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Volvo Cars Princeton - Service Center

Lawrenceville, NJ

4.7
631 Reviews

631 Reviews of Volvo Cars Princeton - Service Center

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June 14, 2019

consistently excellent response to our needs I find the advice of the service representatives to be fair and helpful. The quality of work is completely satisfactory and the company stands by the More

by JHG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colby Whipple
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob (shuttle driver), Rob (service representative), Chris Long, Matt Long
Jun 19, 2019 -

Volvo Cars Princeton responded

JHG, thank you for the 5-star review...we really appreciate you!

June 13, 2019

Service I’ve used Volvo of Princeton several times and I am always happy with the service. People are always friendly, helpful, and clear when explaining what More

by C.R.CLARKE27
Recommend Dealer
Yes
Employees Worked With
Robert Sorg
Jun 19, 2019 -

Volvo Cars Princeton responded

Thank you for the 5-star review!

June 13, 2019

Great overall service Great experience. I was well informed of the progress of my service throughout the process. The cost was explained well including all details. I will More

by JIM H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert
Jun 19, 2019 -

Volvo Cars Princeton responded

Jim, thank you for the 5-star review...we look forward to pleasing you in the future!

June 13, 2019

Burning oil We were disappointed to learn that our 2015 S60 needs engine rebuilt or replaced due to cylinder rings. Never had that issue with any other car in the More

by RICKT1235
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun in service
Jun 19, 2019 -

Volvo Cars Princeton responded

Thank you for the positive review...sorry to hear you might not return to a Volvo purchase.

June 13, 2019

Great service I stopped in to purchase some wiper blades for my XC60. The rep picked out the correct wiper pair and got service to put on immediately. I didn't nee More

by KPEIST2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson Cambara
Jun 19, 2019 -

Volvo Cars Princeton responded

Thank you for the 5-star review...we greatly appreciate you!

June 13, 2019

Check Engine Light This vehicle was purchased at Volvo of Princeton and has only been serviced by them. Why? Because they are the only people we trust with the service More

by DUGGAN.MARY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt R., Bill G., Emerson
Jun 19, 2019 -

Volvo Cars Princeton responded

Mary, thank you for the 5-star review and kind words! we truly appreciate you!

June 13, 2019

No appointment -warning light issue. I was within five miles of the location when the engine warning light came on. Checked gas cap and fluid levels and couldn't locate an issue so decide More

by Retsof
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Emerson, Sorg
Jun 19, 2019 -

Volvo Cars Princeton responded

Thank you for the 5-star review of your service experience...we truly appreciate you!

June 13, 2019

Service not completed as agreed I was the first person reached the service center at 8:05am, however the service agent misinterpreted that i reached 8:50am then he saw time on sheet More

by Venkat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
XXXXX
Jun 19, 2019 -

Volvo Cars Princeton responded

Venkat, thank you for the feedback...we have made necessary steps so this does not happen again.

June 13, 2019

Great service. The service I received was great. The time I spent waiting was expected and earlier Than I calculated. I would tell others about Volvi Princeton. More

by SHELIZ56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Long, Paul Melhus
Jun 19, 2019 -

Volvo Cars Princeton responded

Thank you for the 5-star review and your recommendations!!

June 13, 2019

Great Service! The folks at Princeton Volvo are very knowledgeable and helpful. I waited while my car was being serviced. The waiting area was stocked with snacks, More

by profbetsygordon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Goldy - Service Advisor, Chris Long
Jun 19, 2019 -

Volvo Cars Princeton responded

Thank you the 5-star review and kind words!

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