Volvo Cars Princeton - Service Center
Lawrenceville, NJ
631 Reviews of Volvo Cars Princeton - Service Center
All of the staff have been excellent. Work was done quickly, accurately, and dealer even let me know when parts were unexpectedly still under warranty. I definitely recommend Princeton Volvo. quickly, accurately, and dealer even let me know when parts were unexpectedly still under warranty. I definitely recommend Princeton Volvo. More
I purchased my first Volvo, a 2011 C30, from a non-Volvo dealer last month. I love the car but noticed there were some mechanical issues that needed to be addressed. When I made my 22,500 service appointm dealer last month. I love the car but noticed there were some mechanical issues that needed to be addressed. When I made my 22,500 service appointment I asked that these issues be checked out. I dropped my car off in the morning, picked up a complementary rental and by the afternoon my car was ready to be picked up with everything fixed (and also got a complimentary car wash). I couldn't be more happy with the service I received. This is what you expect from Volvo and they absolutely lived up to that expectation! This is my first Volvo but definitely not my last! Thanks guys! More
The visit was helpful and supportive in every way. The full crew was friendly and solved all my problems in a quick, efficient way! Of special note, Al Macli was my service rep and he took care of the wor full crew was friendly and solved all my problems in a quick, efficient way! Of special note, Al Macli was my service rep and he took care of the work and coordination of the timing in a fully professional manner. Thanks so much. Eric Rosenblum More
We were taking our Volvo 80 in for a service visit and stopped in the showroom to browse. We were greeted by Michelle Sabine. We asked if she had a White Volvo that was just off the lease. Voila!! The stopped in the showroom to browse. We were greeted by Michelle Sabine. We asked if she had a White Volvo that was just off the lease. Voila!! There it was!!! We went back a day later and purchased the car! I cant say enough about Michelle and her husband Russ. They were kind, courteous, informative and fabulous!! Michelle explained the fine details of the entire car. She was well-informed and able to explain the intricasies of the phone and CD system so that I could understand ( a hard job) Purchasing this car was easier and faster than buying a new pair of shoes!! We purchased our first Volvo in 2003. We will surely visit again if another car is needed, however, we are afraid to bring our car in for service for fear of purchasing another tremendous Volvo!!! In addition, we would like to commend the entire service department ( especially Al), for their kind , courteous and professional manner. As usual, we were very pleased with the entire process. More
We actually live near Washington, DC and were near Princeton visiting friends when we experienced an unexpected problem with our vehicle. Our friends have been loyal customers of this dealership and q Princeton visiting friends when we experienced an unexpected problem with our vehicle. Our friends have been loyal customers of this dealership and quickly placed a call to Chris Long to see if he could assist us. I was not optimistic as it was December 27 and we were not locals and had never purchased a vehicle through this dealership. I couldn't have been more wrong. Instead, Chris and the entire staff went out of their way to assist us. We have four children ages 6, 5, 3 and 1 and they made our time at the dealership as painless as possible. The service technician promptly greeted us and assessed the situation. He assisted us in unloading our entire family and moving us into the waiting area. The receptionist was warm and friendly. She often engaged our children and offered assistance in keeping them occupied. Chris provided updates and despite the very busy pace at the dealership was helpful and good-natured. If I lived anywhere near this dealership I would go back in an instant. They had our car repaired and back on the road in a reasonable amount of time and for a fair price... and all on a moment's notice in the height of the holiday travel rush. Thank you to Chris Long and all of the employees at Volvo of Princeton! Happy New Year. Jeff Chiow and Summer Jones of Alexandria, Virginia More
I purchased my Volvo S80 almost 6 years ago and have had it services exclusively will Volvo of Princeton. My salesperson, Brian McMahon has become a friend over the years always making sure that I am satisf it services exclusively will Volvo of Princeton. My salesperson, Brian McMahon has become a friend over the years always making sure that I am satisfied with the service I receive. Andy, in Service, works very hard to provide the service that I need and can afford. He is sensitive to my needs and is always pleasant and professional. I would recommend this dealer and it service department to anyone looking for a quality product from start to finish. On, and by the way, my car always comes back cleaner than when I gave it to them to service. I really like that part a lot! More
