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Volvo Cars Rochester

Rochester, NY

Overview
Reviews
4.9
240 Reviews
Call Dealership (585) 473-8530
View Awards

1500 University Ave

Rochester, NY

14610

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Showing 240 reviews

July 24, 2023

They were great! Took care of us well when we came in to the dealership always More

by TBAM12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy Deguzman
Report | Print
Jul 26, 2023 -

Volvo Cars Rochester responded

Your loyalty and support mean the world to us. We take so much pride in the fact that you have continued to trust us with your vehicle needs. If there’s ever anything the Volvo Cars Rochester team can do to help you, please don’t hesitate to ask!

July 23, 2023

They promised to send copy of all paperwork and have not done so. And they do not even reply to my emails. More

by GREENJUNQUE
Recommend Dealer
No
Employees Worked With
Alexandria Erickson
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Jul 24, 2023 -

Volvo Cars Rochester responded

HI GREENJUNQUE, I apologize for the delay in sending you the copy of your paperwork. That's definitely not the level of service we strive to provide. I'll make sure to get that sent over to you right away. Thanks! Jon Eplin Sales Manager

July 18, 2023

Superlative experience always. Completed scheduled service exactly as promised. Paul in Service is excellent, informative, and friendly. Kudos… More

by KTGILLMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul (Service Writer)
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Jul 21, 2023 -

Volvo Cars Rochester responded

Hi KT, thank you for the five-star review! We're glad to hear that Paul provided excellent service and made your experience at Volvo Cars Rochester a superlative one. We appreciate your kind words and support. Have a great day!

July 15, 2023

Everyone isEager to please and explain everything to you everyone is friendly Makes servicing your vehicle a joy More

by LORRHALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave
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Jul 20, 2023 -

Volvo Cars Rochester responded

Lorrhall, thank you for the positive review! We're glad to hear that our team at Volvo Cars Rochester made your vehicle servicing experience enjoyable. We appreciate your kind words and look forward to serving you again in the future. Have a great day!

July 14, 2023

Throughout all the grief they've had in the last few weeks, all the employees are positive and professional in every way. Always a pleasure to work with them, they take great care of their customers. More

by Wendy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Zicari
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Jul 20, 2023 -

Volvo Cars Rochester responded

Wendy, thank you so much for your kind words! We appreciate your support and are glad to hear that our team at Volvo Cars Rochester has been able to provide positive and professional service. It's always a pleasure working with you too! Have a great day!

July 14, 2023

Great service. They were undergoing showroom repairs due to a flood and still took care of me in a prompt, friendly manner. More

by EBCW
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Jul 20, 2023 -

Volvo Cars Rochester responded

Thank you for the great review! We're glad to hear that our team at Volvo Cars Rochester provided you with excellent service, even during showroom repairs. We appreciate your support and hope to see you again in the future!

July 14, 2023

Fantastic dealership in every sense of needing to buy a new car. Seamless process from start to beginning. More

by PS2242
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dennis Wiggins, Joe Monkelbaan
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Jul 20, 2023 -

Volvo Cars Rochester responded

Thank you for the fantastic review! We're glad to hear that your car buying experience at Volvo Cars Rochester was seamless from start to finish. We appreciate your support and hope you enjoy your new car!

July 11, 2023

The service center at Rochester Volvo is outstanding ,from the first contact to the last. I’m physically challenged and the folks there made sure I was well taken care of. More

by NEWYORKFLOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All of them
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Jul 18, 2023 -

Volvo Cars Rochester responded

Thank you for the kind words! We're so glad to hear that our team at Volvo Cars Rochester provided outstanding service and took care of your needs. We appreciate your support and hope to see you again in the future. Have a great day!

July 09, 2023

Charged over $1100. 00 for 2 hours labor! 2 phone calls, 2 emails… no useful response. I really don’t like being conned and ripped off! More

by GSWCAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Fabiano
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Jul 10, 2023 -

Volvo Cars Rochester responded

GSWCAC, I apologize for the frustration and inconvenience you experienced. We strive to provide fair pricing and responsive customer service, so it's disappointing to hear that we have left the wrong impression. I would like to personally assist you with this matter, so please reach out to me at your earliest convenience. Thank you, Nicholas Fabiano Service Manager (585) 473-8530

Jul 10, 2023 -

GSWCAC responded

Hi Nick, I left 2 emails and 2 voicemails last week. After the first email you left a message to call you and have not responded to my calls. I suggest that at this point you write back and offer a solution. Thanks Gary Wolk Gswcac@aol.com

July 09, 2023

I have been a customer of BEST Volvo for many years and am currently driving my 5th 0r 6th car from them. Service has always been great and the staff are very professional and attentive to customer satisf More

by CAROLINE.PARKS
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jimmy
Report | Print
Jul 18, 2023 -

Volvo Cars Rochester responded

Thank you for your continued support of Volvo Cars Rochester! We appreciate your kind words about our great service and professional staff. We're sorry to hear about the recent battery situation, and we would like to look into it further. Please reach out to us directly so that we can address this issue and ensure your satisfaction as a valued customer.

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