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Volvo Cars Princeton - Service Center

Lawrenceville, NJ

4.7
631 Reviews

631 Reviews of Volvo Cars Princeton - Service Center

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February 09, 2021

If I can say 2 words about Emersen in your service: I would say "The Best". I recommend him as your future GM! Thank you. More

by AJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emersen
Feb 09, 2021 -

Volvo Cars Princeton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Volvo Cars Princeton.

February 05, 2021

John was very professional, and quick. As always great job at the Volvo of Princeton dealership. Will be purchasing my next Volvo here as well. More

by Matt.S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Whalen
Feb 05, 2021 -

Volvo Cars Princeton responded

Hello Matt! Thank you for the kind words for our service department! We look forward to sharing your compliments with John and helping you select your next Volvo. Please don't hesitate to let us know if we can be of further assistance.

February 03, 2021

Never had a happy service experience at this dealer. They have my name wrong and I just got a Carfax report that was not my car. Their sister dealership, Edison, was spiteful and devious. Would have More

by trailer with led lights see tsb
Recommend Dealer
No
Employees Worked With
Colby Whipple
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Volvo Cars Princeton responded

Hello, I am so sorry to hear about your experience in our stores. I can not seem to find your information to contact you. Please give me a call so we can get to the bottom of this and find out exactly what happened, I would personally hope that you would give me the opportunity to try to work all of this out. I also see that you had worked with Colby in the past. We are a 4.8 star certified dealer and just awarded best in customer satisfaction. This is something I personally have never seen in our stores. I look forward to your call. Respectfully, Mike Battaglia General Sales Manager Volvocars Princeton 609-882-0600

January 28, 2021

Emerson was great, and the man who helped me with the loaner (I can't remember his name) was just the sweetest. He came outside and made sure I knew how to work the loaner car. I got more attention pic More

by burnsie30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2021 -

Volvo Cars Princeton responded

We are very happy to hear that our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 27, 2021

The inside service representatives are always a pleasure. I was a little disappointed this time because the technician left a piece unattached on the inside of the car and it was difficult to put back. Small More

by BARB_VANVLIET
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2021

John in the Service Department took care of me immediately making sure I was given a ride home within minutes of my arrival at the dealership. Likewise, John assured me that he could get my car f More

by 2CDURLING
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Jan 25, 2021 -

Volvo Cars Princeton responded

Thank you for taking the time to share your thoughts on working with John, Reuben, and our team. We're glad to hear we delivered such a great experience!

January 25, 2021

VERY easy process. Efficient, friendly and even got a car wash! Tried booking service at another dealership.. been 4 weeks and they still haven't called back! More

by KZHATCH
Recommend Dealer
Yes
Employees Worked With
Mike Battaglia
Jan 25, 2021 -

Volvo Cars Princeton responded

Hello, It's great to hear that Mike was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Volvo Cars Princeton!

January 22, 2021

Very attentive service by all in the department. Emerson was very helpful and handled my request promptly for the specific service we need for the car. More

by ccampbell11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emerson Cambara
Jan 22, 2021 -

Volvo Cars Princeton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. We appreciate your business and our team looks forward to serving you again soon!

January 22, 2021

Shannon was great to deal with. She explained all the extra work that needed to be done. Nice loaner car provided. Love that my car was washed. More

by Marla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marc Pare
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Volvo Cars Princeton responded

Thank you, Marla, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Shannon and our service team, and we look forward to working with you again.

January 20, 2021

Everybody’s attentive and willing to help especially Mr. Emerson Cambara. Hope they stay like that. So far I’m satisfied with the service department. Job well done. Excellent !!! More

by evv1142
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson Cambara
Jan 20, 2021 -

Volvo Cars Princeton responded

Thank you for choosing Volvo Cars Princeton. Your feedback and rating mean a lot to us. We're glad Emerson was able to help, and we hope to see you again!

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