My 70 year old mother took her car in because she had to keep her doors unlocked or the alarm would go off. They charged her $618.08. They did not fix the problem. They were kind enough to siren which was, keep her doors unlocked or the alarm would go off. They charged her $618.08. They did not fix the problem. They were kind enough to siren which was, unfortnately for her, still working. Since she felt they were, I quote, "a gaggle of incompetent thieves" she would not take it back to be "scammed". This was the exact wording on work request "Customer states alarm system and warning lights intermit displays, currently leaves car unlocked so alarm not" Because of todays auto diagnostics, I decided that while she was away for a few days I would take it back in. They did fix the problem this time and charged full price. After half an hour of fighting, they lowered their ransom on a hefty second bill by a whole $100.00. Somehow they felt their inability to fix it right the first time was my mothers fault. If they had listened to her at all, they would have disconnected the alarm as requested when she first had it there instead of telling her they couldn't. Stay away, stay away, stay away!!!!!!!! More
To Whom it may concern: I am writing to thank the Long To Whom it may concern: I am writing to thank the Long family and Volvo of Princeton for going out of there way to accommodate my wife and I when w To Whom it may concern: I am writing to thank the Long family and Volvo of Princeton for going out of there way to accommodate my wife and I when we were in need. On November 20th I had a minor accident with my XC70. After calling Volvo of Princeton a technician came out,picked up my car, and dropped off a brand new XC90. Being so close to Thanksgiving my insurance provider would not be out to look at the damage until November 28th. I received my XC70 last night, December 6th, in perfect shape from the dealer certified repair shop which was a bit over 2 weeks after the accident. During this time my wife who is pregnant with twins went into pre term labor. My wife and I only own 1 vehicle. If Volvo of Princeton had not left a car for us it would have been very difficult and stressful for my wife and I to make it to the hospital at 1 in the morning. I cannot thank the Long family and Volvo of Princeton enough for looking out for there customers and especially my wife. Thank you again. Sincerely: Bernard L Hoffman P.S. I took the time to write this note because it is not often that a dealership will loan a car, at NO cost mind you, to a customer. In fact I have owned many different foreign and domestic automobiles and have never received such wonderful treatment. When I purchased the car I was introduced to Christopher Long who treated me like a family member. At that time I felt he was just trying to sell a car, but over the years with having my car serviced at Volvo of Princeton and now the repairs done to my car I know he is genuine. I highly recommend Volvo of Princeton, without reservation, to anyone who is interested in purchasing a Volvo. Thank you. More
great place for service would never recommend any other place greatalso very helpful for everything that they can do on my card in a long time customer will always keep coming there people great job for e place greatalso very helpful for everything that they can do on my card in a long time customer will always keep coming there people great job for everyone's More
My parents and I have been buying volvo's from Volvo of Princeton for 11 years (which probably totals about 4 cars over that span of time). I've dealt with a lot of dealerships over my lifetime, and no on Princeton for 11 years (which probably totals about 4 cars over that span of time). I've dealt with a lot of dealerships over my lifetime, and no one comes close to the level of service, the attention to detail and the character of the folks at Volvo of Princeton. I'm still driving a Volvo Cross Country (130 thousand miles) purchased by our family from the dealership 10 years ago,and over the years they have gone way above and beyond to keep our car running and to keep us happy. I've even had instances where (with a difficult repair job that entailed two visits) they simply did not charge me until they got the problem figured out and had the car running in top condition. I have never seen a dealer do this. But they have a level of committment to keeping their customers happy that is really about the life-time they will work with you. They will also go out of their way to give you a loaner car and make life as easy as possible for you when you need service. I could not recommend anyone as highly as these guys, and I wish all dealerships had half the honesty and integrity they have! More