efficient. More