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Volvo Cars Rochester

Rochester, NY

Overview
Reviews
4.9
240 Reviews
Call Dealership (585) 473-8530
View Awards

1500 University Ave

Rochester, NY

14610

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Showing 240 reviews

August 30, 2023

Everyone is very professional and friendly. They are very helpful when I had questions about the repair. More

by PATTYMELVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Aug 31, 2023 -

Volvo Cars Rochester responded

Patty, we're glad to know our team at Volvo Cars Rochester was able to assist with your questions and provide a friendly service. Thanks for the positive feedback!

August 29, 2023

Friendly, always had smiles on their faces, quick to respond to questions we had about the purchase More

by LBAUER15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis, Joe
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Aug 31, 2023 -

Volvo Cars Rochester responded

Friendly, helpful, and honest service is what our guests deserve and can always count on at Volvo Cars Rochester, so we’re glad to hear you received nothing short of that while working with our team. Thank you so much for sharing this glowing recommendation, and we wish you many safe travels!

August 29, 2023

Jim at Service is always very helpful and pleasant. My service appt was done in a timely fashion. The waiting area was comfortable with nice amenities More

by SALLYCONSTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Aug 31, 2023 -

Volvo Cars Rochester responded

We're glad to know that you had a pleasant experience at our service department and found the waiting area comfortable. Thanks for choosing Volvo Cars Rochester, we appreciate your feedback!

August 28, 2023

Jim is so knowledgeable and helpful. I go directly to him for any of my concerns. More

by DWBARNES59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim
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Aug 31, 2023 -

Volvo Cars Rochester responded

It’s our top priority to make the car-buying process easy by providing our guests with knowledgeable and helpful service, so we’re thrilled to learn this was your experience while working with our team. Thank you so much from all of us here at Volvo Cars Rochester, we wish you all the best on your travels!

August 27, 2023

Customer oriented, professional, knowledgeable, listens to customers, goes the extra mile to help and honest. More

by KAREN.EGHOLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick, Shawn, Armando, Eddie in Sales, Jim Z.
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Aug 30, 2023 -

Volvo Cars Rochester responded

Karen, we're delighted to know you had such a positive experience at Volvo Cars Rochester. Our team prides itself on being customer-oriented and knowledgeable. Thank you for your kind words!

August 25, 2023

As always the service and competence of the staff is excellent!! Am always happy with the results!! More

by MWG105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jimmy DeGuzman
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Aug 30, 2023 -

Volvo Cars Rochester responded

Mwg105, we're delighted we could deliver an excellent experience! - Volvo Cars Rochester Team

August 25, 2023

Good staff but poor coordination. .Overall satisfied and no major issue but we will have to make another trip with 120 round trip miles for service More

by RAJENDRASHOBHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not known.
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Aug 28, 2023 -

Volvo Cars Rochester responded

Rajendrashobha, I'm sorry to learn about the coordination issues you experienced. We aim for seamless service and it seems we missed that mark with your visit. Your feedback is valuable in helping us improve our processes moving forward. Please reach out so we can discuss how best to accommodate your next trip for service. Thank you, Nick Fabiano Service Manager 585-473-8530 nfabiano@volvocarsrochester.com

August 25, 2023

100K mile maintenance and inspection for my XC90. The whole team at Rochester Volvo is fantastic! They let you know what they will be working on ahead of time, are thorough about explaining things an More

by RENEE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Simmons
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Aug 30, 2023 -

Volvo Cars Rochester responded

We're glad to know that you had a fantastic experience with our team at Volvo Cars Rochester, especially Hector! We always aim for clear communication and quick follow-ups. Thanks for trusting us with your Volvo XC90's maintenance!

August 25, 2023

Aleks was very helpful and very thorough with her explanation of all the features on my new vehicle. She went to bat for me and brought in the best offer. More

by SMAE61.06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexandria
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Aug 30, 2023 -

Volvo Cars Rochester responded

We're glad to know that Aleks was able to assist you effectively and ensure a great deal for your new vehicle at Volvo Cars Rochester. Thank you for sharing this positive feedback!

August 24, 2023

My routine checkup was right on time and was ready earlier than promised. I needed the shuttle service and Hector was prompt and very nice. More

by SANDY731
Recommend Dealer
Yes
Employees Worked With
Jim Zicari, Hector
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Aug 30, 2023 -

Volvo Cars Rochester responded

We're glad to know that your routine checkup at Volvo Cars Rochester went smoothly and was completed ahead of schedule. Also, it's great to see Hector provided you with prompt shuttle service! Thanks for the positive feedback!

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